Total 5 job vacancies by Caregivers Alliance Limited

Job Relationship: Reports to Head of Communications

A. Job Summary

We are seeking a talented and creative Multimedia Designer, to join our Communications team, to visually and dynamically communicate Caregivers Alliance Limited’s mission and strategically enhance the impact of our work in Singapore’s mental health and caregiving landscape.

B. Responsibilities

• Develop impactful visuals across various media, including brochures, reports, social media graphics, presentations, website content, and print materials.
• Work closely with Outreach and Programme teams to understand their goals and translate them into engaging and effective visual designs that resonate with target audiences.
• Maintain brand consistency across all design projects while staying current with design trends and best practices.
• Propose and implement creative and innovative solutions for data visualizations, infographics, and other visuals.
• Contribute graphic content to multimedia products, including video editing and production, develop branding elements (logo, typography, color palette), and ensure all materials adhere to the visual style guide.
• Provide design support, as needed, and create adaptable visual asset templates for programme/workshop publicity, including templates for video content to ensure consistency across all media formats.

C. Job Requirements

• A Diploma in Design, Visual Communications, Mass Communications, or a related field.
• Minimum of 2 years of professional design experience. Fresh graduates with strong portfolio showcasing creative and impactful design work may be considered.

Desired Skills:

• Advanced knowledge of key design and multimedia software, including Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, Illustrator, InDesign), Cap Cut, Dimension, Canva, etc.
• Expertise in graphic design, layout, illustration, and data visualization
• Experience in audio-visual production, video editing and motion graphics.
• Experience in producing/printing communication materials (annual report, brochures, booklets).
• Possess excellent understanding of visual design principles, style guidelines, design processes, and best practices of infographic presentations.
• Ability to think creatively to address design challenges and user needs effectively.
• Ability to work independently, as well as in a team to deliver under tight deadlines.

Job Relationship : Reports to Cluster/Department Head

A. Job Summary

You will work closely with the Cluster/Department Head and other Programme Managers within the team to educate, equip, engage and empower caregivers of persons with mental health issues by providing training and emotional support.

B. Responsibilities

• Conduct and facilitate the Caregivers to Caregivers Education Programme (C2C).
• Meet the needs of caregivers through providing information and referral services, and emotional support if necessary.
• Promote awareness of Caregivers Alliance Limited’s (CAL) programmes and services offered.
• Support outreach and partnership efforts with assigned hospitals and other organisations through outreach events and other engagement activities to raise awareness of mental health, caregiving and CAL’s programmes and services.
• Network and build relationships with the assigned hospitals and other assigned organisations to explore opportunities for collaboration and connect with other caregivers to promote CAL’s programmes.
• Ensure timely and accurate data and record entries in the Customer Relationship Management (CRM) system in support of data analysis and management reporting.
• Attend staff meetings, case consultations and conferences if required.
• Participate and support other colleagues and departments to meet CAL’s strategic objectives while building the desired organisational culture.
• Perform other related duties as required.

C. Requirements

Technical Competencies:

• Strong relationship management and relationship building skills to engage effectively with colleagues as well as beneficiaries, partners and volunteers.
• Proficient in Microsoft Office (Outlook, PowerPoint, Excel, Word).

Core Competencies:

• Works with others in a collaborative and solutions-focused manner to achieve win-win outcomes.
• Disciplined, organized and responsible in record keeping and collation of reports for accountability and reporting purposes.

Preferred achievements / characteristics:

• Passionate and dedicated to working with families and caregivers of persons with mental health issues.
• Preferably possesses at least a diploma in Social Work, Counselling or Psychology with 1-4 years of related working experience. Fresh graduates are welcome to apply.
• Caregivers with lived experiences and who are trained in C2C are also welcome.

A. Job Summary

You will report to the Finance Manager. You will be responsible for monitoring Caregivers Alliance Limited's (CAL) income and expenses to create and evaluate financial reports. Your role involves preparing invoices & budget and liaising with auditors. You will also support the management of accounting activities, bank reconciliations, payable and receivable accounts. These efforts contribute to CAL’s ability to deliver on our vision and mission to reach more caregivers.

B. Job Duties

• Support implementation of financial policies to guarantee operational efficiencies
• Assist in preparation and planning of budget
• Handling full set of accounts including billing, payments, AR and AP management
• Support month-end reconciliations and reporting
• Perform periodic financial analysis to detect and resolve issues
• Process AP and expense claims
• Respond and resolve queries on donation and payment matters
• Update donation database
• Handle statutory tax compliance matters and queries from IRAS
• Manage payroll
• Assist to coordinate with auditors, banks, government authorities, and ensure conformance to all statutory requirements
• Assist in general administrative and management support work
• Perform other related functions that may be assigned

C. Requirements

• Bachelor of Commerce or Accountancy/ Diploma in Accounting/ Other Accounting qualifications
• Minimum 1-2 years of relevant working experience, preferably with full set accounting. Experience in the social service sector and/or basic understanding of local statutory requirements and charity accounting is also preferred
• Good understanding of principles of accounting, as well as knowledge in reporting and financial processes
• Meticulous, responsible, and independent
• Possesses positive work attitude, is proactive and eager to learn
• Strong problem solving, organizational and analytical skills
• Excellent interpersonal skills, proficient in written and verbal English
• Proficient in Microsoft Office Suite
• Proficiency in QuickBooks will be an advantage

Job Relationship : Reports to CEO

A. Job Summary

You will be responsible for the following key functions within CAL:

• Outreach & Partnerships with hospitals and other assigned organisations to seek out caregivers who need training and support from CAL
• Caregiver Equipping through delivering CAL’s core C2C programmes, modular programmes and workshops/talks
• Caregiver Engagement and Emotional Support through programmes such as ITS, C4C and E2E
• Programme Effectiveness Evaluation
• Curriculum Review covering improvement of content, training delivery & approaches
• Design and Development of New Programme & Services
• Train the Trainer
• Customised Modular Training & Talks

B. Job Responsibilities

1) Strategy

• Support the CEO and work closely with other key leaders and managers to achieve the vision, mission and strategy for the organisation
• Ensure strategies are effectively executed, reviewed and adapted to meet the desired outcomes and strategic directions set by the Board.
• Support the CEO to manage and implement changes and build the desired organization culture in alignment with CAL’s strategic direction & champion interdepartmental collaboration and cooperation

2) Leadership & Management

• Contribute as a key member of CAL leadership and senior management team on company-wide matters including strategic planning, risk and governance, board engagement and updates and performance review at annual performance roundtable
• Lead and support collaborative cross functional projects in support of CAL’s growth, reinforce and focus staff on the behaviour commitment and raise organization capability and capacity
• Provide leadership and manage members of the Ops and Programme department in programme & service design, delivery and effectiveness review to ensure high quality outcomes and impact on the beneficiaries
• Provide oversight, direction and guidance to mobilise and optimise resources in the execution of CAL’s key programmes and services and including future new programmes/services as directed by the CEO.

o C2C-PMHI: Caregivers to Caregivers Programme for Caregivers of Persons with Mental Health Issues

o C2C-Dementia: Caregivers to Caregivers Programme for Caregivers of Persons with Dementia

o C2C-YCG: Caregivers to Caregivers Programme for Young Caregivers

o Caregivers For Caregivers Programme (C4C)

o Trauma Informed Care

o ITS: Individual Training and Support to provide 1-1 emotional support and info referral and customised C2C content

• Streamline & standardize processes and practices and raise cooperation amongst the different teams.
• Ensure clear documentation of the department’s policies and processes
• Establish and enhance standard operating procedures for key aspects of the organisation’s operations and programmes and ensure adherence to such SOPs
• Drive efficient & effective database management and update to support and enhance key ops processes e.g. Outreach, KIV list, CRM upkeep, KPI accountability and reporting,
• Support the CEO in monitoring and evaluating the effectiveness of the organisation’s programmes through timely and well considered reports and updates.
• Support the CEO with updates to the board on programmes, services and related projects
• Ensure regular and timely review of curriculum, content and training pedagogies for core programmes
• Identify caregiver needs and think out of the box to find solutions and create and develop new offerings to close/bridge the gaps
• Contribute to identifying and monitoring risks for the organization and implement measures to mitigate such risks

3) People Management and Development

• Hold members of the department accountable, set clear expectation and targets to achieve high performance results, monitor progress and help remove barriers to support their success and deliver the desired KPIs, corporate priorities and outcomes
• Ensure proper staff orientation, learning and support to raise their competencies and engender greater commitment towards CAL gapor248373
• Take ownership, be hands on and involved in building a collaborative culture and contribute to establishing a positive, healthy and safe work environment for all staff and volunteers
• Manage conflict and drive positive and collegial behaviour to support bonding and building of relationship amongst staff and work towards transforming the workplace into a great place to work
• Support talent identification and development to raise new leaders for the organisation

4) Partnership

• Engage other organizations such as other Social Service Agencies, the authorities (i.e., MCCY, MOH, MSF), hospitals, to further the goals and objectives of the organisation
• Lead new partnership acquisition, build trusted relationships with partners and explore opportunities for outreach events, collaboration, mutual support and pursuit of shared objectives.
• Direct outreach and partnership with hospitals to seek out more caregivers and increase signups for C2C

5) Communications, Public Relations, Research and Advocacy

• Represent CAL by participating in direct communications and public relations efforts on various publicity platforms and media and partnership events to raise awareness about CAL.
• Support corporate comms efforts in events and publications to increase public awareness of caregiving and mental health and reduce mental stigma
• Initiate and lead research efforts to contribute towards more evidence-based evaluation of programmes and services
• Advocate for improvements in policies and legislation

C. Job Requirements

• At least 15 years of experience in progressively higher management and leadership roles
• Strong cognitive ability - learn quickly, process information accurately and effective in managing complexity
• Track record in driving growth, innovation, and inspiring teams for success
• Successful experiences in strategy formulation and execution, ops & project management and driving organisation growth
• Strong relationship management and relationship building skills to engage effectively with staff as well as beneficiaries, partners and volunteers.
• Excellent leadership, planning, negotiation and communication skills
• Demonstrated change agility, persistence and resilience
• Strong operation sense and able to respond expeditiously and appropriately

Job Relationship : Reports to Deputy Head of Communications

A. Job Summary

You will manage, recruit, deploy and motivate caregiver leaders/volunteers for the effective accomplishment of Caregivers Alliance Limited’s (CAL) corporate goals. You are responsible to manage all elements of volunteering within CAL. Your role involves assessing CAL’s needs and meeting those needs through the recruitment, placement and retention of volunteers. You will also establish and maintain good relationship between these volunteers and CAL.

B. Responsibilities

• Bears the overall responsibility for the management of volunteers (caregiver leaders and community volunteers) in CAL
• Research and write volunteer policies and procedures
• Recruit volunteers, understand how they work, develop partnerships and assess their volunteering needs
• Generate appropriate volunteering opportunities and role descriptions based on the needs of CAL
• Ensure volunteers are appropriately matched and trained for a position
• Monitor, support, motivate and accredit volunteers for their work
• Celebrate volunteering by nominating volunteers for awards and organizing celebration events
• Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact
• Organise profile-raising events to attract new volunteers
• Manage budgets and resources, including the reimbursement of expenses
• Keep up-to-date with legislation and policy relating to volunteering and make any necessary modifications to accommodate changes
• Maintain the volunteer database in the Customer Relationship Management system
• Generate appropriate volunteering opportunities and role descriptions based on the needs of CAL

C. Job Requirements

• Degree in Human Resource or Marketing or related discipline
• Has at least 5 years of related experience in marketing, human resource or related fields
• Possesses good organisational, communication, networking and administrative skills
• Capable of innovative and strategic thinking beyond conventional boundaries
• Proficient in the English Language and has good writing skills
• Has the passion and dedication to work with families and persons with mental health issues
• Displays integrity - sincere in own behaviour and in dealings with others
• Results-oriented and is comfortable in working independently
• Works with others in a collaborative and solutions focused manner to achieve win-win outcomes