The Client Service Analyst will assist Client Management Team in addressing day-to-day operational aspect of the client service function.
Duties and Responsibilities:
● Provides day to day support of clients’ activities including invoicing and accounts receivables related duties
● Maintains & completes the onboarding process with new clients
● Maintains and updates customer databases, including customer particulars changes and any exceptional requirements
● Creates reports regarding current status of customer account as requested
● Provides relationship management by conducting regular client reviews
● Active communication with important key stakeholders – Sales Team & Development Team
● Maintains and understand key processes and control requirement for all Cynopsis Solutions Product
● Provides Business Continuity Planning and support
● Understands the lifecycle of a product defined by Cynopsis Solutions
● Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction
● Keep abreast on Cynopsis development and advise customers accordingly
● Ensure all customers’ request and actions are followed up diligently and on time
● Provides quality service and customer satisfaction in all aspects of work
● Performs other related duties as assigned
Pre-Requisites:
● Diploma / Degree in any field
● Fresh Graduates are welcome to apply
● Excellent communication & interpersonal skills
● IT skills/programming knowledge is a plus
● Positive Attitude
● A Go-Getter person
● Strong ability to connect with people and teamwork
