Total 16 it analyst job vacancies in D13 Macpherson, Braddell

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Job Scope:

• Support the maintenance and support of client's ICT systems.

This requires:

o working closely with the client's business users in scoping user requirements;

o budgeting and procurement of professional services to maintain and support ICT systems;

o strong project management and stakeholder engagement to ensure timely delivery and cost marksmanship;

• Manage client's ICT vendors to ensure satisfactory delivery of services.

• Support maintenance of existing client's ICT systems to ensure their smooth operations and availability, including management of contracts and change requests.

• Ensure that client's ICT systems comply with prevailing government ICT policies and requirements.

• Regularly identify and exploit appropriate technology, review and improve customers' work processes and conduct business process re-engineering when required

Requirements:

• Trained in Information Technology, Computer Science, Engineering (Computing/Telecommunication) or equivalent

• At least 3 years of relevant working experience in IT project management in the scoping, design, development, implementation and maintenance of web-based application systems

• Minimum 2 years of IT knowledge in Web Development, Cloud Technologies, Cloud Security, Agile Methodology, Database Management, and Troubleshooting and Technical Support

• Working knowledge of Cloud Service Providers, Cybersecurity, and ICT Governance will be an added advantage

• Good knowledge of computer concepts such as Operating Systems, Networking, Virtualization, Web Technologies, Cloud Computing, Deployment and DevOps, Security Best Practices,

• Self-motivated, drive, a good team players and strong ability to multi-task

• Excellent verbal, written communication and interpersonal skills

• Strong analytical, presentation and negotiation skills

Salary: TBA

Location: East

EA License No.: 96C4864

Reg. No.: R24121728

Job Scope:

· Expected to work professionally in managing and training students, working with teachers and support school-wide projects and operations

· Manage and operate the Makers Garage

· Train and mentor projects relating to the Makers Garage

· Provide school-wide ICT support which includes professional media support and additional technical expertise to handle the increasingly sophisticated ICT implementation in schools (examples: support media equipment setup, TV messaging, video recording & editing and web conferencing for teaching and learning);

· Manage the implementation of events in schools (examples: media equipment setup, live streaming for major school events etc);

· Execute daily operational and administrative duties (examples: schedule for events, setup, test, monitor and troubleshoot audio, video and control systems problems as and when is required);

· Perform preventive maintenance for all media equipment to ensure that they are well maintained and in good working condition (Identify, recommend, purchase, install and configure equipment and services as when required);

· Maintain Audio Visual / Video conferencing equipment inventory, generate monthly reports and highlight low inventory numbers or faulty equipment;

· Be a point of contact for vendors, work closely with them to install and troubleshoot the issues (installing, testing, operating, maintaining and dismantling of equipment);

· Train students in Media Resource Club during their designated CCA days on Public announcement (PA) system, photography and videography;

· To assist, guide and advice students for Media related competitions, e.g. OSOS (Our Schools; Our Stories), etc.

· Provide support to the school in areas of videography and photography

· Other duties include providing consultancy and assisting all teachers in media-related matters and problems.

· Assist the Head ICT in other ICT related matters.

Working Arrangement:

Location: Hougang

Working Hours:

· Mondays to Thursdays: 7:30am to 4:30pm

· Fridays: 7:30am to 4.00pm

· Service not required on Saturdays, Sundays and gazetted public holidays

Contract Duration: 1 Jan 2025 - 31 Dec 2025

Salary: $2700/Month

Job Requirements:

· 3 years’ experience as ICT trainer, preferably in a MOE secondary school environment

· 1 year experience in training students in public announcement (PA) system

· 1 year experience in training students in photography, preferably in a secondary school

· 1 year experience in training students videography, preferably in a secondary school

· A Diploma in a relevant discipline

· Relevant experience in managing a makerspace

· Familiar with common apps for iOS supporting makerspace (e.g. polycam)

· Technical skills pertaining to daily AV equipment setup, TV messaging, video recording & editing, live streaming, web conferencing etc and during school events AV support

· Ability to pick up and provide training for staff and students on ICT tools used by the school

· Possess a positive attitude and good analytical skills,

· A good team player who is proactive in sharing both suggestions and concerns,

· Possess good communication and interpersonal skills as required for a trainer

· Adaptable to flexible work hours/working outside stipulated working hours whenever necessary

EA License No.: 96C4864

Reg. No.: R22110485

We are seeking a talented HR System Analyst with a strong IT background to join our dynamic team.

Responsibilities:

• IT Systems Integration:
  • Collaborate with IT department to ensure seamless integration of HR systems (e.g., HRIS, payroll, performance management) with the company's overall IT infrastructure.
  • Troubleshoot technical issues related to HR systems and provide timely solutions.
  • Collaborate with stakeholders to gather requirements and ensure that the HR system meets their specific needs
  • Deliver training programs to staff on how to effectively use HRIS systems

• Data Management and Reporting:
  • Ensure data integrity and accuracy within the HRIS system, including data entry, validation, and reporting
  • Utilize HR data to generate meaningful reports and insights for strategic decision-making.
  • Analyze HR metrics to identify trends, areas for improvement, and potential cost savings.

• Process Automation:
  • Identify opportunities to automate HR processes using technology to improve efficiency and accuracy.
  • Implement and maintain automated workflows and systems.

• HR Operations Support:
  • Provid HR operations support ie) employee onboarding, offboarding.
  • Ensure compliance with relevant employment laws and regulations.

• Stakeholder Relationship Management:
  • Build and maintain strong relationships with stakeholders, understanding their unique HR needs and providing tailored solutions.
  • Proactively address stakeholders inquiries and concerns, ensuring a high level of internal customer satisfaction.

Qualifications:

• Bachelor's degree in Human Resources, Information Technology, or a related field.
• Strong understanding of HR processes, best practices and employment laws
• Experience with HR information systems (HRIS) and other HR technology tools.
• Proven ability to analyze data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team.

EA License No: 96C4864

Reg. No.: R24122513

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout

Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies:
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

EA License No: 96C4864

Reg. No.: R24121728

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout

Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

EA License No: 96C4864

Reg. No.: R24121728

Job Description:

1. Knowledge on IAM and strong background in OIDC, OAuth2, SAML, Kerberos and LDAP.

2. Knowledge on OpenShift, Kubernetes, and API (good experience in using Postman and curl command).

3. Basic knowledge on computer networking, IP address, NAP.

4. Knowledge on soft token technologies will be an added advantage.

Qualification

• Diploma / Bachelor’s degree in computer science / relevant degree

We are seeking an experienced Revenue Analyst to manage and optimize our revenue, profit, and pricing strategies. This role involves analyzing Pricing data, forecasting revenue, and developing actionable insights to maximize profitability. The ideal candidate will possess strong analytical skills, experience in revenue management, and proficiency in market and pricing analysis.

Job Scope:

• Revenue & Pricing Analysis: Prepare and provide revenue forecasts, pricing strategies, and financial projections. Analyze data to draw actionable business conclusions and offer recommendations for improvement.
• Reporting & Forecasting: Monitor and report on financial performance against budgets and historical data. Manage month-end reporting, perform audits, and prepare forecasts for revenue and profit.
• Market & Competitive Analysis: Conduct competitive analysis and support market sales strategy meetings with data-driven insights.
• Stakeholder Communication: Develop and maintain relationships with stakeholders, ensuring clear communication of data analysis and reports.

Requirements:

• Bachelor’s Degree
• 5-10 years of experience
• Strong analytical and decision-making abilities
• Excellent communication and presentation skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Proficiency in MS Excel and PowerPoint
• Understanding of competitive market dynamics

We are seeking an experienced Revenue Analyst to manage and optimize our revenue, profit, and pricing strategies. This role involves analyzing Pricing data, forecasting revenue, and developing actionable insights to maximize profitability. The ideal candidate will possess strong analytical skills, experience in revenue management, and proficiency in market and pricing analysis.

Job Scope:

• Revenue & Pricing Analysis: Prepare and provide revenue forecasts, pricing strategies, and financial projections. Analyze data to draw actionable business conclusions and offer recommendations for improvement.
• Reporting & Forecasting: Monitor and report on financial performance against budgets and historical data. Manage month-end reporting, perform audits, and prepare forecasts for revenue and profit.
• Market & Competitive Analysis: Conduct competitive analysis and support market sales strategy meetings with data-driven insights.
• Stakeholder Communication: Develop and maintain relationships with stakeholders, ensuring clear communication of data analysis and reports.

Requirements:

• Bachelor’s Degree
• 5-10 years of experience
• Strong analytical and decision-making abilities
• Excellent communication and presentation skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Proficiency in MS Excel and PowerPoint
• Understanding of competitive market dynamics

Location: Raffles Place

Time: 9am - 6.30pm, Mon - Fri

Responsibilities:

• Develop and maintain productive relationships with existing and potential customers.
• Conduct product demonstrations and presentations, both remotely and in-person when required.
• Qualify leads and opportunities, understanding client needs and tailoring solutions to match.
• Build and maintain a robust pipeline of opportunities, tracking progress through CRM systems.
• Stay up-to-date with industry trends, competitors, and market dynamics to adjust sales strategies accordingly.

Requirements:

• Min. Diploma in Business, Marketing, or a related field equivalent.
• Proven track record of success in technology industry sales, with a minimum of 2 years sales and/or business development experiences.
• Familiarity with CRM systems and sales software.
• Good negotiation and persuasion skills.
• Understanding of software solutions.

Job Scope:

• Monitor system, performance issues and outages
• Providing end-user and technical guidance
• ATM monitoring and Microsoft windows patching to ensure all ATMs are up-to-date
• Creating batch script to simplify day to day jobs
• Running all BAU jobs and making sure all the job are completed without errors
• Assisting in system deployments and provides support
• Provides technical support for any system-related issues and escalate complex problem
• Document incidents and escalate issues to higher level engineers

Requirements:

• Experienced IT Support Engineer
• Strong interpersonal and relationship building
• Excellent verbal and written communications skills

Job Description:

• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to the business operations to identify areas for improvement and optimisation
• Develop a deep understanding of the operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner with business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of the business operations health’ and support operational decision-making through business analytics by:
  • Establishing standards and metrics to measure impact, progress and performance of operational initiatives
  • Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Working Arrangement:

Mon to Thurs: 8.30am to 6pm

Fri: 8.30am to 5.30pm

Sat/Sun: Off

Job Scope:

• Work with fellow GovTechies and the Agency's project teams to develop user stories, functional/technical specifications and acceptance criteria
• Adopt Agile development methodology (e.g. Agile or Waterfall) in an Outsourced development environment
• Ensure system or product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

Requirements:

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related subject area with minimum 3 years of relevant experience.
• Prior working experience in IT business analysis, application solutioning design and testing
• Participated in at least one full software or product development cycle, preferably using Agile Methodology
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP)
• Past development or consulting experience
• Knowledge or experience in implementing projects in at least one of the following areas (Agile Methodologies, Cloud, Internet and Mobile Technologies, and Service Design)

Contract Period: 01 Apr 2024 to 31 Jul 2024

Location: Scotts Road

Salary: TBA

JOB SCOPE:

Job Responsibilities:

• Provide domain expertise & focus in payment/securities domain.
• Propose alternative solutions and technologies to improve and bring about high-quality system solutions.
• Ensure that the resulting IT solution meets the needs of the defined business requirements.
• Plan and lead requirement gathering and design.
• Clarify requirement and manage scope against baseline.
• Participate in developing and reviewing Functional Specifications/Use Cases
• Participate in developing test plan, reviewing Test Specifications and test results.
• Lead testing team to conduct test plan and when required, conduct the testing together with team.
• Provide domain/functional guidance to software engineers in delivering in accordance to requirement
• Lead and co-ordinate various testing phases, managing internal and external stakeholders.

Experience:

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Hands-on experience in implementing (from start to finish) at least one of the following transaction processing platforms for multiple countries or markets (preferably ASEAN, AU, HK):
  o domestic payment system
  o cross border payment system
  o securities middle / back-office system (for post trade, settlement and custody)
• Hands-on experience in handling ISO 20022 message standards for payment (PACS), cash management (CAMT) and securities (SESE, SEEV, SEMT)
• Familiar with payment business lifecycles – from initiation, to clearin
• settlement, accounting and reporting (advice and statement.
• Familiar with government securities business lifecycles – from issuance, auction, allotment, settlement (primary and secondary markets), collateral management, repo, re-issuance, corporate actions, redemption (full or partial)
• Demonstratable traits in business analysis, problem solving and troubleshooting.
• Demonstratable track record in solutioning for transaction processing systems
• Articulate in thought process and oral/written communication
• Familiar with Software Development Life Cycle (SDLC)
• Ability to produce specifications for documentations and implementations.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship

JOB SCOPE:

Responsibility:

• Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involved in the design review session.
• Make changes to configurable items, which include hardware, software, documentation, etc.
• Participate in Coding and Code Review.
• Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
• Prepare user manual and operations manual, and plan & facilitate training of users and operators.
• Provide post implementation support (including production support and service requests).
• Escalate and discuss critical issues such as scope creep with the relevant managers.
• Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

Requirement

• Degree in Computer Science/ IT or other related fields
• Typically, 6 years IT working experience.
• Possess relevant system development / maintenance experience using Java -related technologies.
• Good understanding of Software Development Life Cycle (SDLC) processes
• Ability to produce specifications for documentations and implementations.
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship.
• Proficient in written and spoken English.

Responsibilities

1. Provide domain expertise & focus in payment/securities domain.
2. Propose alternative solutions and technologies to improve and bring about high-quality system solutions
3. Ensure that the resulting IT solution meets the needs of the defined business requirements
4. Plan and lead requirement gathering and design
5. Clarify requirement and manage scope against baseline
6. Participate in developing and reviewing Functional Specifications/Use Cases
7. Participate in developing test plan, reviewing Test Specifications and test results
8. Lead testing team to conduct test plan and when required, conduct the testing together with team
9. Provide domain/functional guidance to software engineers in delivering in accordance to requirement
10. Lead and co-ordinate various testing phases, managing internal and external stakeholders.

Requirement

1. Hands-on experience in implementing (from start to finish) at least one of the following transaction processing platforms for multiple countries or markets (preferably ASEAN, AU, HK):
   • domestic payment system
   • cross border payment system
   • securities middle / back office system (for post trade, settlement and custody)
2. Hands-on experience in handling ISO 20022 message standards for payment (PACS), cash management (CAMT) and securities (SESE, SEEV, SEMT)
3. Familiar with payment business lifecycles – from initiation, to clearing, settlement, accounting and reporting (advice and statement)
4. Familiar with government securities business lifecycles – from issuance, auction, allotment, settlement (primary and secondary markets), collateral management, repo, re-issuance, corporate actions, redemption (full or partial)
5. Demonstratable traits in business analysis, problem solving and troubleshooting
6. Demonstratable track record in solutioning for transaction processing systems
7. Articulate in thought process and oral/written communication
8. Familiar with Software Development Life Cycle (SDLC)
9. Ability to produce specifications for documentations and implementations
10. Degree Holder
11. Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
12. Ability to lead, develop and maintain respectful and trusting relationship
13. Proficient in written and spoken English