Total 3 assistant manager job vacancies in D22 Jurong, Jurong Island, Tuas

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

WHO WE ARE

Digify is a cloud-based document security and data room software that empowers customers to control, protect and track important documents after sharing them. Trusted globally, Digify aids companies in safeguarding confidential information for fundraising, due diligence, and securing intellectual property while also protecting sensitive communications.

Digify is used in 138 countries today. We have more than 500,000 users worldwide.

THE ROLE

LOCATION: SINGAPORE OR WILLING TO RELOCATE

We're searching for 2 motivated Senior Product Managers based in Singapore or willing to relocate, to translating ideas into successful strategies and features, and oversee product development from conception to release. This includes collecting and prioritizing customer requirements, defining the product vision, and fostering close collaboration with engineering, sales, marketing, and support to ensure that we meet our revenue and customer satisfaction goals.

To succeed in this role, you must be a reliable problem-solver, and confident in your ability to assess ideas and determine their viability. If you are excited about shaping the future of our product and leading a team, we encourage you to apply for this opportunity.



WHAT YOU’LL BE DOING:

• Work with the CEO or Product Lead to define and align the product vision, strategy, and roadmap
• Collaborate with senior management to devise product plans and roadmaps
• Gather and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products
• Translate product strategy into actionable designs and requirements
• Peer-lead more junior product managers and coordinate cross-functional teams
• Produce and review product requirements documents (PRDs)
• Ensure that products and releases are launched accurately and on schedule
• Develop methods to monitor product use and measure its impact on end-users

WHAT YOU NEED TO HAVE:

• Minimum 3 years of relevant experience as a Product Manager or similar role in B2B SaaS.
• Strong communication and collaboration skills
• Experience in product lifecycle management
• Technical aptitude with a solid understanding of software development and web technologies
• Ability to understand and participate in technical discussions with the Engineering team, with familiarity with software terminology
• Familiarity with Agile methodology
• Strong organizational and peer-leadership abilities
• Excellent problem-solving and creative thinking skills
• A Bachelor's degree in Computer Science, Engineering, or a related field is strongly preferred

Learn more about Digify by visiting our website.

WHO WE ARE

Digify is a cloud-based document security and data room software that empowers customers to control, protect and track important documents after sharing them. Trusted globally, Digify aids companies in safeguarding confidential information for fundraising, due diligence, and securing intellectual property while also protecting sensitive communications.

Digify is used in 138 countries today. We have more than 450,000 users worldwide.

THE ROLE

LOCATION: SINGAPORE OR WILLING TO RELOCATE

We're searching for a motivated Lead or Senior Product Manager based in Singapore or willing to relocate, to take charge of our product planning, translating ideas into successful strategies and features, and oversee product development from conception to release. This includes collecting and prioritizing customer requirements, defining the product vision, and fostering close collaboration with engineering, sales, marketing, and support to ensure that we meet our revenue and customer satisfaction goals.

To succeed in this role, you must be a perceptive and creative leader, a reliable problem-solver, and confident in your ability to assess ideas and determine their viability. If you are excited about shaping the future of our product and leading a team, we encourage you to apply for this opportunity.



WHAT YOU’LL BE DOING:

• Define and align the product vision, strategy, and roadmap
• Develop and implement product strategies that align with our vision
• Collaborate with senior management to devise product plans and roadmaps
• Gather and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products
• Translate product strategy into actionable designs and requirements
• Lead product managers and coordinate cross-functional teams
• Produce and review product requirements documents (PRDs)
• Ensure that products and releases are launched accurately and on schedule
• Develop methods to monitor product use and measure its impact on end-users

WHAT YOU NEED TO HAVE:

• Minimum 5 years of relevant experience as a Product Manager or similar role in B2B SaaS, with a proven track record of leading product teams and developing successful product strategies.
• Strong communication and collaboration skills
• Experience in product lifecycle management
• Technical aptitude with a solid understanding of software development and web technologies
• Ability to understand and participate in technical discussions with the Engineering team, with familiarity with software terminology
• Familiarity with Agile methodology
• Strong organizational and leadership abilities
• Excellent problem-solving and creative thinking skills
• A Bachelor's degree in Computer Science, Engineering, or a related field is strongly preferred

Learn more about Digify by visiting our website.