Total 7 job vacancies by CMC Markets Singapore

ROLE AND RESPONSIBILITIES

The purpose of the role is to consistently deliver high quality legal services to the CFD and Stockbroking business of CMC Markets in Singapore, and from time-to-time other businesses within the APAC region.

• Assisting Head of Legal (UK) and the wider Senior Management team to deliver the Group’s objectives.
• Line management responsibility for paralegals, trainees and legal counsels engaged by the Legal Team. Carrying out 1-2-1 catchups and appraisals (on an informal basis and, where required, formal basis).
• Assisting with drafting the monthly board report and accompanying documentation.
• Liaising with Global Legal Team to ensure important information is shared.
• Assisting with the provision of invoicing and budgeting information to the Finance Team.
• Assisting the Tax team with engagement letters and other work as required.
• Assisting the Finance / Treasury team with loans, engagement letters and other financing arrangements (such as facility agreements).
• Assisting with Prime Brokerage documentation, including ISDA documentation.
• Assisting Compliance with complaints (where required), financial promotions regulatory issues and rule changes that may affect CMC’s terms of business.
• Assisting the Operations Team with any project work relating to retail and corporate applications.
• Assisting CMC’s Partners and institutional business including the management and updating of global legal advice and due diligence. This will also involve negotiation of agreements with 3rd parties.
• Assist Marketing with ad-hoc agreements and reviewing marketing content.
• Drafting and amending Terms of Business for our Next Generation platform globally, ensuring compliance with both local regulation and law.
• Assisting with the expansion of Singapore business and cross border considerations, such as new branch openings, and new product offerings
• IP and IT projects and transactions, market data licences (including negotiation with exchanges) renewals, SOWs.
• To provide best practice legal and transaction management support and advice to CMC businesses and to manage external legal advisers for value and to best effect.
• To mitigate legal risk to the fullest extent possible and to safeguard the best interests and reputation of CMC Markets at all times.

Principle Accountabilities

• To provide legal and transaction management support and advice to specific Singapore businesses and functions.
• To ensure that legal risk is mitigated to the fullest extent possible and that legal issues are at all times addressed in accordance with best practice.
• To manage external advisers to best effect, keeping costs to a minimum without compromising the quality of legal advice received. Monitoring the level of service provided and maintaining a record for future reference.
• To provide general legal support and advice to CMC businesses and other support and control functions as required on a case-by-case basis.
• To have a thorough understanding of the financial services industry and the issues and legal developments that relate to CMC’s business.
• To foster an inclusive environment within the workplace.

General

• Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets
• Take all reasonable steps to ensure appropriate confidentiality
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

KEY SKILLS AND EXPERIENCE

Essential

• Practicing solicitor qualified in Singapore, with a minimum of 8 years’ post qualification experience.
• Experience and knowledge in local laws is required. Excellent written and oral communication skills with the ability to communicate complex legal issues in a concise manner.
• Excellent organisation, analytical and negotiation skills.
• Ability to work well autonomously and as part of the team, assuming managerial responsibilities where appropriate.
• Solid understanding of the laws and regulations that cover the financial services industry.

Desirable

• A Singapore qualified lawyer, but lawyers from other jurisdictions with extensive experience of Singapore laws and regulations will be considered.
• General corporate and commercial experience required. Experience in the financial services industry preferred but not essential.
• CFD and/or stockbroking product knowledge an advantage, but not required.

COMPETENCIES

• Excellent written and drafting skills.
• Excellent communications skills.
• Excellent attention to detail and organisational skills.
• Ability to work well within a team and with other staff in the business.
• Ability to work independently.
• Ability and desire to understand the technical side of the business.

We have an opportunity for an Onboarding Specialist to join our New Business Team on a full time fixed term contract for 6 months, ideally from March 2024 until September 2024 to cover parental leave. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens, Permanent Residents or LTVP Holders with PLOC.

This role could be suitable for someone looking for an entry level position, e.g. a graduate, or someone with back office administration experience who is looking to get exposure to the financial services industry.

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

The APAC Operations team are responsible for the end to end operational functions covering the APAC Invest & CFD businesses, with staff based in Sydney & Singapore. The APAC Onboarding & Maintenance team has the responsibility for the processing and continual transformation of customer onboarding & maintenance, compliance program implementation, KYC and AML, periodic partner and regulatory reporting amongst other duties.

Role Purpose:

Responsible for timely and accurate processing onboarding and account maintenance for the CMC CFD and Invest businesses. Ensuring that every account is compliant with CMC’s Onboarding and AML/KYC policies and procedures.

Role & Responsibilities:

• Has ownership for the new client account opening process ensure all aspects are completed and correct.
• Has ownership for ensuring all account documentation meets regulatory requirements. This includes KYC, AML and appropriateness and sanctions checks.
• Ensure all new client details are accurately updated in all relevant systems (back office, online trading platform).
• Share relevant information regarding new client accounts with premium client managers in a timely manner.
• Effectively deal with internal queries relating to all aspects of customer onboarding & maintenance with a focus on getting it right first time every time.
• Provide support to client facing teams to ensure a consistently high quality customer experience.
• Read and comply with CMC policies and procedures as they relate to your employment.

Key Skills & Experience:

• Scrupulous attention to detail.
• Experience working in onboarding/KYC role.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team and with key stakeholders across other teams.
• Ability to handle large volumes of processing to ensure that service levels are met.
• Basic understanding of stockbroking back-office processes advantageous but not essential.
• Process Improvement, identifying what needs changing and articulating the requirements to business analysts or the wider development team.
• Operates with integrity and an exceptionally high client centric mind-set.

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

CMC are hiring! We have a permanent opportunity for a Sales Executive to join our team. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens, Permanent Residents or LTVP Holders with PLOC.

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

The Premium Client Management Team (PCMT) is responsible for Sales and local business development and relationship management for all premium value clients. Within PCMT, there is a separate team, which focuses on on-boarding and servicing premium clients. This role will specifically focus on converting opportunities to new live trading accounts and proactively identifying high valued clients for our premium client facing team.

ROLE AND RESPONSIBILITIES

• Adhere to and achieve consistent monthly KPI targets (such as conversion rate, outbound call numbers etc…).
• Identify sales opportunities where possible – contacting leads via outbound calling/email/seminars.
• Provide excellent and high calibre client service to ensure a positive client experience.
• Proactively identify and cross sell additional products and services to existing clients.
• Proactively identify opportunities to improve the client experience.
• Proactively respond to and manage inbound client queries professionally and efficiently.
• Act as a brand ambassador in all client interactions.
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. CRM) in a timely manner.
• Escalate all relevant client issues to appropriate levels to ensure a consistently high level of client service.
• Effectively deal with client queries - focussing on getting it right first time.
• Ensure adherence to compliance, including annual CPD points.
• Always act with integrity in every aspect of the role (on-boarding, branding, client communications etc…).
• Provide proactive and timely support during the client on-boarding process.
• Other duties if required.

KEY SKILLS AND EXPERIENCE

• Excellent written and verbal English communication skills.
• Proven sales ability and skills to work with KPIs and targets would be highly regarded.
• Previous sales focussed senior role would be highly regarded.
• Demonstrates passion and enthusiasm for our products and services
• Operates with integrity and a highly client centric mind set, with an ability to build, influence and enhance strong and meaningful client relationships.
• Ability to work effectively as part of a team.
• Intermediate knowledge/experience of financial markets.
• Expert knowledge of platform and products highly regarded.
• Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.).

Salary: $51,000 annually/$4,250 monthly + quarterly bonus

BENEFITS

• Charity give-back days.
• 1 extra annual day of leave for your birthday.
• Medical benefits
• Childcare leave
• Social Club, Women@CMC, LinkedIn Learning and more.
• Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service).

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

CMC are hiring! We have a full-time permanent opportunity for a bilingual Client Services Associate (Mandarin & English) to join our team. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens, Permanent Residents or LTVP Holders with PLOC.

Why you’ll love working at CMC Markets:

• Growth: RG146 (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team.
• Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader and Manager that all value an amazing workplace culture.
• Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.
• Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

What will you be doing:

• No cold calls! The aim of this role is to support our clients, which are at the heart of everything we do.
• Proactively respond to inbound client queries through Phone, Email, Live Chat and Messaging.
• Act as a brand ambassador by providing excellent and high calibre client service to ensure a positive experience for all clients.
• Proactively identify opportunities to improve the client experience.
• Maintain KPI and SLA targets, both individually and as a team.
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega).

Who we’re looking for:

• Strong customer service orientation.
• Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships.
• Demonstrates passion and enthusiasm for the financial services industry and financial markets.
• Excellent verbal and written communication skills (Mandarin & English, typing included).
• Strong resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment.
• Customer service experience will be helpful.
• Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.).

Salary: $51,000 annually/$4,250 monthly + annual discretionary bonus.

Roster 1: Full time position Monday - Friday on a rotating roster. Shift times are 7am to 4pm, 1pm to 10pm, or 2pm to 11pm.

Roster 2: Full time position Monday - Friday. Shift times are 9am to 6am, or 1:30pm to 10:30pm (when daylight saving US ends in November 2:30pm to 11:30pm as we predominantly serve clients who trade the US market).

About CMC Markets:

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

We have an opportunity for an Onboarding Specialist to join our New Business Team on a full time fixed term contract for 6 months, ideally from early March 2024 until September 2024 to cover parental leave. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens, Permanent Residents or LTVP Holders with PLOC.

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

The APAC Operations team are responsible for the end to end operational functions covering the APAC Invest & CFD businesses, with staff based in Sydney & Singapore. The APAC Onboarding & Maintenance team has the responsibility for the processing and continual transformation of customer onboarding & maintenance, compliance program implementation, KYC and AML, periodic partner and regulatory reporting amongst other duties.

Role Purpose:

Responsible for timely and accurate processing onboarding and account maintenance for the CMC CFD and Invest businesses. Ensuring that every account is compliant with CMC’s Onboarding and AML/KYC policies and procedures.

Role & Responsibilities:

• Has ownership for the new client account opening process ensure all aspects are completed and correct.
• Has ownership for ensuring all account documentation meets regulatory requirements. This includes KYC, AML and appropriateness and sanctions checks.
• Ensure all new client details are accurately updated in all relevant systems (back office, online trading platform).
• Share relevant information regarding new client accounts with premium client managers in a timely manner.
• Effectively deal with internal queries relating to all aspects of customer onboarding & maintenance with a focus on getting it right first time every time.
• Provide support to client facing teams to ensure a consistently high quality customer experience.
• Read and comply with CMC policies and procedures as they relate to your employment.

Key Skills & Experience:

• Scrupulous attention to detail.
• Experience working in onboarding/KYC role.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team and with key stakeholders across other teams.
• Ability to handle large volumes of processing to ensure that service levels are met.
• Basic understanding of stockbroking back-office processes advantageous but not essential.
• Process Improvement, identifying what needs changing and articulating the requirements to business analysts or the wider development team.
• Operates with integrity and an exceptionally high client centric mind-set.

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

CMC are hiring! We have a permanent opportunity for a bilingual Client Services Executive (Mandarin or Cantonese & English) to join our CFD team, based onsite in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens, Permanent Residents or LTVP Holders with PLOC.

Why you’ll love working at CMC Markets:

• Growth: RG146 (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team.
• Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader and Manager that all value an amazing workplace culture.
• Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.
• Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

What will you be doing:

• No cold calls! The aim of this role is to support our clients, which are at the heart of everything we do.
• Proactively respond to inbound client queries through Phone, Email, Live Chat and Messaging.
• Act as a brand ambassador by providing excellent and high calibre client service to ensure a positive experience for all clients.
• Proactively identify opportunities to improve the client experience.
• Maintain KPI and SLA targets, both individually and as a team.
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega).

Who we’re looking for:

• Strong customer service orientation.
• Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships.
• Demonstrates passion and enthusiasm for the financial services industry and financial markets.
• Excellent verbal and written communication skills (Mandarin or Cantonese & English, typing included).
• Strong resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment.
• Customer service experience will be helpful.
• Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.).

Full time position Monday - Friday, ideally on a rotating roster. Shift times are 7am to 4pm, 1pm to 10pm or 2pm to 11pm.

About CMC Markets:

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.