Total 5 it analyst job vacancies in Islandwide

Responsibilities:

• Manage sales administration and coordination to ensure high customer satisfaction.
• Address customer requests for quotations and product information for new purchases or license/maintenance renewals.
• Process confirmed sales orders.
• Handle customer delivery requests and coordinate with the Operations team.
• Assist with tender requirements and follow-up in liaison with Suppliers and the Technical Solution Team.
• Build strong customer relationships to identify additional business opportunities.
• Perform other administrative tasks as required.

Requirements:

• Minimum 'O' Level with 2 to 3 years of customer service experience, preferably in the Information Technology or IT System Integrator industry.
• Strong customer experience mindset with excellent listening, understanding, and response skills.
• Eager to learn and a team player.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

URGENT

Location : Nanyang Dri

Position : Software Development Business Analyst, CIO Office

Contract period : 12 months contract, renewable.siness Analyst, CIO Office

Budget at SGD7,500 total monthly rate.

Client is looking for someone with some experience with ServiceNow platform, especially handling demand management, stakeholders management, BA role in managing requirements.

Working hours: Mon – Thu 8.30am to 5.45pm, Fri 8.30am to 5.15pm

Job Summary

The candidate shall be responsible for performing the role of Business Analyst, as the point of contact for the various IT departments to develop/enhance service request (front end UI) form and (system) workflow in ServiceNow.

The key responsibilities are as follows:

1. Work with the various IT functions to gather the requirements for service request automation, draft the mock up UI form and workflow.

2. Bring the draft details to the ServiceNow development team for feasibility discussion.

3. May iterate back to users to change requirements to reduce complexity.

4. Coordinate the activities throughout the software development cycle* between users and development team, update status and raise change requests in ServiceNow.

* namely Requirements Gathering, Development, UAT, Prod Deployment and Verification.

5. Configure the dashboard in ServiceNow for the respective function managers to view the status of the request workflow implementation.

6. Coordinate the UAT of the request workflow during the ServiceNow upgrade or patching, and will be the Point-Of-Contact (POC) to establish the acceptance with ServiceNow technical team.

7. Establish the change management to communicate the changes to the users and conduct briefing on the use of the workflow to the users.

Qualification/ Experience

• Degree/Diploma in Computer Science, Engineering, Business or related discipline.

• Experience in software development projects is mandatory.

• Experience/certified as Business Analyst or Project Manager is a major advantage.

• Experience in ServiceNow modules and applications is a major advantage.

if you meet the above, please email your resume to [email protected]

Responsibilities:

• Identify and cultivate new business opportunities.
• Arrange meetings with potential customers through cold calling and prospecting.
• Foster and maintain relationships with existing customers and prospects to ensure satisfaction and foster repeat business.
• Prepare and deliver compelling product demonstrations and presentations to prospective customers.
• Provide timely sales quotations to customers and negotiate contract terms to successfully close sales.
• Set sales objectives through effective forecasting and aim to meet or exceed targets.
• Offer support, information, and guidance to customers throughout the sales process.
• Assist in implementing the sales strategy outlined by the Sales Manager, including initiatives for encouraging repeat business and up-selling.

Requirements:

• Minimum 2-3 years of relevant sales experience.
• GCE "O" / "A" Levels, Diploma, Degree, or equivalent qualification.
• Candidates with 2-3 years of project coordination experience will also be considered.
• Strong technical knowledge of the IT industry and its products and services.
• Excellent interpersonal and communication skills.
• Exceptional problem-solving and negotiation abilities.
• Confident and determined approach with a desire for a sales career.
• Customer-oriented with good presentation skills in both face-to-face and telephone settings.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Address customer inquiries and requests, ensuring their needs are met promptly and effectively.
• Build and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Deliver exceptional day-to-day customer service to maintain high levels of customer satisfaction.
• Collaborate regularly with internal teams to discuss progress, identify business improvement opportunities, and fulfill customer needs.
• Generate and present progress reports for clients and internal management.
• Clearly communicate the progress of monthly and quarterly initiatives to stakeholders.
• Forecast and track key account metrics to ensure alignment with business goals.
• Identify opportunities for upselling, cross-selling, and renewals, and communicate these to management.
• Work with the Sales team and management to onboard new customers and develop relationships with existing customers.

Requirements:

• Hold a diploma or degree in a relevant field.
• Possess a minimum of 2 years of experience specifically in IT (SI) sales functions.
• Have extensive experience in IT cybersecurity, network, or infrastructure sales and marketing.
• Strong knowledge of network and cybersecurity in the enterprise and government sectors, as well as familiarity with the local IT market.
• Demonstrate exceptional networking and interpersonal skills.
• Self-motivated and able to thrive in a results-driven environment.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

PSO Analyst

The role:
Duties include providing support to provide perimeter security infrastructure, which includes firewall, proxy and remote access systems; investigation, documentation and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems; Escalation of issues to, and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams; Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.

Desired platforms/skills include: Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Checkpoint Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, PaloAlto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.

Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary; strong verbal and written skills are also desired.

Special Skills:

Specialists are required to analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities.

Eventually, specialists need to support technology improvements, such as new infrastructure install and hardware/software upgrades, and engineering support.

Relevant certifications preferred: Checkpoint and Juniper firewalls.

Education Level Required: Bachelor's Degree preferred

Years of Related Experience: 2-5