Ensure the timely answering of customer sales queries, their bookings and follow up:
- By prioritizing the incoming quotes as per set guidelines
- By following the set guidelines in terms of price offering in order to win the quote
- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)
- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)
- By promoting Cargolux’s value added services
- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels
- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
- By requoting the customers if certain parameters of the initial quotation have changed
- By updating all sectors of a booking pre-flight
- By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.
- By ensuring that bookings, subject to compliance checks are processed prior to departure
- By pro-actively following up on pending offers
Cross divisional collaboration
- By building bridges with other departments to improve communication
- By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours
- By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges
- By being a contact person for all questions regarding freight transport
- By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements
Ensure Customer Service and Sales Activities
- By pro-actively contacting potential customers in case of short-noticed space availability
- By redirect received market information to the Sales Management
- By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team
- By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.
- By monitoring his/her and the teams work based on available/provided data and dashboards.
- By pro-actively starting 1st level escalationsl
- Planning and executing customer visits, if required and in coordination with Sales Management
