Total 12 job vacancies by Casa Concetto Pte. Ltd.

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

Introduction

You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and creating memorable moments. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a key player in a dynamic team, send us your resume :)

Job Description & Requirements

Responsibilities

• Develop a deep understanding of the furniture products being offered for sale.
• Stay informed about the features, benefits, and specifications of each product.
• Be able to effectively communicate this knowledge to customers.
• Object handling

Customer Service:

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs and preferences.
• Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks:

• Process sales transactions accurately and efficiently.
• Keep accurate records of customer interactions, transactions, and inventory.
• Properly Execute each step of the sales process
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement:

• Set and achieve sales targets and goals.
• Implement strategies to meet or exceed sales targets.

Goals and Objectives:

• Report to the assistant store manager

Essential Skills & Requirements:

• Zendesk CRM ( Bonus)
• High End / Furniture industry experience

Remuneration & Others

Salary (commensurate with experience) : Basic Up To $2500 + Uncapped Commission + Monthly Incentives + 16 Days Annual Leaves + Medical Benefits

Working Hour: 10am - 7pm, Monday - Sunday (6 off days/month)

Working Location : UBI

We are seeking a Finance Analyst to join our dynamic team at our furniture company. In this role, you will play a pivotal role in maintaining the financial health of our organization and contributing to its growth. Your responsibilities will include:

Financial Analysis and Reporting:

• Analyze financial data to provide insights and recommendations for improving financial performance.
• Prepare regular financial reports, including income statements, balance sheets, and cash flow statements.
• Conduct variance analysis to track budget versus actual performance and identify areas for improvement.
• Monitor key financial metrics and provide management with actionable insights.

Accounts Receivables:

• Review daily transactions.
• Monitor outstanding invoices and follow up on overdue payments.
• Send reminders for pending payments.
• Update the status of received payments in the financial system.
• Reconcile accounts receivable weekly.
• Prepare footfall and debtor aging reports.

Accounts Payable:

• Manage incoming invoices and ensure timely payments.
• Verify invoice details with purchase orders and delivery receipts.
• Schedule payments in alignment with cash flow projections.
• Upload payment details to the financial system.
• Reconcile accounts payable with internal financial records weekly.
• Manage scheduled payments with procurement for cash flow management.
• Review amended orders for financial impact.
• Prepare accounts payable aging reports monthly.

Data Analysis and Tools:

• Utilize financial software(Xero) and Excel to analyze data efficiently.
• Develop financial models and scenarios to support decision-making.
• Provide ad-hoc financial analysis as requested by management.

Skillsets Needed

Technical Skills:

Proficiency in Xero, Shopify, or similar financial software. Strong MS Excel skills.

Ability to find and integrate apps that streamline and enhance financial processes.

Knowledge of app integration and connect different financial platforms.

Analytical Skills: Ability to analyze financial data and provide actionable insights.

Organizational Skills: Excellent ability to manage multiple tasks and maintain detailed records.

Communication Skills: Strong written and verbal communication skills to interact with various stakeholders.

Attention to Detail: High level of accuracy and attention to detail in financial reporting and record-keeping.

Problem-Solving Skills: Ability to identify financial discrepancies and develop solutions.

Casa Concetto is seeking a competent, data-driven and analytical Digital Marketing

Specialist to join our team and play a pivotal role in driving revenue growth through strategic

digital marketing initiatives. You will be a master of multiple disciplines, crafting compelling

content (based on data and audience insights), optimising campaigns for maximum reach,

and analysing data to ensure every online effort fuels sales success.

Responsibilities:

1. Develop and execute comprehensive digital marketing campaigns across SEO,

SEM, content marketing, social media marketing, email marketing, and paid

advertising platforms to drive traffic to our website, www.casaconcetto.sg, and target

our ideal audience of homeowners and design professionals interested in high-quality

furniture and home decor.

2. Content Marketing:

· Create data-driven and audience-focused content (website copy, blog posts, social media posts, etc.) optimized for search engines.

· Conduct keyword research and competitor analysis to inform content strategy.

3. SEO & SEM:

· Implement effective SEO strategies to improve website ranking in search engines and drive organic traffic.

· Manage and optimize paid search advertising campaigns (PPC) to generate qualified leads and conversions.

4. Social Media Management:

· Develop and execute data-driven social media strategies to build brand awareness, foster audience engagement, and drive traffic to the website.

· Create compelling visuals (graphics, videos) tailored for each social media platform.

5. Email Marketing:

· Craft targeted email marketing campaigns (e.g., newsletters, promotions) to nurture leads and convert them into paying customers.

· Analyse email marketing performance metrics and optimize campaigns for better results.

6. Data Analytics:

· Utilize analytics tools (e.g., Google Analytics) to track website traffic, user

behavior, and campaign performance.

· Generate insightful reports and translate data into actionable strategies for continuous improvement.

7. Campaign Management:

· Plan, execute, and monitor digital marketing campaigns across all channels, ensuring alignment with brand goals and budget constraints.

· A/B test different approaches to optimize campaign performance and maximize return on investment (ROI).

8. Competitive Research & Market Trends:

· Stay up-to-date on the latest digital marketing trends and competitor strategies.

· Identify new opportunities to leverage digital marketing advancements and gain a competitive edge.

Qualifications:

● Bachelor's degree in Marketing, Communications, or a related field (preferred).

● 4+ years of experience in digital marketing with a proven track record of success in generating revenue through online channels.

● Strong understanding of SEO principles, PPC advertising techniques, and social media marketing best practices.

● Excellent content creation and copywriting skills (focused on clarity and information delivery).

● Proficiency in content management systems (CMS), analytics tools (e.g., Google Analytics), and social media management platforms.

● Ability to work independently, manage multiple projects simultaneously, and meet deadlines.

● Excellent communication and interpersonal skills to collaborate effectively with internal teams (sales, product development, customer service).

● Strong presentation skills to present marketing plans, data insights, and campaign results to stakeholders.

● A data-driven approach with the ability to analyze data and translate it into actionable insights.

Key Performance Indicators (KPIs):

● Increase in website traffic and lead generation from online channels.

● Improvement in website ranking and organic search visibility.

● Growth in revenue generated through online marketing campaigns.

● Increase in customer engagement and brand awareness on social media platforms.

● Improved conversion rates across website and email marketing efforts.

Job Description & Requirements

Casa Concetto is seeking a competent, data-driven and analytical Digital Marketing

Specialist to join our team and play a pivotal role in driving revenue growth through strategic

digital marketing initiatives. You will be a master of multiple disciplines, crafting compelling

content (based on data and audience insights), optimising campaigns for maximum reach,

and analysing data to ensure every online effort fuels sales success.

Responsibilities:

1. Develop and execute comprehensive digital marketing campaigns across SEO,

SEM, content marketing, social media marketing, email marketing, and paid

advertising platforms to drive traffic to our website, www.casaconcetto.sg, and target

our ideal audience of homeowners and design professionals interested in high-quality

furniture and home decor.

2. Content Marketing:

· Create data-driven and audience-focused content (website copy, blog posts, social media posts, etc.) optimized for search engines.

· Conduct keyword research and competitor analysis to inform content strategy.

3. SEO & SEM:

· Implement effective SEO strategies to improve website ranking in search engines and drive organic traffic.

· Manage and optimize paid search advertising campaigns (PPC) to generate qualified leads and conversions.

4. Social Media Management:

· Develop and execute data-driven social media strategies to build brand awareness, foster audience engagement, and drive traffic to the website.

· Create compelling visuals (graphics, videos) tailored for each social media platform.

5. Email Marketing:

· Craft targeted email marketing campaigns (e.g., newsletters, promotions) to nurture leads and convert them into paying customers.

· Analyse email marketing performance metrics and optimize campaigns for better results.

6. Data Analytics:

· Utilize analytics tools (e.g., Google Analytics) to track website traffic, user

behavior, and campaign performance.

· Generate insightful reports and translate data into actionable strategies for continuous improvement.

7. Campaign Management:

· Plan, execute, and monitor digital marketing campaigns across all channels, ensuring alignment with brand goals and budget constraints.

· A/B test different approaches to optimize campaign performance and maximize return on investment (ROI).

8. Competitive Research & Market Trends:

· Stay up-to-date on the latest digital marketing trends and competitor strategies.

· Identify new opportunities to leverage digital marketing advancements and gain a competitive edge.

Qualifications:

● Bachelor's degree in Marketing, Communications, or a related field (preferred).

● 1-2 years of experience in digital marketing with a proven track record of success in generating revenue through online channels.

● Strong understanding of SEO principles, PPC advertising techniques, and social media marketing best practices.

● Excellent content creation and copywriting skills (focused on clarity and information delivery).

● Proficiency in content management systems (CMS), analytics tools (e.g., Google Analytics), and social media management platforms.

● Ability to work independently, manage multiple projects simultaneously, and meet deadlines.

● Excellent communication and interpersonal skills to collaborate effectively with internal teams (sales, product development, customer service).

● Strong presentation skills to present marketing plans, data insights, and campaign results to stakeholders.

● A data-driven approach with the ability to analyze data and translate it into actionable insights.

Key Performance Indicators (KPIs):

● Increase in website traffic and lead generation from online channels.

● Improvement in website ranking and organic search visibility.

● Growth in revenue generated through online marketing campaigns.

● Increase in customer engagement and brand awareness on social media platforms.

● Improved conversion rates across website and email marketing efforts.

We are seeking a Finance Analyst to join our dynamic team at our furniture company. In this role, you will play a pivotal role in maintaining the financial health of our organization and contributing to its growth. Your responsibilities will include:

Financial Analysis and Reporting:

• Analyze financial data to provide insights and recommendations for improving financial performance.
• Prepare regular financial reports, including income statements, balance sheets, and cash flow statements.
• Conduct variance analysis to track budget versus actual performance and identify areas for improvement.
• Monitor key financial metrics and provide management with actionable insights.

Accounts Receivables:

• Review daily transactions.
• Monitor outstanding invoices and follow up on overdue payments.
• Send reminders for pending payments.
• Update the status of received payments in the financial system.
• Reconcile accounts receivable weekly.
• Prepare footfall and debtor aging reports.

Accounts Payable:

• Manage incoming invoices and ensure timely payments.
• Verify invoice details with purchase orders and delivery receipts.
• Schedule payments in alignment with cash flow projections.
• Upload payment details to the financial system.
• Reconcile accounts payable with internal financial records weekly.
• Manage scheduled payments with procurement for cash flow management.
• Review amended orders for financial impact.
• Prepare accounts payable aging reports monthly.

Data Analysis and Tools:

• Utilize financial software(Xero) and Excel to analyze data efficiently.
• Develop financial models and scenarios to support decision-making.
• Provide ad-hoc financial analysis as requested by management.

Skillsets Needed

Technical Skills:

Proficiency in Xero, Shopify, or similar financial software. Strong MS Excel skills.

Ability to find and integrate apps that streamline and enhance financial processes.

Knowledge of app integration and connect different financial platforms.

Analytical Skills: Ability to analyze financial data and provide actionable insights.

Organizational Skills: Excellent ability to manage multiple tasks and maintain detailed records.

Communication Skills: Strong written and verbal communication skills to interact with various stakeholders.

Attention to Detail: High level of accuracy and attention to detail in financial reporting and record-keeping.

Problem-Solving Skills: Ability to identify financial discrepancies and develop solutions.

Company Overview:

Casa Concetto is a leading customizable home furnishing company, We offer high-quality, bespoke furniture crafted with attention to detail. Our collection includes sofas, dining tables, beds, and more. Casa provides luxury at accessible prices without compromising quality. Our target audience includes new homeowners(B2C) and affluent professionals who value exquisite design. We also cater to interior designers(B2B) seeking premium furnishings for their projects. Our clientele appreciates luxury, craftsmanship, and personalized service.

Primary Role & Responsibilities:

– Brainstorm and creative ideas and conceptualize designs for all digital platforms

– Execute design briefs provided by the Marketing Team and ensure timely follow-through

– Work closely with the Marketing Team to ascertain needs and develop graphic directions, concepts, and specifications for assigned projects and ensure the project is completed within the deadline.

– Responsible for the conceptualization and development of artwork, visuals, and corporate collaterals (brand guide, packaging, digital content, and direct marketing materials)

– To liaise with external suppliers such as printer companies to ensure accurate printing, quotations, and smooth delivery of all materials, including handling press checks.

- Create best-in-class digital video ads for Instagram, YouTube, TikTok, and other forms of paid media.

– Stay updated about the latest design trends and best practices

– Open to feedback and suggestions on designs

– A keen eye for aesthetics and ensure the final design is visually appealing

– Ability to multi-task and prioritize work in a fast-paced environment.

– Effective time management and communications.

– To take high-quality, visual product photos that are in line with company requirements, including setting product shots, styling, and lighting setup

What are we looking for?

• A keen eye for and attention to details
• Good communication skills
• Self-driven, creative, enthusiastic and result-oriented
• Ability to work independently and as a team
• A Portfolio that exhibits competent creative and technical skills
• Proficient with Adobe InDesign, Adobe Photoshop, and Adobe Illustrator
• Immediate candidates preferred
• Basic photography skill is required
• Has a good understanding of consumer behavior and trends
• Creativity with a good eye for design and details, preferably with photo and video editing knowledge.

Job Title: Partners Relations Executive (Industrial Products)

Location: 152 Ubi Avenue 4 02-02 Singapore 408826

Working Hours: Monday to Sunday | 10 am to 7 pm

Salary: Up to $3000 Basic + AWS + Performance Incentives + Bonus + Annual Leave +

Duration: Permanent

Vehicle: REQUIRED

Main Responsibilities:

Identify potential customers and gather information about their needs and preferences.

• Conduct REGULAR client visits to present products or services, demonstrate features, and explain benefits.
• Establish rapport and maintain strong relationships with existing and potential customers to ensure customer loyalty and business continuity.
• Prepare and deliver compelling sales presentations tailored to the specific needs of each customer.
• Communicate and arrange sales appointments with indoor sales.
• Ensure customer satisfaction and provide professional sales support.
• Politely answer all product-related questions and address queries promptly.
• To keep abreast with market trends and product knowledge
• Support the development of new and existing products.
• Perform other duties as assigned by management.
• Requirements:

Minimum O levels and above.

Ability to handle customers amicably and maintain professional customer service skills.

Class 3 Driving License.

Vehicle Required

Bilingual in English and Mandarin to communicate with clients who can only converse in Mandarin.

Why Join Us:

Opportunity to work in a dynamic environment with industrial products.

Competitive salary package with performance incentives and bonuses.

Comprehensive benefits package including annual leave and medical benefits.

Permanent position with potential for career growth.

Introduction

You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and promoting our brand. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a key player in a dynamic team, apply now and be part of our brand's success!"

Starting Salary: $3000 - $5000 + Commission (Based on experience)

Responsibilities

• Develop a deep understanding of the furniture products being offered for sale.
• Stay informed about the features, benefits, and specifications of each product.
• Be able to effectively communicate this knowledge to customers.

Customer Service:

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs and preferences.
• Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks:

• Process sales transactions accurately and efficiently.
• Keep accurate records of customer interactions, transactions, and inventory.
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement:

• Set and achieve sales targets and goals.
• Monitor individual and team performance against sales objectives.
• Implement strategies to meet or exceed sales targets.

Goals and Objectives:

Report to the assistant store manager

Essential Skills & Requirements:

Zendesk CRM ( Bonus)

High End / Furniture industry experience

To be successful in this role, you will need to have: •

Available to work on weekends and holidays •

Minimum 1-2 years of relevant sales experience, preferably within the luxury store environment

Other Information:

• Working Hours: Mon-Sun (11 am – 9 pm) 6 off days per month

• Working Location: UBI

• Attractive commission

• Flexible off days schedule

An Operations Executive reports to Operations Manager for furniture industry can be crucial for several reasons, as they play a key role in ensuring the efficient and smooth functioning of the operational aspects of business. The role of an Operations Executive is multifaceted, requiring a combination of strategic thinking, leadership skills, and hands-on operational management to ensure the smooth functioning of the business.

Specific Responsibilities

Individuals should

1. Develop and implement strategies to streamline workflows and increase overall efficiency.

2. Build and maintain relationships with suppliers and negotiate favorable terms.

3. Monitor inventory turnover rates and minimize carrying costs.

4. Analyze operational expenses and identify opportunities for cost savings.

5. Plan and coordinate the transportation of finished furniture to distribution centers and customers.a

6. Stay informed about industry regulations, safety standards, and environmental requirements.

Technical Skills and Competencies

1. Experience in operations management, preferably within the furniture or manufacturing industry.

2. Interpersonal relationship skills

3. Cost budgeting skills to ensure increase of productivity

4. Adaptability and problem solving skills

5. Understanding of the impact of operational processes on customer satisfaction.

6. Good commuinication skills and ensure that operational processes contribute to a positive customer experience.

Attachment duration: 6 months

This role reports to Business Development Manager and requires a talented and innovative Digital Marketing Creative to join our dynamic marketing team. The ideal candidate will be responsible for conceptualizing and creating visually engaging digital content that aligns with our brand identity and effectively communicates our message to the target audience. The Digital Marketing Creative will work closely with the marketing team to develop and execute creative campaigns across various digital platforms.

Specific Responsibilities

Individuals should

1. Develop visually appealing and on-brand digital content, including graphics, images, videos, and interactive elements.

2. Collaborate with the marketing team to create content for online advertising, social media, email campaigns, and other digital channels.

3. Optimize creative content for various digital platforms and devices.

4. Stay updated on industry trends and design standards in interior and furniture industry to ensure content remains fresh and relevant.

5. Monitor social media trends and adjust content strategy accordingly.

6. Work closely with cross-functional teams, including marketing and design teams to deliver goals set.

Technical Skills & Competencies

1. Proficient in graphic design tools such as Adobe Creative Suite.

2. Ability to work in a fast-paced environment and meet tight deadlines.

3. Familiarity with social media platforms (E.g Facebook,Instagram and Tik Tok) and trends.

4. Analytical skills on market trends and have an edge over competitors.

5. Good communication skills.

6. Copywriting skills to deliver high quality written contents to increase brand awareness.

Duration of attachment : 6 months

We are seeking a Finance Analyst to join our dynamic team at our furniture company. In this role, you will play a pivotal role in maintaining the financial health of our organization and contributing to its growth. Your responsibilities will include:

Financial Analysis and Reporting:

• Analyze financial data to provide insights and recommendations for improving financial performance.

• Prepare regular financial reports, including income statements, balance sheets, and cash flow statements.

• Conduct variance analysis to track budget versus actual performance and identify areas for improvement.

• Monitor key financial metrics and provide management with actionable insights.

Budgeting and Forecasting:

• Assist in the preparation of annual budgets and financial forecasts.

• Collaborate with department heads to gather budget information and ensure alignment with company objectives. • Evaluate and track budget performance throughout the year, making adjustments as necessary.

Cost Management:

• Analyze product costs, manufacturing expenses, and pricing strategies to optimize profitability

. • Identify cost-saving opportunities and efficiency improvements within the organization.

• Monitor inventory levels and advise on inventory management strategies.

Data Analysis and Tools:

• Utilize financial software(Xero) and Excel to manipulate and analyze data efficiently.

• Develop financial models and scenarios to support decision-making.

• Provide ad-hoc financial analysis as requested by management.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• Proven experience in financial analysis, preferably in the furniture industry.

• Strong understanding of accounting principles and financial regulations.

• Proficiency in financial software, Microsoft Excel, and data analysis tools.

• Exceptional attention to detail and accuracy in financial analysis.

• Excellent written and verbal communication skills.

• Ability to work both independently and collaboratively within a team.

• Strong problem-solving skills and a proactive approach to financial challenges.