Total 7 job vacancies by C.k. Tang Limited

Responsibilities:

• Assist in developing and executing creative and effective content ideas for TANGS social channels;
• Content creation to support in-store events and activations
• Assist with day to day scheduling and posting for TANGS social channels;
• Copy-writing & editing for all marketing communication initiatives;
• Manage and execute all social media posts requests from the internal team and/or external partners
• Tracking and reporting of Social Media KPIs (e.g. Click-through, engagement rates and follower growth)
• Interacting with customers and dealing with customers’ enquires on social media platforms;
• Assist livestreaming’s event when needed;
• Any other duties which may be assigned by your immediate supervisor/manager from time to time.

Requirements:

• Good knowledge of social media platforms and social media trends
• Creative mindset and able to multitask under pressure
• Writes well with a strong command of English
• Photography and videography including editing skills are highly encouraged
• Able to work in a fast paced environment and be a team player
• Able to commit from February to August 2025

• To provide information such as the unique selling points and features and benefits of the merchandises to customers and assist them in their shopping needs in a courteous and professional manner.
• To provide up-to-date and accurate information to customers on Tangs’ policies, procedures, services and promotions and to address customers’ queries and feedback in an efficient and effective manner.
• To adhere to Tangs Service Standards when attending to customers.
• To perform the physical count of merchandise inventory and to inform the Supervisor of any discrepancies, defective, broken or markdown items.
• To manage the replenishment, transfer or return of merchandises
• To conduct routine checks on merchandise displays and arrangement, fixtures and sales area to ensure the adherence to the housekeeping standards.
• To perform other duties like requisition of signage, gift-wrapping, follow-up on alterations, repairs, reservations, deliveries etc.
• Handle cashiering duties.
• Any other duties which may be assigned by your immediate supervisor/manager from time to time.

Responsibilities:

• To provide information such as the unique selling points and features and benefits of the merchandise to customers and assist them in their shopping needs in a courteous and professional manner.

• To provide up-to-date and accurate information to customers on TANGS’ policies, procedures, services and promotions and to address customers’ queries and feedback in an efficient and effective manner.

• To adhere to TANGS Service Standards when attending to customers.

• To achieve sales target.

• To perform the physical count of merchandise inventory and to inform the Supervisor of any discrepancies, defective, broken or markdown items.

• To manage the replenishment, transfer or return of merchandises

• To conduct routine checks on merchandise displays and arrangement, fixtures and sales area to ensure the adherence to the housekeeping standards.

• To perform other duties like requisition of signage, gift-wrapping, follow-up on alterations, repairs, reservations deliveries etc.

• Handle cashiering duties.

• Any other duties which may be assigned by your immediate supervisor/manager from time to time.

Requirements:

• Minimum 'O' Level

• Prior experience in retail will be an advantage

• Cheerful personality and well-groomed. Positive attitude and willingness to learn.

• Ability to work in a fast-paced environment

• 5-day work week. Able to work retail hours, weekends and public holidays

• Entry level candidates are welcome to apply

We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

Business Intelligence and Reporting

• Collaborate closely with stakeholders to understand and fulfill data needs, providing actionable insights.
• Design and maintain Key Performance Indicators (KPIs) to evaluate and monitor business metrics.
• Create and optimize interactive dashboards in AWS QuickSight, transforming complex data into accessible visualizations for decision-makers.
• Generate automated and ad-hoc reports for management to track and analyze critical metrics.
• Customize dashboards to meet specific reporting requirements across business units, ensuring they are user-friendly and provide comprehensive views of key performance metrics.

Data Collection and Integration Planning

• Collaborate with the IT Team to plan and coordinate data collection and integration efforts, ensuring data from various sources, such as sales transactions, customer interactions, and inventory records, is effectively captured and managed.
• Support the development and maintenance of data pipelines to ensure accurate and timely data availability for analysis.

Data Quality and Governance

• Ensure data accuracy, completeness, and consistency across all datasets.
• Implement and enforce data governance standards and policies.

Cross-Functional Collaboration

• Act as a bridge between technical and non-technical teams, translating business needs into technical requirements.
• Collaborate with various departments to gather requirements and develop effective data solutions.

Ad-Hoc Analysis & Support

• Provide ad-hoc analysis and insights as needed to address specific business challenges or support key initiatives.
• Troubleshoot and resolve data issues, queries, and discrepancies in reports or visualizations.
• Any adhoc tasks as and when assigned by immediate superior.

Requirements:

• Bachelor’s degree in Business Analytics, Data Science, Statistics, Information Systems, Economics, Accounting, or a related field.
• Proven experience as a Business Intelligence Analyst, ideally in the retail industry, with a focus on business intelligence and dashboard creation.
• Strong understanding of retail business processes and trends.
• Proficiency in AWS QuickSight and Snowflake, or equivalent cloud-based BI and data warehouse platforms.
• Proficiency in Advanced Ms. Excel formula and data model.
• Proficiency in SQL for querying and managing data is essential.
• Experience with Python is advantageous, particularly for data manipulation, automation, and machine learning.
• Strong analytical and critical thinking skills with a problem-solving mindset.
• Effective communication and collaboration skills.
• Ability to work independently in a fast-paced and dynamic environment.

Responsibilities:

• Assist in developing and executing creative and effective content ideas for TANGS social channels;
• Content creation to support in-store events and activations
• Assist with day to day scheduling and posting for TANGS social channels;
• Copy-writing & editing for all marketing communication initiatives;
• Manage and execute all social media posts requests from the internal team and/or external partners
• Tracking and reporting of Social Media KPIs (e.g. Click-through, engagement rates and follower growth)
• Interacting with customers and dealing with customers’ enquires on social media platforms;
• Assist livestreaming’s event when needed;
• Any other duties which may be assigned by your immediate supervisor/manager from time to time.

Requirements:

• Good knowledge of social media platforms and social media trends
• Creative mindset and able to multitask under pressure
• Writes well with a strong command of English
• Photography and videography including editing skills are highly encouraged
• Able to work in a fast paced environment and be a team player
• Able to work from February to December 2025

Responsibilities:

Business Intelligence and Reporting

• Collaborate closely with stakeholders to understand and fulfill data needs, providing actionable insights.
• Design and maintain Key Performance Indicators (KPIs) to evaluate and monitor business metrics.
• Create and optimize interactive dashboards in AWS QuickSight, transforming complex data into accessible visualizations for decision-makers.
• Generate automated and ad-hoc reports for management to track and analyze critical metrics.
• Customize dashboards to meet specific reporting requirements across business units, ensuring they are user-friendly and provide comprehensive views of key performance metrics.

Data Collection and Integration Planning

• Collaborate with the IT Team to plan and coordinate data collection and integration efforts, ensuring data from various sources, such as sales transactions, customer interactions, and inventory records, is effectively captured and managed.
• Support the development and maintenance of data pipelines to ensure accurate and timely data availability for analysis.

Data Quality and Governance

• Ensure data accuracy, completeness, and consistency across all datasets.
• Implement and enforce data governance standards and policies.

Cross-Functional Collaboration

• Act as a bridge between technical and non-technical teams, translating business needs into technical requirements.
• Collaborate with various departments to gather requirements and develop effective data solutions.

Ad-Hoc Analysis & Support

• Provide ad-hoc analysis and insights as needed to address specific business challenges or support key initiatives.
• Troubleshoot and resolve data issues, queries, and discrepancies in reports or visualizations.
• Any adhoc tasks as and when assigned by immediate superior.

Requirements:

• Bachelor’s degree in Business Analytics, Data Science, Statistics, Information Systems, Economics, Accounting, or a related field.
• Proven experience as a Business Intelligence Analyst, ideally in the retail industry, with a focus on business intelligence and dashboard creation.
• Strong understanding of retail business processes and trends.
• Proficiency in AWS QuickSight and Snowflake, or equivalent cloud-based BI and data warehouse platforms.
• Proficiency in Advanced Ms. Excel formula and data model.
• Proficiency in SQL for querying and managing data is essential.
• Experience with Python is advantageous, particularly for data manipulation, automation, and machine learning.
• Strong analytical and critical thinking skills with a problem-solving mindset.
• Effective communication and collaboration skills.
• Ability to work independently in a fast-paced and dynamic environment.

Responsibilities

• Consistently uphold a high standard of customer satisfaction.
• Ensure daily operational readiness for the Customer Service Counter, Telephone System, and Loyalty Management.
• Address customer queries and feedback (in-person, by phone, or in writing) promptly and professionally.
• Review, investigate, and follow up on all received complaints and cases.
• Act as part of the response team for [email protected].
• Provide customers with accurate, up-to-date information on TANGS policies, procedures, birthday treats, services, and promotions, including any necessary tracking and reporting.
• Issue TANGS eGiftCards for corporate redemptions and walk-in sales based on customer requirements.
• Support loyalty card member inquiries and assist with database management (including timely data entry and rebate adjustments).
• Handle GST refunds and provide cashiering support, especially during store events, peak periods, or as needed.
• Perform Operator duties according to the planned duty roster.
• Support Click & Collect services, including processing tangs.com orders, gift wrapping, and greeting card sales.
• Fulfill customer service responsibilities at both TANGS at Tang Plaza and TANGS VivoCity locations.
• Maintain a clean and organized Customer Service Counter and operator’s room.
• Any other duties assigned by your immediate supervisor/manager.

Requirements

• Minimum 'O' Level
• Prior experience in Customer Service will be an advantage
• Cheerful personality and well-groomed
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to use computer systems effectively.
• Able to work retail hours, weekends and public holidays
• Entry level candidates are welcome to apply