Total 3 Fresh/Entry Level command center analyst job vacancies in Singapore

Work Hours:

- Monday - Friday (Morning Shift: 8AM - 5PM / Afternoon Shift: 1PM - 10PM)

What we are looking for:
- Basic Knowledge In IT Or Email Outlook,
- Basic Knowledge In ITIL
- Duties are mainly dispatching incident tickets via remedy and allocate these incidents to team mates for issue resolution
-Email Monitoring of IT Issues and assigning emails to respective team members for resolution.
- Job Level: Fresh Graduates/Junior 1-3 years

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

Job Opening Details:

- 6 months contract

- UAT for front-end system for corporate users

- Work location in EAST Area (Changi, Tampines)

- Immediate availability required

- Candidates without relevant experience are welcomed to apply

Responsibilities

· Work closely with UAT Team Lead to ensure requirements and scope are clearly understood.
· Conduct UAT testing for business deliverables including new markets or products, application decommissions, operational improvements, and industry-driven regulatory changes.
· Assist Test Lead to track UAT issues, and publish daily EOD test status.
· Perform end to end testing with full understanding of the Business Requirements and Functional Specs.
· Communicate to UAT Team Lead on open issues and defects, run book execution progress, and risks.
· Ensure UAT artifacts and sign-offs are saved as the UAT audit trail.
· Able to understand business requirements/functional requirements and translate them into test cases.
· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution
· Able to collaborate with business and technology team to Ensure effective end to end testing.

Requirements

· At least 1+ years of experience in performing UAT testing or Business Analyst
· Strong communication skills both written and verbal
· Strong analytical skill
· Attention to details
· Has knowledge in at least on one of the following:
- Electronic Banking (e.g. internet banking),
- Channels Banking (e.g. File transfer service, SWIFTnet, SWIFT)
- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)
- Liquidity (e.g. Sweeping and Pooling)
- Statements (e.g. MT940, Camt)
- APIs

Job Opening Details:

- 6 months contract

- UAT for front-end system for corporate users

- Work location in EAST Area (Changi, Tampines)

- Candidates without relevant experience are welcomed to apply

Responsibilities

· Work closely with UAT Team Lead to ensure requirements and scope are clearly understood.
· Conduct UAT testing for business deliverables including new markets or products, application decommissions, operational improvements, and industry-driven regulatory changes.
· Assist Test Lead to track UAT issues, and publish daily EOD test status.
· Perform end to end testing with full understanding of the Business Requirements and Functional Specs.
· Communicate to UAT Team Lead on open issues and defects, run book execution progress, and risks.
· Ensure UAT artifacts and sign-offs are saved as the UAT audit trail.
· Able to understand business requirements/functional requirements and translate them into test cases.
· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution
· Able to collaborate with business and technology team to Ensure effective end to end testing.

Requirements

· At least 1+ years of experience in performing UAT testing or Business Analyst
· Strong communication skills both written and verbal
· Strong analytical skill
· Attention to details
· Has knowledge in at least on one of the following:
- Electronic Banking (e.g. internet banking),
- Channels Banking (e.g. File transfer service, SWIFTnet, SWIFT)
- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)
- Liquidity (e.g. Sweeping and Pooling)
- Statements (e.g. MT940, Camt)
- APIs