IT Operation Lead/Assistant (IT Delivery Team)
Full-time
Junior Executive
9 months ago
Primary Function:
Provide leadership in managing the operational team and to establish the standards and governance processes. This include but not..
Primary Function:
- Provide leadership in managing the operational team and to establish the standards and governance processes. This include but not limited to the following: -
- Adopt and enforce industry best practice in incident and problem management process.
- Define and enforce operation support SLA.
- Establish guideline/processes which will improve the overall IT delivery team operations (Applications Ops and N&O).
- Establish a regime of audit and monitoring capabilities to ensure that the teams comply with any established policies, standards and guidelines.
- Manage a team of indirect reporting software and systems engineers to provide the L1/L2 IT support to our internal and external customers.
- Provide monthly and quarterly management report on the issues that the team handled and propose improvements to reduce issues reported and to eliminate recurring incidence.
- Support the team in complex issue resolution.
- To ensure application and system patching are completed as per agreed time line.
TECHNICAL REQUIREMENTS:
- Tertiary education, with a Degree in Software Engineering or similar and working experience/knowledge in the following area:Experienced in leading a team of software and systems engineers (on-shore and off shore) in a matrix reporting structure
Excellent experience in managing L1 and L2 technical support helpdesk.
Excellent software development skills with excellent knowledge in the following
- Programming language:
- C#.NET
- .Net Core
- Angular / React
- Blazor
b. Proficient in MS SQL Server 2016 or above
c. Object-oriented design concept
d. SDLC and agile processes
- Excellent troubleshooting skills and the ability to analyse and identify issue quickly.
- Technically capable to participate in software code level debugging and fixing.
- Good understanding of Microsoft Windows/server and Microsoft Server System like DNS, DHCP, MS SQL, etc.
- Good understanding of the Cloud technologies, e.g. Azure and AWS; will be an advantage
OTHER REQUIREMENTS
- Should have the following soft skills attributes
- Exhibit ability to stay focused and motivated when confronted with difficult situations.
- Collaboration with users, product owners and development teams to resolve complex issues.
- Self-motivated to pick up skills required to support the operational team.
- Must have excellent command of English in written, verbal and presentation skills and able to communication comfortability with various stakeholders, both technical and business level.
- Thorough attention to detail, excellent organizational, time management, project management and multi-tasking skills.
- Proactive, out of the box thinker, with excellent analytical and problem-solving skills.
- Self-starter, both a team player yet able to work independently and adjust to changing priorities, critical and strategic thinker, negotiator and consensus builder.
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