Total 2 job vacancies by Digify

THE ROLE 

As our Marketing Lead, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will spearhead our global marketing efforts to expand Digify’s presence and engage key audiences. You’ll be responsible for developing and executing marketing strategies across product marketing, lead generation, content marketing, and social media. 

WHAT YOU’LL BE DOING 

• Develop and refine a global marketing strategy for Digify. 

• Lead and mentor a team of three marketers to execute the strategy effectively. 

• Establish and track marketing KPIs, ensuring objectives are met consistently. 

• Deeply understand the Digify product, its users, competitors, and market dynamics. 

• Create compelling product positioning and messaging that differentiates Digify. 

• Identify new opportunities to reach key markets and expand market share. 

• Manage lead acquisition funnels and nurture prospective customers. 

• Leverage data to inform evidence-based marketing decisions. 

• Develop and execute targeted campaigns to accelerate growth. 

• Regularly review and optimize marketing strategies for continuous improvement. 

• Plan and manage quarterly and annual marketing budgets, collaborating with finance and leadership for alignment. 

• Work cross-functionally with Sales and Customer Success to implement effective sales enablement resources. 

• Minimum 5 years of B2B marketing experience, with at least 3 years in a leadership role in the SaaS sector. 

• Near-native or native-level proficiency in English (spoken and written). 

• Proven success creating and executing growth-focused marketing strategies. 

• Strong understanding of lead generation, content marketing, and social media. 

• Experience managing a small marketing team, fostering professional development and performance management. 

• Demonstrated ability to position and grow SaaS products globally. 

• Strong analytical skills to interpret data and drive decision-making. 

• Excellent communication and stakeholder management skills. 

• Willingness to travel to Singapore on occasion if working remotely. 

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely.