Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.
As a Guest Services Agent for our Heavenly Spa, you will be tasked to:
Schedule services for individuals and large groups using spa reservation software system. Call and/or email guests to confirm scheduled appointments. Provide answers about available spa services. Update the reservations/cancellations list throughout the day, inform team of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa services in accordance to The Westin Brand Standards. Be well versed in local standard operating procedures (LSOPs) of our Heavenly Spa. Obtain mode of payment and obtain change required for expected business level, and keep cash secure at all times. Process guest payments for spa services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
