Total 3 job vacancies by Bytebridge Technology Pte. Ltd.

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate dedicated experts with a vision to achieve customer success through technology enablement. We bridge the technical gaps to help enterprises' vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world's leading international companies.

Position Summary:

The Service Delivery Manager leads a team to ensure successful post-sales implementation and support for data center and IT projects. This role oversees technicians, engineers, and project managers, managing team workloads and setting priorities. With proven experience in data center design and infrastructure, the manager collaborates closely with customers and internal teams to address project needs, ensuring seamless service delivery and effective communication across Sales, Project Management, and Engineering.

Main Duties and Responsibilities:

• Take ownership of high-quality data center and IT service delivery, ensuring adherence to industry standards and client expectations.
• Develop and document training materials and best practices for your team.
• Manage SLAs, daily deliverables, and project milestones, supporting presales with data center expertise for project scoping and pricing.
• Oversee contractor selection, performance, and compliance; handle vendor interactions and maintain quality control on job sites.
• Coordinate internal and external scheduling to optimize project delivery, with clear end-of-day and project status reporting.
• Maintain, improve, and document service delivery processes, including contributions to customer statements of work and related documentation.
• Lead communication with GCs and subcontractors on construction sites, overseeing permitting and insurance requirements as needed.
• Facilitate team meetings and 1:1s to strengthen working relationships and discuss ongoing projects, team performance, and process enhancements.
• Required Skills and Experience:
• Strong independent thinking, written and oral communication, and customer service abilities.
• Proven experience reading and interpreting construction and technical drawings.
• Expertise in large-scale data center and corporate IT environments, including systems planning, engineering, and network knowledge.
• Vendor management experience with the flexibility to adapt to shifting priorities, meet deadlines, and perform under pressure.
• Demonstrated problem-solving skills and the ability to quickly learn new software applications.

Qualifications:

• Degree in electrical, mechanical, or IT-related fields preferred; equivalent work experience accepted.
• Minimum 3 years of management experience, with 4-6 years in a Service Delivery Manager role or similar.
• Preferred Technical Skills:
• Project management and certifications such as CDCD, CDCP, CDCM, CDCMP, or ITIL.
• Experience with cabling installations and certifications (BICSI, A+, etc.).
• Familiarity with audio-visual systems installation and construction management.

Company Introduction
ByteBridge is a widely trusted innovator of IT services, specializing in data centers, enterprise IT, and unified communications. Founded by passionate experts with a vision to achieve customer success through technology enablement, ByteBridge bridges the technical gaps to help enterprises achieve their vision and expand globally. Trusted by some of the world’s leading international companies, ByteBridge continues to drive success for its clients through innovative solutions.

Position Summary
The Sales and Operations Specialist is a dynamic role that supports the sales team while ensuring seamless operational processes across sales activities. This position involves managing customer relationships, streamlining sales processes, and collaborating across departments to achieve business objectives. The ideal candidate will thrive in both client-facing and operational environments, contributing to the overall success and efficiency of the sales function.

Essential Functions

• Assist the sales team with client outreach, follow-ups, and maintaining strong customer relationships.
• Maintain and update customer databases, sales records, and inventory systems, ensuring data accuracy and completeness.
• Accurately process sales orders, track progress, and coordinate logistics to ensure timely delivery.
• Serve as a point of contact for customers, handling inquiries, providing product information, and offering exceptional service.
• Prepare, generate, and analyze sales reports and performance metrics for the sales management team.
• Prepare and manage sales contracts, agreements, and related documentation to ensure compliance and organization.
• Monitor and manage inventory levels, coordinating with logistics and supply chain teams for product availability.
• Resolve customer issues, complaints, or delays in a timely and effective manner.
• Work closely with marketing, finance, logistics, and other departments to ensure operational efficiency and support sales goals.
• Participate in sales meetings and contribute ideas to improve processes, customer acquisition, and retention strategies.

Qualifications

• Proven experience in sales operations or a similar role.
• Strong communication and customer service skills.
• Proficiency in data management and sales reporting tools.
• Ability to multitask and work efficiently in a fast-paced environment.
• A collaborative mindset with excellent organizational skills.
• Experience with CRM systems and inventory management is a plus.

Company Introduction

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate dedicated experts with a vision to achieve customer success through technology enablement. We bridge the technical gaps to help enterprises' vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world's leading international companies.

Position Summary

We’re looking for a talented AV Engineer to join our team and help us bring top-notch Audio-Visual experiences to our clients across Southeast Asia. In this role, you’ll work closely with our team to design, install, and support AV systems that make a real impact. If you’re passionate about technology and love finding creative solutions, we’d love to have you on board to grow alongside us at Bytebridge Technology

Key Responsibilities:

• Install, configure, and test audio-visual equipment, including projectors, sound systems, video conferencing setups, and display systems.
• Diagnose and troubleshoot technical issues with AV systems on-site and remotely.
• Perform routine maintenance and repairs to ensure optimal functioning of AV equipment.
• Collaborate with clients to provide technical support, guidance, and training on AV system operations.
• Read and interpret AV system drawings, technical manuals, and schematics.
• Ensure timely completion of service tickets, reports, and documentation.
• Stay up to date with the latest trends and advancements in audio-visual technology.
• Assist in pre-sales technical support and system design for potential clients as needed.

Qualifications:

• Proven experience as an AV Service Engineer or in a similar technical role.
• Strong knowledge of AV systems (e.g., sound, video, lighting, networking, and conferencing equipment).
• Hands-on experience with control systems such as Crestron, AMX, or Extron is a plus.
• Ability to diagnose and resolve AV issues quickly and efficiently.
• Knowledge of cabling and system wiring for audio, video, and control systems.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Willingness to travel to client sites and perform on-call service as needed.

Education and Certifications:

• Degree or certification in electronics, IT, or related field (preferred).
• Relevant AV industry certifications (e.g., CTS, CTS-D, CTS-I, or equivalent) are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for continuous learning and professional growth.
• A supportive and collaborative work environment.
• Exposure to cutting-edge AV technologies.