Total 12 quality assurance job vacancies in Singapore

You will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

• To extract the leads and send it to GCA Team daily.
• Surveys received will be via P-Web, SMS,IVR etc.
• After GCA download daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the NPS champion to follow up with the customers and to close any loops.
• To work as the main custodian managing NPS while overseeing the NPS functions for our Mass market customers who are managed by our stakeholders.
• Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.
• To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.
• Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

The Bank's function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

· Carry out Operations General Control testing in accordance with Assurance methodology and evaluate the adequacy and effectiveness of internal controls relating to risk within those function areas which include treasury products processing and custody operations.

· Adopt a range of sources and methods to obtain knowledge and apply judgment based on sound business knowledge of day-to-day assurance review work; this includes identifying and assessing key risks and designing testing to assess the design and operating effectiveness of the key controls in place to mitigate risk.

· Collaborate with subject matter experts (SME) and other teams in integrated assurance reviews and actively contribute to the delivery of team plans in support of the functional and business strategies under limited supervision.

· To support in Data Analytics use case testing and validations, to augment traditional control testing approach.

Job Descriptions

· Minimum 2 to 3 years of working experience in banks, audit, operations or risk management.

· Experience in usage of data analytics for audit or assurance work will be a strong plus.

· Possess a strong analytical and problem solving skills; think objectively and 'think outside the box' when analyzing issues.

· Excellent communication skills (verbal, written and presentation) to deliver timely assurance reports to senior management and stakeholders.

· Able to learn fast , multitask and cope with changes in a fast-paced environment

· Self-motivated and driven, able to work independently.

Responsibilities (Manual Testing):

· Perform User Acceptance Testing (UAT), writing test cases, reporting defects and updating results.

· Able to understand business requirements/functional requirements and translate them into test cases.

· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution.

· Able to collaborate with business and technology team to ensure effective end to end testing.

· Experience in performing UAT testing or Business Analyst is preferred.

· Strong communication skills both written and verbal.

· Strong analytical skills.

· Attention to details.

· Knowledge or have experience on Test Cases Automation will be an added advantage

· Certified Tosca Test Design Specialist or Automation Specialist will be an added advantage

· Experience in writing testing SOP or setup/manual guide.

· Experience in System Testing

- SOP Writing (Work with Business users to come out with a deck for end users to follow a step by step activity to be done for some of the functions that are implemented)

- Set Up Production User Manual Guide (Production users are able to use the guide based on testing in UAT environment and help them in doing the same in production environment)

Knowledge in at least on one of the following would be advantageous:

- Electronic Banking (e.g. internet banking)

- Channels Banking (e.g. File transfer service, SWIFTnet)

- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)

- Liquidity (e.g. Sweeping and Pooling)

- Statements (e.g. MT940, Camt)

- CASH MANAGEMENT, CORPORATE TRANSACTIONS

- APIs

Responsibilities

Able to understand business requirements/functional requirements and translate them into test cases.

Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution

Able to collaborate with business and technology team to Ensure effective end to end testing.

At least 1+ years of experience in performing UAT testing or Business Analyst

Strong communication skills both written and verbal

Strong analytical skill

Attention to details

· Perform User Acceptance Testing (UAT), writing test cases, reporting defects and updating results.

· Able to understand business requirements/functional requirements and translate them into test cases.

· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution.

· Able to collaborate with business and technology team to ensure effective end to end testing.

· Experience in performing UAT testing or Business Analyst is preferred.

Has knowledge in at least on one of the following;

Electronic Banking (e.g. internet banking),

Channels Banking (e.g. File transfer service, SWIFTnet)

Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)

Liquidity (e.g. Sweeping and Pooling)

Statements (e.g. MT940, Camt)

APIs

Requirements

· Knowledge in at least on one of the following would be advantageous:

- Electronic Banking (e.g. internet banking)

- Channels Banking (e.g. File transfer service, SWIFTnet)

- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)

- Liquidity (e.g. Sweeping and Pooling)

- Statements (e.g. MT940, Camt)

- APIs

· Knowledge or have experience on Test Cases Automation will be an added advantage

· Certified Tosca Test Design Specialist or Automation Specialist will be an added advantage

· Experience in writing testing SOP or setup/manual guide.

· Experience in System Testing

Good to have:

1. SOP: Work with Business users to come out with a deck for end users to follow a step by step activity to be done for some of the functions that are implemented

2. Set Up User Manual Guide: Production users are able to use the guide based on testing in UAT environment and help them in doing the same in production environment

Job Objectives

Be Part of Process Assurance Team (PAT) supporting bank’s Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process

The team acts as a quality gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

The successful candidate will be working with Project and Technical Delivery managers to ensure high quality of
deliverables.

Key Responsibilities

• Establish controls and compliance checks on System development methology processes
• Design, formulate and enforce governance & compliance process improvement.
• Conduct quality gate review for SDM major milestones (analysis, design, build, test and deployment)
• Perform walkthroughs and interviews with project and application delivery managers to drive process adherence
• Report findings and provide consulting support in ensuring compliances with procedures
• Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management
reporting & other centrally driven project initiatives as needed

Key Requirements

• Degree in computer science/engineering or related disciplines
• At least 6 to 9 years of relevant experience in IT process compliance audit or Project Management
• Excellent written and verbal communication, interpersonal, organization and analytical skills a MUST
• Strong working experience with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project and SharePoint
• Prior experience in IT risk management and security will be added advantage

Must have skills:

- SOP (includes such as to work with business users to come out with a deck for end users to follow a step by step activity to be done for some of the functions that are implemented)

- Set Up of Manual Guide (whereby production users are able to use the guide we have tested in UAT environment and help them in doing the same in production environment)

Responsibilities

Able to understand business requirements/functional requirements and translate them into test cases.

Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution

Able to collaborate with business and technology team to Ensure effective end to end testing.

At least 1+ years of experience in performing UAT testing or Business Analyst

Strong communication skills both written and verbal

Strong analytical skill

Attention to details

· Perform User Acceptance Testing (UAT), writing test cases, reporting defects and updating results.

· Able to understand business requirements/functional requirements and translate them into test cases.

· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution.

· Able to collaborate with business and technology team to ensure effective end to end testing.

· Experience in performing UAT testing or Business Analyst is preferred.

Has knowledge in at least on one of the following;

Electronic Banking (e.g. internet banking),

Channels Banking (e.g. File transfer service, SWIFTnet)

Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)

Liquidity (e.g. Sweeping and Pooling)

Statements (e.g. MT940, Camt)

APIs

Requirements

· Knowledge in at least on one of the following would be advantageous:

- Electronic Banking (e.g. internet banking)

- Channels Banking (e.g. File transfer service, SWIFTnet)

- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)

- Liquidity (e.g. Sweeping and Pooling)

- Statements (e.g. MT940, Camt)

- APIs

· Knowledge or have experience on Test Cases Automation will be an added advantage

· Certified Tosca Test Design Specialist or Automation Specialist will be an added advantage

· Experience in writing testing SOP or setup/manual guide.

· Experience in System Testing

Responsibilities

· Work closely with UAT Team Lead to ensure requirements and scope are clearly understood.
· Conduct UAT testing for business deliverables including new markets or products, application decommissions, operational improvements, and industry-driven regulatory changes.
· Assist Test Lead to track UAT issues, and publish daily EOD test status.
· Perform end to end testing with full understanding of the Business Requirements and Functional Specs.
· Communicate to UAT Team Lead on open issues and defects, run book execution progress, and risks.
· Ensure UAT artifacts and sign-offs are saved as the UAT audit trail.
· Learn and master TOSCA tool which is a software testing tool used to design test cases and automate end to end testing
· Able to understand business requirements/functional requirements and translate them into test cases.
· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution
· Able to collaborate with business and technology team to Ensure effective end to end testing.

Requirements

· At least 1+ years of experience in performing UAT testing or Business Analyst
· Strong communication skills both written and verbal
· Strong analytical skill
· Attention to details
· Has knowledge in at least on one of the following:
- Electronic Banking (e.g. internet banking),
- Channels Banking (e.g. File transfer service, SWIFTnet, SWIFT)
- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)
- Liquidity (e.g. Sweeping and Pooling)
- Statements (e.g. MT940, Camt)
- APIs
- Knowledge or have experience on Test Cases Automation will be an added advantage
- Certified Tosca Test Design Specialist or Automation Specialist will be an added advantage

Job Description
As a member of Private Bank Business Risk & Control Management (BRCM) team, you will play
an important role in exercising risk oversight over front office activities through quality assurance
checks.
Specifically, this role will focus on conducting quality assurance through regular/thematic testing
and ongoing post transaction reviews. You may be required to drive risk and control initiatives
across Private Bank to implement new regulatory requirements or controls enhancement.

This role entails:
▪ Post trade surveillance (tape listening, email surveillance) for client accounts.
▪ Develop subject matter expertise on investment products and related regulatory
requirements and Front office controls (e.g. Investment Suitability / Anti-Fraud).
▪ Identify root causes and propose corrective actions to regularise process related exceptions.
▪ Interact with Front Office staff to provide testing results, analyse disputes and conduct
reassessments whenever necessary.
▪ Participates in discussions with business and risk partners on risk/process issues (e.g.
Compliance, COO functions, Internal/External Audit).
▪ Recommends and implements enhancements to improve effectiveness and efficiency of
Controls Framework and related processes.
▪ Provide sound and pragmatic risk advisory to Front Office and support function for
initiatives/activities and project

Requirements
▪ Minimum 2 – 3 years experience in a Quality Assurance (QA) / controls testing or
surveillance function.
▪ Good knowledge of front office processes and internal controls within a private bank set-up
▪ Team player, partnering with other colleagues to achieve a common goal
▪ Proven ability to balance business needs and controls requirements
▪ Independent, able to work under pressure and deliver testing results
▪ Effective communication and analytical skills; and has demonstrated the ability to work
effectively with all levels within the organization
▪ Knowledge of Excel VBA is an advantage

Mandatory:

- TOSCA Not Mandatory, but will get chance to learn

- General Ledger Experience Required

- Data Analaysis Prefrred

Responsibilities
· Understand Business Requirements and Functional Specs documents
· Learn and master TOSCA tool which is a software testing tool used to design test cases and automate end to end testing
· Understand Test Case Design developed in TOSCA for the technology change
· Drive testing delivery as per the test strategy and test plan
· Create instances in TOSCA for multiple test data combinations
· Perform Exploratory Test Case execution
· Perform Test Case automation in TOSCA for identified modules
· Report defects in tracking system and follow-through on defect resolution
· Conduct training to impacted operations and/ or business users
· Provide post-implementation support to operations users
Requirements
· Bachelor’s degree/ Diploma holder
· Operations experience is advantageous (Trade Finance)
· Proficient computer skills
· Strong analytical skills
· Good communication and interpersonal skills
· Able to work independently and in a team

Mandatory:

- at least 3 years experience

- Set Up of Manual Guide (Guide for production users to use the guide for testing in production environment)

- SOP (working with busniess users to draft out a deck for end users of a step by step instructions for new fucntions)

Responsibilities
· Perform User Acceptance Testing (UAT), writing test cases, reporting defects and updating results.
· Able to understand business requirements/functional requirements and translate them into test cases.
· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution.
· Able to collaborate with business and technology team to ensure effective end to end testing.
· Experience in performing UAT testing or Business Analyst is preferred.
· Strong communication skills both written and verbal.
· Strong analytical skills.
· Attention to details.
· Knowledge in at least on one of the following would be advantageous:
- Electronic Banking (e.g. internet banking)
- Channels Banking (e.g. File transfer service, SWIFTnet)
- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)
- Liquidity (e.g. Sweeping and Pooling)
- Statements (e.g. MT940, Camt)
- APIs
· Knowledge or have experience on Test Cases Automation will be an added advantage
· Certified Tosca Test Design Specialist or Automation Specialist will be an added advantage
· Experience in writing testing SOP or setup/manual guide.
· Experience in System Testing

We are looking for automation testers with minimum 3 years of experience in Selenium, Appium, TOSCA,

Responsibilities:
Develop, maintain and execute automated test cases in Selenium, Appium, TOSCA.
Provide guidance, training and mentoring to implement automation testing across the team.
Contribute to the development and maintenance of automation testing frameworks and test plans.
Identify, analyze and report defects in JIRA.
Stay up-to-date with the latest testing tools and technologies.



Qualifications:
Minimum 3 years of experience in automation scripting using tools such as Selenium, Appium (iOS and Android platforms).
Proven experience in creating and implementing test automation frameworks on cross browsers and cross device testing.
Experience in TOSCA and Banking domain are added advantage.
Strong understanding of Software Test Life Cycle (STLC) and data-driven testing in principle and in practice.
Excellent organization, communication and interpersonal skills.

Job Description
As a member of Private Bank Business Risk & Control Management (BRCM) team, you will play
an important role in exercising risk oversight over front office activities through quality assurance
checks.
Specifically, this role will focus on conducting quality assurance through regular/thematic testing
and ongoing post transaction reviews. You may be required to drive risk and control initiatives
across Private Bank to implement new regulatory requirements or controls enhancement.

This role entails:
▪ Post trade surveillance (tape listening, email surveillance) for client accounts.
▪ Develop subject matter expertise on investment products and related regulatory
requirements and Front office controls (e.g. Investment Suitability / Anti-Fraud).
▪ Identify root causes and propose corrective actions to regularise process related exceptions.
▪ Interact with Front Office staff to provide testing results, analyse disputes and conduct
reassessments whenever necessary.
▪ Participates in discussions with business and risk partners on risk/process issues (e.g.
Compliance, COO functions, Internal/External Audit).
▪ Recommends and implements enhancements to improve effectiveness and efficiency of
Controls Framework and related processes.
▪ Provide sound and pragmatic risk advisory to Front Office and support function for
initiatives/activities and project

Requirements
▪ Minimum 2 – 3 years experience in a Quality Assurance (QA) / controls testing or
surveillance function.
▪ Good knowledge of front office processes and internal controls within a private bank set-up
▪ Team player, partnering with other colleagues to achieve a common goal
▪ Proven ability to balance business needs and controls requirements
▪ Independent, able to work under pressure and deliver testing results
▪ Effective communication and analytical skills; and has demonstrated the ability to work
effectively with all levels within the organization
▪ Knowledge of Excel VBA is an advantage