Head of Agency Training and Recruitment
2 months ago
Duties and Responsibilities
Collaborate with APAC Senior Leadership team in formulating agency recruitment, training, and development strategies to..
Duties and Responsibilities
- Collaborate with APAC Senior Leadership team in formulating agency recruitment, training, and development strategies to achieve Chubb Life’s strategic ambitions in targeted markets. Develop ‘Chubb Training’ as USP for go to-market recruitment strategy.
- Lead and design the training and development roadmaps for new and existing agents and leaders in different cohorts in markets to deliver the ambition of agency business growth in manpower and sales. Ensure high activation rate on early-stage onboarding for new recruits and consistent performance for existing agency force.
- Lead and design the scalable and sustainable quality agency model in markets to deliver the ambition of agency business growth in manpower and sales. Use persistency and early-stage warning/health indicators to ensure quality and sustainable new business.
- Lead and formulate key training and development initiatives according to market level strategies, set direction of how these initiatives translate into execution priorities and actions with key stakeholders, work with delivery team on prioritization, business case gating and the delivery to achieve quality agent and leader development.
- Align training and its results with compensation (including commission, allowance and indirect expenses) scheme philosophy and design.
- Act as APAC Center of Excellence to support markets in Agency Recruitment & Retention. Training and Development, covering uplift agency trainers, agency leaders’ management capabilities and mindset, cultivate quality recruitment.
- Lead and design a regional Next Gen Agent, Next Gen Leader, mid-tier agency leader as well as senior agency leader development framework & standard to develop Chubb home-grown MDRTs and agency heads. Drive Early- bird MDRT, Repeat MDRT and MDRT Builder initiatives.
- Lead and design a regional recruitment selection and on-boarding standard to uplift the new recruits’ experiences, sales performance and retention. Review, enhance and make recommendations on recruitment criteria, requirements and process to ensure effectiveness and competitiveness.
- Lead and design sales, recruitment and agency management tools and digital support in markets to enhance efficiency and effectiveness of the productivity, coaching and performance management. Ensure high adoption rate align with timeline, targets and objectives. This is also part of USP for go-to-market and easier to do business with.
- Manage agency leader cohorts with appropriate training and development programs and incentives for manpower uplift and promotion among cohorts. Design and plan for leader career path including promotion to higher rank with competitive promotion and maintenance of contract criteria. Knowledge and Skills
- Possess sound knowledge of life insurance industry in terms of distribution strategies, agency training and development, agency award and recognitions as well as agency compensation to formulate opportunities for supporting company key performance indexes
- Apply project management skills with multi-tasking competency, work closely with multiple stakeholders companywide
- Strong data analytics and leverage digital platform or tools (eg. Power BI) to manage business performance.
- Proactively address current and potential challenges, as well as opportunities, anticipate obstacles, develop contingency plans, make well-reasoned decisions and generate options to solve problems
- Strong leadership, interpersonal and influencing skills
- Strategic planning and proven execution in short and long-term plans
Qualification
- Degree holder, preferably FLMI holder
- Minimum 10 years relevant experience in Life Insurance Agency Recruitment, Training, and development. On-site experience in SEA is a plus.
- Good team player with creative mindset
- High degree of independence of decision making and project execution
- Strong business sense and willing to accept challenges
- Good command in English and another SEA native language both in speaking and writing would be advantageous
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