TELECOMMUNICATIONS TECHNICIAN
1 week ago
Job Overview:
We are seeking a skilled Telecommunications Technician to support our mobile retail operations. The ideal candidate will install, mainta..
Job Overview:
We are seeking a skilled Telecommunications Technician to support our mobile retail operations. The ideal candidate will install, maintain, and troubleshoot telecommunications systems, including mobile devices, network hardware, and customer-facing technology. This role is essential to ensuring seamless connectivity and excellent customer service in our retail environment.
Key Responsibilities:
- System Installation: Set up and configure telecommunications equipment, including mobile devices, routers, modems, and other network hardware.
- Maintenance & Troubleshooting: Diagnose and resolve technical issues with telecommunications systems, ensuring minimal downtime.
- Customer Support: Assist retail staff and customers with technical inquiries and provide training on device or system functionality as needed.
- Upgrades & Repairs: Perform software updates, hardware replacements, and general maintenance to optimize system performance.
- Network Optimization: Ensure efficient operation of network connections, including Wi-Fi and LTE/5G, within the retail environment.
- Documentation: Maintain accurate records of installations, repairs, and maintenance schedules.
- Compliance: Adhere to company policies and industry regulations regarding telecommunications and data security.
Job Requirements:
- Education: Prefer if have Diploma or degree in Telecommunications, IT, or a related field.
- Experience: Proven experience in telecommunications or IT support roles (3-5 years preferred).
- Technical Skills:Strong understanding of mobile device operations, network configurations, and telecommunications systems.
Proficiency in troubleshooting and repairing hardware/software issues.
- Soft Skills:Excellent communication skills for customer and team interactions.
Problem-solving mindset and ability to work under pressure.
- Other Requirements:Ability to work flexible hours, including weekends, to support retail operations.
Physical ability to lift and install equipment if needed.
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