Total 3 critical care provider job vacancies in D10 Ardmore, Bukit Timah, Holland Road, Tanglin

Role

The Operations Executive/Senior Executive is responsible for managing the day-to-day operations of the home personal care service provided to clients. This includes ensuring the efficient delivery of high-quality care, compliance with regulatory standards, and effective coordination of community caregivers, resources, and client needs. The role demands strong organisational skills to ensure smooth operations, community caregivers’ performance, and client satisfaction.

Key Responsibilities

Operational Management

- Oversee the smooth running of home personal care operations, ensuring that services meet both CWA standards and client expectations.

- Coordinate schedules for caregivers and other personnel to meet client needs, ensuring adequate staffing levels.

- Monitor and track daily service delivery, ensure timely visits and adherence to care plans.

- Maintain proper documentation of client care, community caregivers’ schedules, and service records.

Staff Management and Coordination

- Supervise and support community caregivers, ensuring they adhere to CWA policies and provide high-quality care.

- Coordinate training sessions, ensuring community caregivers are fully trained and prepared to meet client needs.

Recruitment & Onboarding

- Assist in the recruitment process, onboarding, and orientation of new community caregivers, including candidate screening.

Service Quality Management and Compliance

- Ensure that all home personal care services are delivered in compliance with relevant healthcare regulations / standards, and CWA policies.

- Review of SOP(s) regularly to ensure accuracy and relevance, making necessary updates as required.

Client Relationship Management

- Act as the primary point of contact for clients, families, and community caregivers, addressing concerns, feedback, and inquiries promptly.

- Proactively identify opportunities to improve service delivery and enhance client satisfaction.

Administration Support

- Assist with filing documents, maintaining accurate records, and organising client and family caregiver data in both digital and physical formats.

- Manage Case Management System (CMS) for home personal care service.

- Timesheet Management: Ensure the timely collation and submission of caregiver timesheets for payroll processing, resolving discrepancies where necessary

- Payment Collection: Assist with collection of cash payments from clients, requiring individual to liaise with clients on their payment or arrange with them on payment methods.

Other Duties

- Project Management: Participate in department initiatives and projects aimed at improving operational efficiency, caregiver performance, and client satisfaction

- Any duties that may be assigned from time to time

Requirements:

- Degree in Business Administration, Healthcare Management or related field.

- Minimum 1-2 years of experience in a community health or home care setting and understanding of home care services.

- Strong communication skills in English and Mandarin, with the ability to liaise with clients, caregivers, and other departments effectively

- Able to manage multiple tasks and responsibilities simultaneously

- Quick to adapt to changes

- Proficient in Microsoft Office 365 and other office management tools

- A caring attitude with a desire to make a positive impact in the lives of elderly, disabled, or ill individuals

The Community Nurse (Home Care) is responsible for planning; coordinating, directing and evaluating the patient care services and provides supervision serving as the vital link between the vision of CWA and a team of Community Caregivers (CCGs). It served as the unit-based delivery of effective, cost-efficient high quality patient care. It also includes providing quality care to clients under the Home Monitoring System.

The Community Nurse (Home Care) is also responsible for managing and assist in providing direct patient care through care management, assessment, providing home personal care services, nursing procedures and evaluation of nursing care to meet the needs of the seniors, including educating patients & families and caregiver training.

The Community Nurse (Home Care) needs to assist the Registered Nurse in the delivery of required and optimal level of healthcare services to clients at home.

DUTIES AND RESPONSIBILITIES

1) Home Personal Care (HPC)

a) Patient Care

· Assess, plan, implement and evaluate patients’ needs

· Provide management, scheduling and supervision a team of Community Caregivers (CCGs) and in-house training of CCGs

· Development, implementation and review of clients’ home care plans

· Facilitate patient flow and patient education

· Refer patients for further care or services, when necessary

· Serve as a clinical resource person for CWA and CCGs

· Provide home personal care services (similarly to the CCGs) if needed

· Provide direct home nursing care and procedures

· Contributes to patients’ assessments and care plan reviews under the supervision of a Registered Nurse (RN)

· Conduct home and hospital visits

· Ensure level of standard in patient care

· Ensure quality standards and up-to-date healthcare trend

2) Digital Health/Care Programme

· Work with management to roll out new health/care programmes for clients

· Content and process expert if customization needed.

· Provide training to seniors/CCGs

· Ensure programme/systems are rolled out successfully

3) Administration and Reports

· Plan and co-ordinate the recruitment, and retention of CCGs, inclusive of CCGs engagement programmes

· Development and co-ordination of training for CCGs

· Planning of CCGs roster, deployment of CCGs, as well as provide in-service training for CCGs, whenever necessary

· Ensure smooth daily operation flow

· Development and review/revise of Home Personal Care and CCGs Standard of Operations (SOPs) manual when necessary

· Handle administration work and reports:

- Manage and maintain clients/cases database and communications.

- Supervise the maintenance of CCG records, time sheets, medical treatments, SBAR and related services

- Handling of client’s Service Contract and collection of payment

- Handling of CCGs’ Contract and mass briefing / interview

- To prepare weekly/monthly activity and statistic reports

- Preparation and submission of patients’ subvention to MOH/AIC

- HPC, Outreach Programme reports and statistics, including Home Monitor System

- Conducting of surveys to ensure service quality, when necessary

· Provide administrative and support to other staff members in programmes and coverage.

4) Other Duties

· Assist and support all ad-hoc events organised by CWA and/or third party organisers when assigned, and assist in any other events of the CWA which may be held in the evenings and possibly on Saturdays, Sundays and Public Holidays.

· Any duties that may be assigned from time to time

Requirement criteria:

• Candidate must possess NITEC in Nursing.
• SNB Registered
• At least 1 year of working experience in the related field is an advantage
• Demonstrate good communications and people engagement skills
• Good working attitude and ability to work in a team
• Good communication and interpersonal skills

The Community Nurse (Home Care) is responsible for planning; coordinating, directing and evaluating the patient care services and provides supervision serving as the vital link between the vision of CWA and a team of Community Caregivers (CCGs). It served as the unit-based delivery of effective, cost-efficient high quality patient care. It also includes providing quality care to clients under the Home Monitoring System.

The Community Nurse (Home Care) is also responsible for managing and providing direct patient care through care management, assessment, providing home personal care services, nursing procedures and evaluation of nursing care to meet the needs of the patients, including educating patients & families and caregiver training.

DUTIES AND RESPONSIBILITIES

1) Home Personal Care (HPC)

a) Patient Care

· Assess, plan, implement and evaluate patients’ needs

· Provide management and supervision to a team of Community Caregivers (CCGs) and in-house training of CCGs

· Development, implementation and review of clients’ home care plans

· Facilitate patient flow and patient education

· Refer patients for further care or services, when necessary

· Serve as a clinical resource person for CWA and CCGs

· Provide direct home nursing care and procedures

· Conduct home and hospital visits

· Ensure level of standard in patient care

· Ensure quality standards and up-to-date healthcare trend

b) Expansion of HPC Service (Business Model)

· To plan and assist in the development of the HPC service targeting both subsidized and non-subsidized clienteles

· Ensure new programme/projects are rolled out successfully to Clients/CCGs

· Work with various internal depts to achieve the HPC’s team goals.

· Conducting of surveys to ensure service quality, when necessary

2) Community Outreach Programme

· There will be community outreach programmes that will requires HPC’s team support.

· Be part of the team player to ensure programme(s) objectives are met.

3) Digtial Health/Care Programme(s)

· Roll out new initiated care management programme(s) to clients

· To assist, plan and co-ordinate such Programmestargeting both subsidized and non-subsidized clienteles

· Conducting of surveys to ensure service quality, when necessary

4) Administration and Reports

· Plan and co-ordinate the recruitment, and retention of CCGs, inclusive of CCGs engagement programmes

· Development and co-ordination of training for CCGs

· Planning of CCGs roster, deployment of CCGs, as well as provide in-service training for CCGs, whenever necessary

· Manage 3-party and their CCGs resource needed to support CWA’s HPC operations.

· Ensure smooth daily operation flow

· Development and review/revise of Home Personal Care and CCGs Standard of Operations (SOPs) manual regularly

· Handle administration work and reports:

- Manage and maintain clients/cases database and communications.

- Supervise the maintenance of CCG records, time sheets, medical treatments, SBAR and related services

- Handling of client’s Service Contract and collection of payment

- Handling of CCGs’ Contract and mass briefing / interview

- To prepare weekly/monthly activity and statistic reports

- Preparation and submission of patients’ subvention to MOH/AIC

- HPC, Outreach Programme reports and statistics, including Home Monitor System

· Provide administrative and support to other staff members in programmes and coverage.

5) Other Duties

· Assist and support all ad-hoc events organised by CWA and/or third party organisers when assigned, and assist in any other events of the CWA which may be held in the evenings and possibly on Saturdays, Sundays and Public Holidays.

· Any duties that may be assigned from time to time

Requirements criteria:

• Registered Nurse with the Singapore Nursing Board
• Degree or Diploma in Nursing
• Minimum 3 to 5 years working experience with at least 1 year working in community nursing setting is an advantage
• Possess good communication and interpersonal skills
• Good team player and also able to work independently
• Able to make clinical judgements regarding client care with minimal guidance.