Total 2 customer service job vacancies in Singapore

Location: Woodlands

Industry: Construction, Scaffolding

Benefits:

• AWS and performance bonuses
• 14 days Annual Leave

Responsibilities:

• Manage walk-in customers and calls
• Assist and administer project matters and documents
• Follows through on all outstanding matters ensuring that open issues are effectively resolved
• Ensures that all invoices, etc have the necessary approvals before following through on payments
• Any other duties as may be assigned.

Requirements:

• Minimum GCE 'O' Levels
• Minimum 1-2 years experience in administrative position.

Location: Tuas / Woodlands

Transport provided from Jurong MRT. Drop off at Tuas & Boon Lay MRT.

Hybrid work mode. Alternate Saturday (Half-days)

Required to take Customs Test:

Passing the customs test is required, and the company fully covers the cost.

Benefits:

• AWS and performance bonuses
• Transport allowance, phone allowance

Responsibilities:

• Provide outstanding support to customers via phone, email, chat, or in-person interactions.
• Answer inquiries, provide information about products or services, and resolve issues in a timely and professional manner.
• Identify, investigate, and resolve customer complaints and concerns by offering solutions or escalating issues to the appropriate department.
• Develop in-depth knowledge of company products/services to assist customers effectively and guide them toward the best solutions.
• Assist customers with order processing, returns, exchanges, and shipping inquiries.
• Maintain high levels of customer satisfaction by ensuring that customers’ needs are met and expectations exceeded.
• Accurately log customer interactions, complaints, feedback, and resolutions in CRM systems.
• Ensure adherence to company policies, procedures, and standards, including customer confidentiality and data protection.

Requirements:

• Minimum Diploma in any field.
• Minimum 1-2 years experience in customer service (Experience in logistics industry is an advantage).