Total 2 job vacancies by Careers Compass Consultants Pte. Ltd.

Manage multiple accounts; develop positive working relationships with all customer touch points

· Drive client retention, renewals, upsells and client satisfaction

· Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

· Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

· Prepare campaign insights reporting, including analysis and research

· Manage weekly campaign status documents for review

· Work closely with Finance on billing set up and invoicing

· Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

· Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

· Provide input on new processes and workflows as needed

· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

· Maintains administrative staff by recruiting, selecting, orienting, and training employees.

· Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

· Sets policies and procedures for training, coaching, counselling, and career development for staff.

· Initiates and coordinates goals, deadlines, and projects for their department.

· Develops and implements policies and procedures to improve operations and function of the department.

· Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

· Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

· Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

1. Responsible for the coordination and management of the operation and maintenance team, including network/hardware planning management, basic operation and maintenance, database operation and maintenance, application operation and maintenance, operation and maintenance platform, etc.;

2. Establish and improve standardized operation and maintenance systems, processes, management strategies and security strategies to ensure the quality of operation and maintenance;

3. Responsible for the deployment and daily maintenance and management of the company's operation and maintenance systems to ensure the normal operation and emergency response of the operation system;

4. Ensure the safety of operation and maintenance of the department, handle operation and maintenance accidents, optimize various maintenance workflows, and continuously reduce system risks;

5. Responsible for the management of the operation and maintenance team, the improvement of employees' work skills, etc.

6. Very important: have strong English communication skills

1. Bachelor degree or above, major in science and engineering, more than 5 years of operation and maintenance work experience, and more than 3 years of operation and maintenance management experience in Internet companies;

2. Proficient in Linux system management, proficient in using at least one scripting language such as shell, perl, python;

3. Familiar with rundeck, k8s, chef, vmware, pagerduty, ansible

4. Have practical experience in the following technologies: including but not limited to Serverless, GitOps, Infrastructure As Code, Helm, Jenkins Pipeline, etc.

5. Familiar with various public clouds, focusing on AW