24810880 Auth Services Observability and Analytics Specialist (VP)
12 hours ago
Authentication Platforms Integration - Analytics and Operational Assurance team is responsible for the integration of the Authentication platforms in..
Authentication Platforms Integration - Analytics and Operational Assurance team is responsible for the integration of the Authentication platforms infrastructure for the purposes of Observability, Analytics, and Monitoring. This role is part of a larger global team responsible for managing the integration of authentication platforms that are leveraged by all businesses across Citi.
Key Responsibilities
- Work with production support teams to identify all observability requirements for development, testing and production, including:Gather monitoring, analytics requirements, including both dashboard and report visualizations
Develop a solution using existing tools for meeting these requirements
Implementing these solutions, including documentation and knowledge transfer.
- Perform post-deployment testing of solutions in individual environments.
- Troubleshooting incidents and problems in a timely resolution as defined in SLAs.
- Capacity, Performance and Stability validations.
No scheduled on-call requirements, but some ad-hoc requirements to resolve critical issues during weekends and outside working hours expected.
Experience and Skills
Must-have Skills:
3+ years’ relevant industry experience in:
- Bachelor's Degree (Engineering, Mathematics, or IT related field) or equivalent work experience.
- Experience with critical production support, upgrades, and project lifecycle/ SDLC processes.
- Well versed with creating Python scripting and/or Shell scripting.
- Knowledgeable in Observability fundimentals and principles
Desired Skills:
- Well versed in AppDynamics or similar Observability Platform.
- Conversant in Linux-based environments (preferably RHEL) that includes being conversant in terminal commands and developing shell scripts.
- Familiarity with IT Service Management processes and tools such as a Service Now.
- Exposure to one or more of the following:Splunk queries/processing language
Platforms such as Angular or Tomcat
BI product such as Tableau
Autosys scheduling and promotion.
Github/Bitbucket for source code management
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