At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Quality System Associate, you will be responsible for the customer complaint handling/ management/ investigation process and provide quality oversight for the site to ensure that devices manufactured are compliant to ISO 13485, MDSAP, EU MDR, Alcon Standards and Policies, and regulatory requirement.
In this role, a typical day will include:
- Trend, analyse and monitor key performance indicators, suggest improvements, and escalate to supervisor/management as necessary.
- Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.
- Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements.
- Complete Complaint investigation report and maintenance of complaint master list, complaint samples, SOP revision and periodic review.
- Perform Site's investigation (NCR, SAR, OOS, Complaints, etc) and Site's WI/SOP/Gap Assessment/Impact Assessment.
- Participate as site representative in the Vision Care Complaints community at Global Corporate Platform.
- Lead/Host the site Customer Complaint Review Board (CCRB) meeting in the discussion on complaint investigations and evaluation of complaints trend.
- Support internal and external audits and is responsible for audit finding closure, as required.
- Work with cross-functional teams to resolve operational quality issues.
- Perform Monthly Technical Complaint Periodic trending (all platforms).
- Performs any other duties as assigned by Supervisor according to business needs
WHAT YOU’LL BRING TO ALCON:
- Bachelor’s in science/engineering
- 1-3 years work experience in quality field, experience in GMP environment will be highly advantageous
- Training will be provided for those without experience
HOW YOU CAN THRIVE AT ALCON:
· Good team player
· Enjoy working with various cross functional team across manufacturing site
Alcon Careers
See your impact at alcon.com/careers
