Total 59 job vacancies by Delivery Hero

This role should be filled by a highly driven, passionate and knowledgeable Operations Performance Analyst. Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role! 

Responsibilities:

• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
• Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
• Work with both internal and external partners to optimize overall operation through process development
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
• Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
• Presenting analytical findings to senior stakeholders
• Be the point of contact between operations and BI to organise and streamline requests
• Applying your expertise to design and implement new metrics across the business
• Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

Responsibilities:

• Assist in partner related activities such as managing the communication strategy with partners, onboarding and troubleshooting
• Propose and execute plans to identify and onboard new Affiliate Marketing Partners
• Manage internal stakeholders and SOPs to ensure smooth running of the Affiliate Marketing Partnership Channel
• Assist in data-related topics
• Other ad-hoc task supporting the growth of the channel

As the Product Design Lead/Manager, you will spearhead the designers that are driving Customer Retention through compelling design strategies. Your leadership will bridge UX, product management and engineering, ensuring seamless collaboration and communication with key stakeholders. Your role is pivotal in harmonizing design processes and language across the Product organization, while also contributing to project-specific needs and novel concepts.

What's on the menu:

• Leadership & Development: Leading by example and not being afraid to get hands-on. Nurturing, mentoring, and empowering a lean team of product designers to excel in their craft and career.
• User Advocacy: Championing user needs, integrating user-centric approaches across design and development phases, thereby enhancing product relevance and user satisfaction.
• Data-Informed Design: Utilising data analysis and user feedback to refine concepts, ensuring our designs meet and exceed user expectations.
• Design Excellence: Elevating our global design standards by expanding our toolkit and pattern library, rooted in user and product insights.
• Process Innovation: Optimising and refining design processes within an agile framework, adapting to the dynamic needs of the business.
• Collaboration & Influence: Forging strong relationships with peers across design, product, and engineering, contributing to a culture of innovation and excellence.

We are looking for a Enterprise Technology Services Intern (APAC) to join our growing team in IT Service Delivery based in our shared service centre in Singapore! 

Responsibilities: 

• Investigate, diagnose, resolve and document computer software and hardware issues raised by end users via the company ticketing system.
• Communicate with end users via face-to-face / emails / chat programs to resolve their IT issues.
• Install and configure company hardware (Windows & macOS) and platforms / software.
• Meet or outperform SLAs and CSAT scores and metrics.
• Troubleshoot basic network configurations, printers, door access and CCTV.
• Plan and undertake scheduled maintenance upgrades.
• Manage company’s IT asset
• Execute On- and Offboarding of end users across multiple systems and platforms.
• Provide onsite and remote IT support for international users.

Responsibilities:

• Coordinating and supporting regular reporting and channel performance analysis 
• Support in launching and optimizing high-impact evergreen and integrated campaigns regional Display & Video campaigns across APAC
• Coordinates with external and internal stakeholders on all marketing materials. Assists in the management and dissemination of assets
• Analyzing the results and effectiveness of campaigns to identify insights that can improve future campaign performance 
• Supporting the team in other administrative tasks

We’re looking for a highly driven and motivated Marketing Intern - Brand Media & Procurement (APAC) to join our growing regional team based in Singapore, foodpanda’s Asia HQ. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you!

The successful candidate will work with the regional Brand Media Team to support multiple channels with a big spectrum of responsibilities related to Marketing Ops that will directly impact strategies and campaigns for the foodpanda brand across the region. 

If you’re passionate about Marketing Ops, sourcing, planning and connecting data dots,  we’re keen to have you join our team! Bonus points if you’re also good with graphics and can put together design briefs for exciting and engaging campaigns.

Responsibilities:

• Be part of the Regional Marketing Team to support 11 countries across APAC to meet business and growth KPIs
• Get a well rounded knowledge and understanding of multiple channels: Trade Marketing, Merchandise and Rider Marketing
• Work with key business stakeholders in both APAC & country teams to understand how channels are activated in each market, supporting in the complex process of regional planning and sourcing end to end
• Work on building hygiene processes, performance review templates, quarterly country sharing decks and adhoc / recurring tasks 
• Assist the team with preparation of materials for business updates on performance for APAC region including the implementation of best practices
• Be a steward of good data practices - robust documentation, versioning, playbooking, processes, and knowledge sharing

We are seeking a QA Engineer I to join the Transactions Product Line on the journey to deliver exceptional experience to millions of end-users. You will be based in Singapore, working collaboratively with the wider projects department to test real-life problems.

If you're a creative problem solver who is passionate about test automation, eager to deliver solutions and hungry for a new adventure, an international workplace is waiting for you in the heart of Singapore!

Responsibilities:

• Support the team in building a cohesive and quality solution by conducting thorough testing and automation (functional testing, regression testing, integration testing).
• Aims to write test-cases with easy testability, readability, future automation, edge cases, errors & negative scenarios in mind, and proficient in test-cases management.
• Prioritize, estimate & plan testing activities while contributing to the increase in test automation coverages.
• Support the team with TA best practices, environment setups including test-data preparations.
• Assure QA policy & procedures are followed before critical app releases.
• Constantly automate regressions and repeated executions.
• Work closely with peers & stakeholders on improvements & coordination for issues’ troubleshooting.
• Write clear documentation for existing projects or proposals as well as willingness to conduct sessions when needed.

We are seeking a Senior Product Manager (Rewards) to be responsible for crafting comprehensive user experiences centered around points and rewards to enhance customer retention. Your scope will encompass ownership of diverse retention tools, including partner points, sponsored rewards and deals, vendor rewards, and a centralised points wallet. You will be collaborating closely with marketing, engineering, design, and data teams, you will formulate and implement a product strategy aimed at rewarding users, fostering loyalty through sustained value for those who regularly engage with the platform.

What's on the menu:

• Setting the vision, product strategy and roadmap to drive growth and business impact.
• Defining metrics to measure the health and success of your products and initiatives.
• Running experiments to support your product decisions with data. 
• Identifying and executing on opportunities to optimise acquisition funnel and improving user onboarding.  
• Understanding user needs and building delightful user experiences in collaboration with the design team.
• Aligning with business stakeholders and other product teams to drive meaningful outcomes and ensuring cohesive user experience.
• Leading product execution and helping your squad members thrive. 
• Working closely with the engineering teams across products to build scalable and robust solutions. 
• Keeping apprised of innovations and trends in the industry as well as emerging technologies, and inspire teams to stay ahead of the curve.

We are currently seeking a self-motivated and seasoned Contracts Specialist. The ideal candidate will play a crucial role in ensuring the smooth coordination and productivity of our operations. This position will be located in Singapore and will provide support to our regional legal team.

Responsibilities:

• Draft, review, negotiate and advise on basic legal agreements, such as NDAs.
• Maintain paper and electronic filing drives/systems for records and correspondence
• Manage, file, keep record of board resolutions, contracts and legal documents.
• Update contract templates as necessary
• Maintain clear and easily accessible records of contracts and trigger contracts discussion with stakeholders before expiry or when necessary
• Provide full legal and company secretarial and administrative support to the team including the compilation of internal legal matters and updates
• Oversee and administer the contract execution process within the company. Assist with beginning to end process for contracts (sometimes includes assisting with approvals or signatures/electronic or wet signatures)
• Handle errands, scheduling meetings etc.
• To liaise with other departments and external parties where necessary
• Other related tasks assigned from time to time.