JOB FUNCTION
- Responsible for Level 1 & 2 IT Infrastructure support which includes servers, network equipment, backup, network equipment, UPS, servers room equipment.
- The responsibility also includes implementation, patching, installation, and configuration.
- Administering, maintaining, and managing the computer systems - Operating Systems and Communication Systems.
- Maintains documentation regarding security and service records relating to hardware, software, and IT infrastructure.
- Document, track, and monitor issues in timely manner.
- Support and maintain end users account information including rights, security and systems groups.
- Responsible in managing the data integrity, maintenance and ensure daily data is successfully backup and restore when and there needed.
- Manage and update all IT assets records periodically.
- Maintaining and supporting hardware, software, and operating systems which in line with the goals and standards of the corporation and IT department policies. This includes installing and upgrading OS of server hardware and software.
- Conduct periodic maintenance, audit and compliance for servers, UPS, and network equipment.
- Facilitate and liaison with all outsourced vendors for all application remote support and Move-Add-Change requests.
- Ensuring computer and information security by implementing relevant procedures and standards.
- Periodic update all servers, network devices to latest security patches and firmware. Conduct regular or quarterly servers, network, UPS audit and preventive maintenance.
- Adhere to internal Operational Level Agreements (OLAs) and deliverables.
- Any other work assigned by Department Lead.
INTERACTION
Interfaces with end-users, technical support personnel at all environment.
JOB SPECIFICATIONS
A diploma or degree holder preferably in Computer studies, Networking or Communications with at least 5 years working experience in the IT industry. Should be a team player and a reliable, responsible, and diligent person that possesses initiative.
- Min. 2 years hand-on experience in administrating Windows Active Directory, Windows Servers, DNS, Office 365 Admin, MS Azure, and other system related issues.
- Min. 1 years hand-on experience in maintaining and troubleshooting network equipment, VPN, and wireless Access point.
- Min. 1 years hand-on experience in managing and configuration of Hyper-V, Microsoft Authenticator, networking and troubleshooting etc.
- Min. 2 years hand-on experience in Virtualization Technology VMware and Hyper-V.
- ITIL with strong emphasis on Incident Management, Problem Management and Change Management
- Preferably holder of MCSA or MSCE, and/with CCNA, and other Management skills.
