You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standard.
Responsibilities:
a. Providing level 1 technical support and respond to user inquiries via phone, email and ticketing system.
b. Hardware – installation, maintenance and trouble-shooting.
c. Diagnose and resolve hardware and software issues for end-users.
d. Escalate complex issues to higher-level support teams as necessary.
e. Maintain and update service desk documentation and knowledge base articles.
f. Proactively identify and manage potential problems
g. Conducting regular checks to ensure all endpoints are patched to the latest version.
h. Conducting regular checks to ensure all endpoints and communication devices in meeting rooms are working properly.
i. Collaborate with other IT team members on projects and initiatives.
j. Provide training and guidance to end-users on IT systems and software.
You will be working closely with the Service Delivery Manager and other Workplace Technology support team to ensure that all endpoints and communication devices are provision for properly and all incidents and service requests are resolved in a timely manner.
