Total 2 tech support job vacancies in Singapore

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

**6 months contract (on-site)

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Summary:

The Managed Service Technician provides technical support (level 1 troubleshooting) and expertise for clients, ensuring their IT systems are running efficiently. They handle incidents, perform regular maintenance, and support the deployment of new solutions, ensuring compliance with service level agreements.

Responsibilities

Technical Support (level 1 troubleshooting)

• Diagnose and resolve hardware and network issues for clients.
• Provide on-site support as needed.
• Respond to tickets and inquiries within agreed timelines.

System Maintenance:

· Monitor and maintain client systems, networks, and servers.

· Perform regular updates, backups, and preventive maintenance tasks.

· Ensure all systems are patched and protected against vulnerabilities.

Installation and Configuration:

• Install and configure hardware and networking equipment.
• Deploy new systems and applications based on client requirements.
• Document configuration changes and create support materials.

Client Management:

• Communicate effectively with clients to understand and address their IT needs.
• Provide guidance and recommendations for improving IT operations.
• Maintain strong relationships and ensure client satisfaction.

Incident Management:

• Escalate complex issues to higher-level technicians or engineers.
• Document incidents and resolutions in ticketing systems.
• Analyze recurring problems and suggest long-term solutions.

Qualifications

Experience:

• 1+ years in IT support, network administration, or a related role.
• Open to fresh graduates with at least a Diploma in Engineering or any IT hardware related certification

Technical Skills:

• Knowledge of networking protocols, firewalls, and routers.
• Experience with IT hardware
• Experience with audio visual technology would be advantageous

Soft Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and collaboratively.

Work Environment:

• On-site and office work depending on client needs.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.