Total 4 job vacancies by Cook South East Asia Pte Ltd

The Field Support Manager is responsible for leading Reproductive Health product launches, training (internal and external), product questions, and case support for assigned area. This position provides leadership within the assigned area for product launches, in collaboration with Product Management and Marketing, and supports the annual business plan to help the sales team meet or exceed projected sales goals.

Responsibilities:

• Maintain current knowledge of SBU product line with a sound understanding of the associated medical specialties
• Educate, update and coach the sales team on new/updated SBU products, competitive products, and in general how to engage customers clinically
• Provide clinical support during procedures as needed
• Educate and update customers through in-servicing training, literature, videos and articles approved by the company
• Support and participate in VISTA Training Courses to help ensure effectiveness of the courses
• First point of contact for assigned area for product questions
• Develop and maintain active relationships with key accounts and key regional physicians
• Support product evaluations and/or clinical studies as appropriate

• Monitor market share and competitor activity in the assigned territory
• Provide market intelligence and other appropriate feedback to SBU management in a timely manner
• Participate in local, national and international meetings as requested. Ability to attend meetings and exhibitions outside of office hours and on weekends
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Must maintain company quality and quantity standards

Requirements:

• Minimum 5 years experience as a embryologist or clinician and/or industry representative within the Reproductive Health product line
• Must have in depth knowledge of Reproductive Health products and procedures
• Demonstrated experience in leading a team, or projects or taking on training/leadership responsibilities in current role
• Good general understanding of business

• Demonstrated experience with planning and executing product launches, including working with Marketing and Product Management.
• Demonstrated ability and experience coaching other representatives on product and procedural knowledge and on engaging customers on a clinical level

• Must have effective oral, written and presentation communication skills
• Ability to work in collaborative and independent work situations and environments with minimal supervision
• Ability to remain calm and receptive in fast paced situations
• Must have excellent analytical and problem solving skills

The Customer Service Representative is responsible for achieving the highest level of Customer Service to both internal and external customers. Striving to achieve goals and objectives set within the department with the emphasis on quality and efficiency.

Responsibilities:

• Customer Service consists of International & Domestic Customer Service servicing customers supplied from Singapore (SADC & SDS)
• Provide customer service to customers, Field Based Representatives, Territory Managers and Internal Department.
• Ensure customer support is carried out in an efficient and timely manner.
• Ensure a high level of professionalism is met when interacting with both internal and external customers.
• Processing Customer Orders (Sales Orders, Consignment Orders & Blanket Orders)
• Process Media Orders
• Process shipments for Customers
• Prepare Letter of Credits for orders
• Answering and following up on customer queries

• Process and maintain standing monthly orders
• Chasing up customer orders
• Initiate the process of return goods
• Answering and transferring non-customer related phone calls
• Preparing Customer Service related Reports
• Identify and suggest improvements for Customer Service
• Continually evaluate and develop Customer Service procedures that are required as part of our quality system. Guaranteeing compliance to the quality system while ensuring continued efficiencies are gained but not disadvantaging the customer
• Other duties may be directed from time to time

Requirements:

• Degree or Diploma in Supply Chain Management, Logistics Management, Business Administration or other related discipline
• At least 3 years or above working experience in related Customer Service field, preferably from international trading business sector
• Resourceful and confident candidate who are able to thrive in a fast paced working environment

• Able to prioritize and multitask with minimum supervision
• Able to work independently and meet deadline.

• Well organized, with excellent telephone etiquette and strong sense of urgency
• Proficiency in PC applications – Word, Excel and Outlook
• Able to communicate in another language besides English to serve our APAC customers

This position will support and work closely with local Distributors to maximize product initiatives within the region. Develop and execute regional activities such as congresses, rep trainings and MedEd initiatives.

Responsibilities:

• Provide technical product training and support to distributor sales teams as well as to doctors, nurses and/or technicians on the use of Cook products.
• Support training sales reps and customers in regional meetings.
• Attend national and local meetings to support sales, procedural and product training.
• Support and assist in the creation of training materials.
• Identify opportunities to organize training, hands-on workshops, etc.
• Develop and cultivate working relationships with subject matter experts.
• Support clinical activities, test and research programs.
• Support new product prototype testing, perform field market analysis.
• Support new product launches and product presentations, tracking progress and growth.
• Co-ride with distributor sales teams to support indirect sales
• Identify customer opportunities for key products.
• Communicate regularly with DSM Lead/IBMs on targets and strategies to identify market and growth opportunities.
• Help DSM Lead/IBM to define detailed business plans for distributors, ensuring their needs are well defined, assessed and supported by the IMM and Division teams.
• Work with marketing, product managers and other project managers on achieving regional goals.
• Provide written reports to the DSM Lead/Manager, Indirect Business (SEA/IMM).
• Within scope of responsibility, ensure all quality, regulatory, and product specific requirements are met.
• Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards including Cook policy.
• Ensure that Cook's Code of Conduct is complied with in all business matters carried out on COOK’s behalf by both Cook employees and Distributors.

Requirements:

• Degree or above, major in medical science, business or other related discipline is preferred
• Ability to communicate fluently in English.
• Prior experience in outside medical sales or relevant clinical procedural experience preferred.
• Medical/clinical experience or knowledge of relevant clinical procedures preferred.
• Experience in providing training preferred.
• Knowledge of Microsoft software, e.g. Word, Excel, PowerPoint required.
• Knowledge both of Cook and competitive products preferred.
• Knowledge of the product range of the Division/Specialty and understanding of the associated medical discipline preferred.
• Ability to travel domestically and weekends as needed up to 75%.

The Quality Assurance Specialist is responsible to:
- Maintain and ensure effectiveness of the Quality Management System in Singapore,
- Perform product complaints handling for Singapore,
- Perform Adverse Events reporting to local regulatory authorities of Singapore,
- Perform Field Safety Corrective Actions and reporting for Singapore.

Responsibilities:

• Quality Assurance for all aspects of the Quality Management System (QMS) of Singapore Distribution Centre (DC), including maintenance, continued compliance, and certification.
• Ensure quality and regulatory compliance to relevant applicable standards such as GDPMDS (Singapore)

• Be responsible for operational quality matters including product hold in Singapore.

• Act as the Complaints Handling unit for Singapore.
• Conduct training of staff in QMS to ensure relevant staff are trained to the latest revision of procedures.

• To perform assessment and adverse event reporting to local authorities of Singapore.
• Execute Field Safety Corrective Actions (FSCA) in Singapore, including reporting to local authorities.

• Manage outsourced activities to ensure vendors meet the Cook Medical's quality standards.

• Coordinate or investigate CAPA to ensure nonconformances are addressed effectively.

• Schedule and perform internal audits. Host or support external audits.

• Perform trending and produce metrics for DC performance, measuring against key performance indicators.

• Maintain up-to-date knowledge and compliance with Global policies and procedures and to implement locally.

• Participate in global projects and meetings if applicable.

• Act as the local contact person for Data Protection facilitation.

• Perform other tasks assigned by Manager.

• Have a sound understanding of, and comply with, the COOK Code of Conduct and Company Compliance requirements.

Requirements:

• At least 3 years working experience as quality assurance in the medical device field.

• Degree in Science, Engineering or other related discipline.
• Experience in adverse event assessment and reporting for Singapore.
• Experience in Field Safety Corrective Action execution and reporting for Singapore.
• Experience in multinational medical device company preferred.

• Excellent communication and interpersonal skills, able to work with people from different levels internally and externally.
• Excellent time management and organizational skills. Able to perform duties with limited supervision and meet deadline.

• Fluent in English (both spoken and written).
• Skilled in document management.
• High level of computer skills including Microsoft Office.
• Multi-tasks and able to prioritize the job tasks, depending on the urgency.
• Positive attitude, be good team player and attend to details.