The Reception Supervisor is responsible for:
- Adhering to client and Compass Group policies and procedures & SOPs, protects the privacy and security of the firm’s confidential information and assets.
- Welcome visitors in a warm and friendly manner and directing them appropriately.
- Maintains security by following procedures, monitoring checking system (TDS) and issuing visitor badges.
- Answering telephones in a professional manner and appropriately handling or referring questions and requests.
- Thoughtful and provides anticipatory service whenever possible and responds to requests in a helpful and timely manner.
- Maintain all conference space tidy and presentable.
- Managing meeting room availability through internal reservation system (EMS).
- Coordinate with clients on catering requests and liaise with on-site team and vendors.
- Take inventory of supplies and restock as needed.
- Coordinating internal and external events with Facilities Management team.
- Assisting with a variety of administrative tasks including printing, copying, scanning and luggage storage.
- Respond to emails with reservation information, confirmation and additional details, catering enquiries and coordination.
- Assisting in making, altering, or canceling reservations.
- Answer questions regarding rooms, facilities, multimedia, setup and events.
- Willing to undertake any reasonable request made by management.
- Responsible for managing a team of receptionist in ensuring daily operations runs smoothly, grooming standards are upheld.
- Ensure the standards and service level required by Goldman Sachs is delivered by conducting trainings with the team.
- To manage the reception team’s roster and ensure equal rotation.
- To follow and guide the reception team on any implementation of new guidelines and expectations set by client.
- To work closely with the Operations Manager and provide updates on the team’s performance where necessary.
Essential
- Experience of working within a demanding fast paced environment.
- Excellent verbal and written communication skills.
- Must have a “Can Do” attitude. Being ready, available & willing to get the job done, and done well.
- Be a Strong Team Player.
- Experience of working within a Corporate or Hotel Reception.
- Professional attitude and appearance.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Strong customer service skills.
- Proficiency in MS applications.
- Support and motivate the team to achieve a ‘best in class’ service.
- Displays a high level of confidence and knowledge when carrying out duties.
- Ability to be resourceful and proactive when issues arise.
Desirable
- Previous Reservationist and/or Receptionist experience working in an environment where there are peaks and troughs in demand during service times.
- Experience in managing a team.
- Experience of working in environments involving high levels of customer care.
Other Requirements
- A positive attitude towards developing the role, accepting responsibility, and having the ability to generate service improvements, acting with initiative.
- Confident communicator.
- Excellent presentation
- A strong team player with the ability to multi-task and prioritise work commitments.
- Flexible approach to departmental requirements.
- The ability to remain calm under pressure
- Anapproachable personality
