About Us:
CleanCrew is an innovative on-demand laundry platform designed to provide premium laundry care with a quick turnaround of 48 hours. We aim to simplify laundry services for individuals and businesses while maintaining exceptional quality and customer satisfaction. Join our team and be part of a fast-growing startup that values creativity, efficiency, and customer-first solutions.
Role Overview:
We are seeking a proactive and detail-oriented Operations and Customer Servicing Intern to support the daily operations and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to learn about operational logistics and customer relationship management.
Responsibilities:
1. Customer Servicing:
- Respond to and manage customer queries and orders via WhatsApp Business in a timely and professional manner.
- Build strong customer relationships through effective communication and problem-solving.
2. Operational Management:
- Plan, track, manage, and coordinate daily delivery routes and the movement of orders across locations to ensure prompt delivery.
- Record daily customer orders and oversee the end-to-end process, including payment collection and order scheduling
- Handle ad-hoc tasks to meet daily operational and logistical needs.
3. Strategy and Reporting:
- Prepare necessary data and financial reports (e.g., End-of-Month tracking reports) to support business operations.
- Develop and implement strategies to enhance customer servicing channels and improve efficiency over time.
Requirements:
- Strong communication and interpersonal skills.
- Excellent organisational and time-management abilities.
- Proficiency in Microsoft Excel, Google Sheets, or similar tools.
- Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and a problem-solving mindset.
- Prior experience in customer service, logistics, or operations (preferred but not mandatory).
What You’ll Gain:
- Hands-on, on-the-ground experience in operational logistics and customer service management.
- Opportunities to strategise and implement efficiency improvements in a startup environment.
- Exposure to the inner workings of a tech-enabled, on-demand service platform.
- Mentorship and guidance from experienced professionals.
Key Performance Indicators (KPIs):
- Average response time to customer queries
- Customer satisfaction levels
- Successful, on-time delivery rate for all orders - commercial and personal
- Accuracy and timeliness of data and financial reporting
How to Apply:
If you are excited about this opportunity, please send your resume and a brief cover letter to [email address]. Let us know why you are the perfect fit for this role and how you can contribute to CleanCrew's success.
Join us in transforming the laundry industry with innovation and excellent service!
