Job Description
1. Overview of the Company’s IT Infrastructure:
- Team Size: The IT in-charge will support a team of approximately 30–40 employees.
- Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
- SharePoint Server: For file storage, collaboration, and VPN access.
- Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
- Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
- Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
- While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.
2. Day-to-Day Responsibilities:
- Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
- Manage SharePoint server access, monitor usage, and ensure data backups.
- Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
- Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
- Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
- Renew and update SSL/TLS certificates and ensure timely domain renewals.
- Train staff on using Microsoft Teams and other core Microsoft services as needed.
3. Support and Troubleshooting Expectations:
- Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
- Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.
4. Key Tools and Technologies:
- Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
- Oversee Adobe Accounts to ensure user access and compliance with license agreements.
- Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
- Use domain registrar tools for DNS management, subdomains, and SSL configurations.
5. Security and Compliance:
- Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
- Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
- Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
- Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.
6. Team Training Responsibilities:
- Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
- Develop simple user guides for frequently used processes in Microsoft tools.
7. Performance Metrics:
- Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
- Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
- Maintain high uptime and accessibility for SharePoint server services.
- Ensure all IT equipment is inventoried, tracked, and issued effectively.
- Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.
8. Expected Collaboration:
- Coordinate with department heads for user account requirements, IT equipment requests, and related support.
- Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
- Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.
9. Onboarding and Initial Support:
- The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
- Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.
