Roles and Responsibilities:
- Ensure consistent service levels applicable to the SLA
- Ensure that service level agreement are met
- Maintain high level as of service standards consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.
- Arrange travel services to clients not limited to air tickets issuance, arrange visa, and other specific travel requirements.
- Communicate corporate deals and offered best airfares option or alternative route of travel
- Planning and creation of client itineraries, ensure itineraries and air tickets are issued timely and accurately.
- Ensure all client’s company profile and travellers data are kept updated regularly
- Responsible for accurate data entered into GDS and mid office system for accurate for both financial and clients’ data reporting
- Process refunds and/or invoices in a timely manner
- To understand client’s travel policy and advise business travellers when necessary.
- Attend relevant internal training sessions as identified, run externally and internally to keep your technical and professional knowledge current
- Maintain a positive attitude towards fellow colleagues, managers and clients at all time
- Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company
- Other duties and responsibilities assigned by Operations Team Manager
