Total 3 job vacancies by Chello Pte. Ltd.

About Chello:

Chello is a Singapore online fashion brand started with an idea, for everyone who wears Chello to simply “Captivate At Hello”. www.chello.sg

Job Summary:

Chello is seeking a customer service intern to join our team. The successful candidate will be responsible for providing exceptional customer service, managing online orders and inventory, assisting customers with showroom try-ons, and ensuring the smooth and efficient operation of our online business.

Responsibilities:

• Assist customers with showroom try-ons and provide guidance on styling and fit
• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.
• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.
• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure timely and accurate order fulfilment, shipping and delivery
• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction
• Maintain accurate records and reports on sales, inventory and customer interactions
• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels
• Respond promptly to customer inquiries received via email and Instagram direct messages
• Perform other duties as assigned by the management team

Qualifications:

• Minimum experience in retail operations or customer service, preferably in an online fashion business
• Strong communication skills with a customer-focused approach
• Ability to multitask, work well under pressure and meet deadlines
• Excellent problem-solving skills and ability to work independently or as part of a team
• Proficiency with Microsoft Office, Google Drive, and social media platforms
• Familiarity with e-commerce platforms and order management systems is an asset
• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required

This is a full-time position with competitive salary and benefits. If you are passionate about fashion, have a strong customer service background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at [email protected]

Position Summary:

The Marketing Intern at Chello is an enthusiastic and motivated individual looking to gain hands-on experience in the dynamic field of marketing. This role involves actively contributing to the planning and execution of marketing strategies under the guidance of the senior marketing team. The Marketing Intern will play a crucial role in supporting various aspects of marketing campaigns, from creative ideation to performance analysis, and will have the opportunity to learn and grow within a fast-paced, fashion-focused environment.

We are seeking a detail-oriented and proactive intern who is eager to learn, possesses a strong interest in fashion marketing, and is excited to contribute to the success of our marketing initiatives. This position requires a blend of creativity, analytical skills, and a passion for staying up-to-date with industry trends. The Marketing Intern will collaborate with cross-functional teams, gaining valuable insights into the world of fashion e-commerce marketing.

Key Responsibilities:

1. Creative Support:Contribute ideas and assist in the development of creative elements to enhance marketing strategies.
   Work closely with the team to infuse innovative thinking into campaigns to attract and engage target audiences.
   
2. Digital Marketing:Support the creation of compelling and on-brand content that resonates with our fashion-focused audience.
   Assist in understanding and optimizing SEO and SEM efforts to enhance website visibility and increase organic and paid traffic.
   
3. Collaboration with Creative Team:Work with the creative team to contribute ideas for graphics, visual content, and marketing collateral aligned with the brand's vision.
   Gain hands-on experience in the collaborative process of bringing creative concepts to life.
   
4. Brand Management:Assist in maintaining and evolving the brand's identity through various marketing materials.
   Learn about strategic partnerships and influencer collaborations that align with the brand's creative vision.
   
5. Analytics and Reporting:Support the definition of performance metrics and KPIs, contributing to data analysis to refine marketing strategies.
   Learn to apply analytical insights to optimize the conversion funnel and improve the overall online shopping experience.
   
6. Budget Management:Gain exposure to resource allocation and assist in making data-backed decisions to maximize the return on marketing investments.
   
7. Team Collaboration:Actively contribute to a creative and collaborative work environment, participating in team discussions and projects.
   Embrace opportunities for experimentation and growth within the marketing team.
   

Qualifications:

• Currently pursuing a Diploma or Bachelor's degree in Marketing, Business, or a related field.
• Strong interest in fashion or fashion e-commerce marketing.
• Basic understanding of digital marketing tools, analytics platforms, and e-commerce technologies.
• Passion for the fashion industry, trends, and consumer behavior.
• Creative thinking and a desire to contribute to innovative marketing campaigns.
• Analytical mindset with a willingness to learn and derive insights from data.
• Effective communication, teamwork, and organizational skills.

Position Summary:

The Operations Intern at Chello, a leading fashion online brand, is a detail-oriented and motivated individual seeking hands-on experience in the operational facets of a dynamic e-commerce environment. This role involves actively contributing to the efficient execution of day-to-day operations, collaborating with cross-functional teams, and gaining valuable insights into the intricacies of supply chain management and order fulfillment.

We are seeking a proactive intern who is passionate about the fashion industry and eager to play a vital role in enhancing Chello's operational excellence. The Operations Intern will work closely with the operations team, contributing to various aspects of the supply chain and operational processes.

Key Responsibilities:

1. Order Fulfillment:Assist in processing and fulfilling customer orders accurately and in a timely manner.
   Collaborate with the operations team to maintain high standards of order fulfillment efficiency.
   
2. Inventory Management:Support in monitoring and optimizing inventory levels to meet customer demand.
   Contribute to inventory tracking and reconciliation processes.
   
3. Supply Chain Coordination:Assist in coordinating with suppliers and logistics partners to ensure the smooth flow of raw materials and finished products.
   Participate in initiatives to optimize supply chain processes.
   
4. Quality Control:Participate in quality control procedures to uphold Chello's product quality standards.
   Work with the team to address any issues related to product quality and packaging.
   
5. Process Improvement:Contribute ideas to identify opportunities for process optimization within the operations workflow.
   Collaborate with the operations team to implement improvements that enhance overall efficiency.
   
6. Customer Support Collaboration:Work closely with the customer support team to address operational queries and ensure a positive customer experience.
   Learn about the crucial intersection of operations and customer satisfaction.
   
7. Data Analysis:Assist in analyzing operational data to identify trends and areas for improvement.
   Contribute to the development of reports related to order fulfillment, inventory levels, and operational performance.
   
8. Team Collaboration:Actively participate in cross-functional team meetings and collaborate with colleagues from various departments.
   Embrace opportunities for learning and growth within the operations team.
   

Qualifications:

• Currently pursuing a Diploma or Bachelor's degree in Operations Management, Supply Chain Management, Business, or a related field.
• Strong interest in the fashion industry and e-commerce operations.
• Basic understanding of operational processes and a keen willingness to learn.
• Detail-oriented with strong organizational and time management skills.
• Effective communication skills and the ability to collaborate in a team-oriented environment.
• Proactive attitude and a desire to contribute to the success of operational processes within Chello, the premier fashion online brand.