Total 20 job vacancies by Cheng Hong Welfare Service Society

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
  Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
  Lead, promote, and influence vision for the successful development of department.
  Create strategic plan, goal setting and measurement system for overall growth of the department.
  Conduct and deploy volunteers for home visits for AMS members.
  Prepare monthly report on the progress of Volunteer Engagement.

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
  Oversee the day-to-day operations of the eldercare programme, including budgeting, staffing, and resource allocation.
  Recruit, train, and supervise AMS team to ensure the provision of quality care services.
  Organiseand facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
  Explore avenues for the expansion of the AMS with external parties.
  Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
  Gather and prepare supporting documents for government agencies submissions.
  Work with CRM vendors to ensure accurate integration of data.
  Maintain accurate records, prepare reports, and document programme activities and outcomes.
  Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
  Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
  Support the team and Executive Director as necessary.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At least 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

The Job

Candidate will be responsible to Provide supervisory and administrative support plus management support of transport service. Carry out specialised transport services and non-emergency health care for clients requiring transportation to and from medical facilities, nursing homes and their residence

Responsibilities:

• Undertake the duties of driver
• Load and unload residents/clients to the trolley or wheelchair and onto the transporter
• Maintain the cleanliness and road worthiness of the transporter through daily checking of vehicle(s) performance of minor maintenance tasks on assigned vehicle(s) as required
• Complete daily equipment checklist before duty starts
• Maintain cleanliness and optimal condition of the transporter
• Maintain proper records of the patients and service provided
• Participate in Charity Events
• Other Ad hoc Duties assigned

Requirements

• Minimum GCE 'N' or ‘O’ Level
• First aid and CPR trained
• Valid class 3 driving licence
• 1-3 years of experience preferred
• Previous experience as a paramedic/medic an added advantage
• Good interpersonal skills with the ability to relate well to people of all levels
• Ability to work independently as well as a good team player
• Ability to speak a few languages or dialects will be an added advantage
• Able to respond effectively and efficiently during an emergency
• Enjoy working with volunteers

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirement

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.

Responsibilities

Afterlife Memorial Service

• Possess a good understanding of the Charity's programmes and services.
• Handle the collection, cremation and burial of the deceased with the help of the external Funeral Director.
• Create, maintain, and update accurate cases files and database of the Afterlife Memorial Service (AMS) members.
• Handle AMS Hotline and follow up with cases reported from the Hotline.
• Gather and prepare supporting documents for government agencies submissions.
• Prepare monthly reports pretaining to AMS cases.
• Require to be on standby for case activation on weekends and night.
• Adhoc assistance in the Charity's events.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At lease 2 years of relevant experience.
• Mature, independent and compassion in eldercare.
• Good understanding of Social Service and VWO settings.
• Proficientcy in relevant software applications for documentation and reporting.
• Must possess own vehicle. Transport allowance will be provided.
• Good command of spoken and written English and Chinese.

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

The Job

The role is responsible for planning, escort and provide support to clients while they are being transported from one location to another. This role is requires to be organised and alert, in order to study the effectiveness of plans and solutions. Someone who is expected to oversee a transport team, and work with staff and partners to carry out work process.

Responsibilities

• Managing client referral and conducting home visits to assess eligibility for intake into Medical Escort & Transport services.
• Assist to load and unload clients / members onto the transporter using the wheelchair.
• Assist in performing the National Means Testing (NMTS).
• Participate in quality improvement audits and activities (If required).
• Conduct daily documentation of clients’ vitals, attendances, participation in activities and other significant events or care treatments.
• Daily Escort duties with clients / members for their clinical appointments.
• Escort and provide support to clients during their transport from their home to the centre and vice versa.
• Handling Medical Escort Transportation (MET) hotline and following up calls with clients / members.
• Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

Other Ad-hoc Duties

• Befriending with elderly of the proposed residents and assisting to their needs.
• Plan and conduct social, recreational, and educational activities to elderly members.
• Prepare monthly Medical Escort Transportation (MET) reports.
• Prepare, revise, and improve standard operating policies and practices for the efficient and effective operations of the Medical Escort Transportation.
• Ensure safety compliance with all regulatory and standards requirements.
• General Admin duties assigned, ad-hoc assignment.
• Any other tasks related to the Charity’s activities as assigned by direct superior.

Requirement

• At least Diploma/Degree in any discipline.
• Related qualification in working with the elderly / in the social sector / training in gerontology.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
• Proficient in Microsoft Office.

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.

Responsibilities

Afterlife Memorial Service

• Possess a good understanding of the Charity's programmes and services.
• Handle the collection, cremation and burial of the deceased with the help of the external Funeral Director.
• Create, maintain, and update accurate cases files and database of the Afterlife Memorial Service (AMS) members.
• Handle AMS Hotline and follow up with cases reported from the Hotline.
• Gather and prepare supporting documents for government agencies submissions.
• Prepare monthly reports pretaining to AMS cases.
• Require to be on standby for case activation on weekends and night.
• Adhoc assistance in the Charity's events.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At lease 2 years of relevant experience.
• Mature, independent and compassion in eldercare.
• Good understanding of Social Service and VWO settings.
• Proficientcy in relevant software applications for documentation and reporting.
• Must possess own vehicle. Transport allowance will be provided.
• Good command of spoken and written English and Chinese.

The Job

You will devote your attention and skills to the duties assigned to you in your capacity as a Part Time Dispensary Assistant, which are listed below:

Job Description

Dispensary Duties

• Maintains overall cleanliness of Medical Centre, order and arrangement or medical supplies and cleanliness of medical supply storage units.
• Ensure that movement (ordering, dispensing of medication) of medication are recorded and supplies levels are communicated promptly to the supervisor.
• Ensure that medical supplies used are before the expiration period.
• Ensure that prices of medical supplies are labelled on the bottles.
• Dispense medication to patiens according to physician's prescription and clearly explains medication usage to patients.

Registration Duties

• Registers new patients using new parient record database.
• Records new patiens into Patients Information database.
• Arranges patient's record into Master patient record storage cabinet.
• Tabulates registering patient's information into daily patients' queue record for statistical analysis.

Other Ad Hoc Duties

• Perform any other assignments such as support for fund raising events and activities requested by Medical Centre Supervisor.

Job Requirement

• Great interpersonal skills
• Relevant experience will be an advantage
• Computer literate and team player

Job Description

• Provide professional TCM consultation and treatments to patients
• Attend to patients’ inquiries about treatments and other TCM-related queries
• Ensure proper documentation of treatment services and medicine assigned to patients in the TCM database
• Attend TCM health talks and workshops
• Adhere to the TCM Physician’s Code of Conduct and MOH’s regulatory requirements

Job Requirements：

• Diploma/Advanced Diploma/Degree in TCM
• Registered with the Singapore TCM Practitioners Board
• Basic IT knowledge
• Proficiency in English and preferably in Chinese in order to communicate with Mandarin-speaking patients
• Be open to learning new things
• 5.5 Work day week

职位描述

• 为患者提供专业的中医咨询和治疗
• 把脉，针灸，推拿等中医知识
• 关注患者有关治疗的询问以及其他与中医相关的询问
• 确保在 TCM 数据库中正确记录分配给患者的治疗服务和药物
• 参加中医养生讲座及工作坊
• 遵守中医医师行为准则和卫生部的监管要求

工作要求：

• 中医文凭/高级文凭/学位
• 新加坡中医执业者委员会注册
• 基础IT知识
• 精通中英语，以便与讲普通话的患者沟通
• 乐于学习新事物 5.5 工作日一周

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirement

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

Job Description

• Provide professional TCM consultation and treatments to patients
• Attend to patients’ inquiries about treatments and other TCM-related queries
• Ensure proper documentation of treatment services and medicine assigned to patients in the TCM database
• Attend TCM health talks and workshops
• Adhere to the TCM Physician’s Code of Conduct and MOH’s regulatory requirements

Job Requirements：

• Diploma/Advanced Diploma/Degree in TCM
• Registered with the Singapore TCM Practitioners Board
• Basic IT knowledge
• Proficiency in English and preferably in Chinese in order to communicate with Mandarin-speaking patients
• Be open to learning new things
• 5.5 Work day week

职位描述

• 为患者提供专业的中医咨询和治疗
• 把脉，针灸，推拿等中医知识
• 关注患者有关治疗的询问以及其他与中医相关的询问
• 确保在 TCM 数据库中正确记录分配给患者的治疗服务和药物
• 参加中医养生讲座及工作坊
• 遵守中医医师行为准则和卫生部的监管要求

工作要求：

• 中医文凭/高级文凭/学位
• 新加坡中医执业者委员会注册
• 基础IT知识
• 精通中英语，以便与讲普通话的患者沟通
• 乐于学习新事物 5.5 工作日一周

The Job

This role is responsible for managing and overseeing all internal and external communications of the Charity. This role requires a strong interpersonal skills and the ability to work effectively with cross-functional teams. Someone capable of playing a pivotal role in upholding the Charity’s reputation and cultivating positive relationships with stakeholders, employees, and the public.

Responsibilities

Corporate Communications

• Assist in managing social media content for the organization websites and Facebook for relevance, quality, timelines and continuous improvement.
• Support media relations and press release activities conjunction with fundraising related campaigns.
• Assist in managing development of appropriate engagement channels including writing and production of annual reports and quarterly E-newsletters in a timely manner.
• Assist in developing contents for fundraising publicity and campaigns.
• Support the leadership team with crafting speeches, preparing presentations, drafting articles, arranging interviews, and maintaining other forms of external contact.
• Ensure general enquiries are attended to by relevant programme leaders.
• Support the organization in any special projects as assigned.

Fundraising

• Support Fundraising Manager in all fundraising activities and community outreach projects.
• Assist in identifying, developing and implementing innovative fundraising and community outreach activities, including leveraging on technology where possible, to improve fundraising activities.
• Provide support for collaborative fundraising with external stakeholders and potential donors.

Requirements

• At least Diploma/Degree in Business/Marketing/Social Service.
• Min 3 years’ experience in Sales/Marketing/Fundraising.
• Goal-oriented with the ability in achieving and exceeding set targets/goals.
• Strong interpersonal skills in building and managing key relationships and the ability to deal with a diverse range of stakeholders.
• Excellent presentation skills, verbal and written communication skills to write proposal and craft campaign.

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
• Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
• Lead, promote, and influence vision for the successful development of department.
• Create strategic plan, goal setting and measurement system for overall growth of the department.
• Conduct and deploy volunteers for home visits for AMS members.
• Prepare monthly report on the progress of Volunteer Engagement.

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
• Oversee the day-to-day operations of the eldercare program, including budgeting, staffing, and resource allocation.
• Recruit, train, and supervise AMS team to ensure the provision of quality care services.
• Organise and facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
• Explore avenues for the expansion of the AMS with external parties.
• Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
• Gather and prepare supporting documents for government agencies submissions.
• Work with CRM vendors to ensure accurate integration of data.
• Maintain accurate records, prepare reports, and document programme activities and outcomes.
• Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
• Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director as necessary.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At least 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

Responsibilities

• Support in coordinating senior-related activities (e.g. educational talks, stretch band exercises, bento/grocery packing & distribution) and meetings organised by or hosted at the Centre, collaborating with volunteers, trainers, staff, and other stakeholders to ensure smooth operations.
• Prioritize the safety and well-being of both seniors and volunteers within the Centre, implementing appropriate safety measures and protocols.
• Maintain accurate records of attendees for all activities, ensuring attendance is properly documented and tracked.
• Keep detailed records of all items entering and leaving the Centre, maintaining an organized inventory to ensure efficient management of resources.
• Take responsibility for the accountability and maintenance of all equipment and assets within the Centre, ensuring they are in good working condition and readily available when needed.
• Maintain basic cleanliness, tidiness, and hygiene of the Centre, ensuring a safe and comfortable space for seniors and volunteers.
• Any other ad-hoc duties assigned.

Requirements

• A passion to work for a non-profit organisation.
• Eloquent with communication skills and enjoys interacting with people from all walks of life.
• Resourceful and well-versed in Microsoft Office, organised and detailed oriented.
• Able to multi-task and work under pressure in a fast-paced environment.
• Able to work independently and as part of a team.
• Experience in supporting/organizing events and/or working with seniors and volunteers would be advantageous.

Responsibilities:

• Clean and sanitize all areas of the clinic, including waiting rooms, examination rooms, and restrooms.
• Emply trash receptacles and dispose of waste in a proper manner.
• Sweep, mop, and vacuum floors to maintain cleanliness.
• Restock supplies such as paper towels, soap, and toilet paper.

Requirements:

• Able to work at least 3 days a week, 2 hours a day.

Others:

• $12/hours
• Eunos

The Job

This role is responsible for planning and implementing fundraising strategies and campaigns; and growing sustainable income generation. This role requires a strong, charismatic personality with natural networking skills and the ability to build successful lasting relationships. Someone who is adaptable to fast paced environment, thinking out of the box and comfortable working under pressure and to deadlines.

Responsibilities

Fundraising

• Support Fundraising Manager in all fundraising activities and community outreach projects.
• Assist in identifying, developing and implementing innovative fundraising and community outreach activities, including leveraging on technology where possible, to improve fundraising activities.
• Provide support for collaborative fundraising with external stakeholders and potential donors.
• Coordinate approved corporate CSR and community projects.
• Support in all administration and operations of fundraising and related campaigns.
• Ensure compliance with prevailing regulatory requirements for fundraising activities.
• Identify community partners (business and community organisations) to fund projects costs.
• Provide detailed reports to the Donors concerning the utilization of donations.
• Prepare funding proposals to deliver presentations, donation appeals and appreciation letters.
• Maintain and update records and liaise with different business units.
• Maintain a high level of confidentiality concerning prospects and donors.

Corporate Communications

• Assist in managing social media content for the organization websites and Facebook for relevance, quality, timelines and continuous improvement.
• Support media relations and press release activities conjunction with fundraising related campaigns.
• Assist in managing development of appropriate engagement channels including writing and production of annual reports and quarterly E-newsletters in a timely manner.
• Assist in developing contents for fundraising publicity and campaigns.
• Support the leadership team with crafting speeches, preparing presentations, drafting articles, arranging interviews, and maintaining other forms of external contact.
• Ensure general enquiries are attended to by relevant programme leaders.
• Support the organization in any special projects as assigned.

Requirement

• At least Diploma/Degree in Business/Marketing/Social Service
• Min 3 years’ experience in Sales/Marketing/Fundraising
• Goal-oriented with the ability in achieving and exceeding set targets/goals.
• Strong interpersonal skills in building and managing key relationships and the ability to deal with a diverse range of stakeholders.
• Excellent presentation skills, verbal and written communication skills to write proposal and craft campaign.

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirements

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

The Job

This role is responsible for planning, escort and provide support to clients while they are being transported from one location to another. This role is requires to be organised and alert, in order to study the effectiveness of plans and solutions. Someone who is expected to oversee a transport team, and work with staff and partners to carry out work process.

Responsibilities

• Managing client referral and conducting home visits to assess eligibility for intake into Medical Escort & Transport services.
• Assist to load and unload clients / members onto the transporter using the wheelchair.
• Assist in performing the National Means Testing (NMTS).
• Participate in quality improvement audits and activities (If required).
• Conduct daily documentation of clients’ vitals, attendances, participation in activities and other significant events or care treatments.
• Daily Escort duties with clients / members for their clinical appointments.
• Escort and provide support to clients during their transport from their home to the centre and vice versa.
• Handling Medical Escort Transportation (MET) hotline and following up calls with clients / members.
• Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

Other Ad-hoc Duties

• Befriending with elderly of the proposed residents and assisting to their needs
• Plan and conduct social, recreational, and educational activities to elderly members
• Prepare monthly Medical Escort Transportation (MET) reports.
• Prepare, revise, and improve Standard operating policies and practices for the efficient and effective operations of the Medical Escort Transportation.
• Ensure safety compliance with all regulatory and standards requirements
• General Admin duties assigned, ad-hoc assignment
• Any other tasks related to the Charity’s activities as assigned by direct superior.

Requirements

• At least Diploma/Degree in any discipline.
• Related qualification in working with the elderly / in the social sector / training in gerontology.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
• Proficient in Microsoft Office.
• Able to work during weekend and Public Holiday.

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
• Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
• Lead, promote, and influence vision for the successful development of department.
• Create strategic plan, goal setting and measurement system for overall growth of the department.
• Conduct and deploy volunteers for home visits for AMS members.
• Prepare monthly report on the progress of Volunteer Engagement.

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
• Oversee the day-to-day operations of the eldercare program, including budgeting, staffing, and resource allocation.
• Recruit, train, and supervise AMS team to ensure the provision of quality care services.
• Organise and facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
• Explore avenues for the expansion of the AMS with external parties.
• Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
• Gather and prepare supporting documents for government agencies submissions.
• Work with CRM vendors to ensure accurate integration of data.
• Maintain accurate records, prepare reports, and document programme activities and outcomes.
• Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
• Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director as necessary.

Requirements

• Minimum Diploma in Social Work or related disciplines
• At 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.