Total 2 management trainee job vacancies in Singapore

Roles and Responsibilities:

- Ensure consistent service levels applicable to the SLA

- Ensure that service level agreement are met

- Maintain high level as of service standards consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.

- Arrange travel services to clients not limited to air tickets issuance, arrange visa, and other specific travel requirements.

- Communicate corporate deals and offered best airfares option or alternative route of travel

- Planning and creation of client itineraries, ensure itineraries and air tickets are issued timely and accurately.

- Ensure all client’s company profile and travellers data are kept updated regularly

- Responsible for accurate data entered into GDS and mid office system for accurate for both financial and clients’ data reporting

- Process refunds and/or invoices in a timely manner

- To understand client’s travel policy and advise business travellers when necessary.

- Attend relevant internal training sessions as identified, run externally and internally to keep your technical and professional knowledge current

- Maintain a positive attitude towards fellow colleagues, managers and clients at all time

- Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company

- Other duties and responsibilities assigned by Operations Team Manager

Key Responsibilities:

• Cost and prepare tender documents – including suggestions for destinations and inclusions.

• Manage group bookings and allotments.

• Liaise / negotiate with suppliers.

• Ensure all details of arrangements are confirmed – including transportation, accommodation, conferencing, dinners, tours, team-building and other events requirements.

• Manage financials.

• Collate and distribute registration information.

• Attend client meetings, information evenings, events as required.

• Prepare visa, health, insurance and other travel advice for clients.

• Process client requests accurately, in accordance with system and office procedures.

• Offer professional advice and suggestions to ensure customer’s expectations are met and exceeded.

• Make all reservations in accordance with the client company travel policy, ensuring that their guidelines are not breached.

• Respond to all telephone requests, email requests within CTM’s guaranteed turnaround times.

• Utilise the full facilities offered by CRS/GDS – Sabre and email, e.g. diary, queuing system, hotel reservations system, profiles (keep all traveller’s profiles up to date), office messaging system etc.

• Utilise e-ticketing for domestic and international air tickets whenever possible. Ensure details/itinerary are provided to the client.

• Ensure tickets, itineraries and documentation are always correct and delivered to the customer on time.

• Process refunds in a timely manner.

• Process invoices for charge backs on same day as being received.

• Enter custom fields in air costings for effective/accurate client reporting.

• Attend product training seminars when necessary to keep fully informed.

• Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company.

• Attend weekly staff meeting.

• Participate as a team member and contribute to the wellbeing of our company

• Handle CTM and partner online platform

• Working closely with colleagues from other departments and offics

• General administration tasks, as assigned by the manager

Skills and Experience:

• Minimum 3 years’ experience working in MICE or travel & tourism company

• Must have experience with Sabre

• Advanced computer skills for Word, Excel and PowerPoint and events software “EventsAIR”

• Wide destination knowledge

• Exceptional attention to details and good time management skills

• Professional communications both written and verbal

• Proven success in managing logistics and budgets

• High level negotiator when seeking best arrangements for your clients

• Ability to speak and present in public

• High level customer service skills

· Able to work independently as well as part of a team

· Able to work under pressure, meet tight deadlines and work flexible hours during peak season

· A “Can Do” attitude and positive thinking that includes creative thinking is an asset