Total 4 research officer job vacancies in Singapore

Job Description:

• Support all enquiries from hirer and relief drivers
• Support initiatives to provide go-the-extra-mile service to our drivers
• Handle complaints and difficult drivers tactfully and apply service recovery when necessary
• Ensure driver’s information is updated in an accurate and timely manner upon notification
• Identify service gaps, propose and implement improvement projects to streamline work processes
• Support in the collation of operational and management reports and generation of statistics when required
• Ensure all documents and data are properly kept, filed and disposed of in accordance to PDPA acts
• Assist to carry out any other duties assigned

Job Requirements:

• Minimally GCE 'O' Level
• At least 2 years working experience in any service-related industries, especially in frontline or customer-fronting roles
• Proficient with Microsoft Word and Excel
• Good interpersonal and communication skills
• Display professionalism when interacting with drivers while managing tasks at all times
• Team player by supporting any fellow colleagues who require assistance, and take instruction well from supervisors
• Multi-lingual preferred

Job Description

• Handle walk-in cabbies for lost and found items and follow-up call
• Assist with driver inquiries regarding various services or issues
• Follow up with customer to ensure lost item are returned
• Update and maintain records on in house system
• Provide excellent customer service

Job Requirements

• Good communication skills
• Comfortable with basic office software skill
• Ability to handle sensitive situation

Job Responsibilities

• Ensure drivers attrition is low, retention and renewals of rental contracts.
• Analyze customer behavior.
• Gather information from driver’s feedbacks and complaints.
• Retention reports and strategies.
• Any AdHoc admin duties as assign

Job Requirements

• Diploma in any discipline
• Technical Skills: Intermediate MS Office, e-mail etiquette
• Non-Technical Skills/Attributes: Customer service oriented, responsible and independent, persuasive skills

Job Responsibilities

• General Support to the PHC sales
• Handle all enquiries, feedbacks and complaints.
• Admin support for fleet systems and apps.
• Compiling management reports
• Ad-hoc duties

Job Requirements

• Minimally GCE 'O' Levels
• Possess good microsoft excel skills
• Customer-service oriented
• Good interpersonal skills