Key Responsibilities and Accountabilities:
- Perform credit checks in accordance with the company’s Credit process, accurately documenting outcomes in a timely manner.
- Resolve customer disputes effectively to ensure invoices are paid punctually and in full.
- Monitor and manage overdue accounts utilizing various automated systems and computer tools.
- Persuade customers to settle outstanding amounts, arranging repayment plans within authorized levels and considering individual financial circumstances; escalate when necessary.
- Maintain records of customer financial status and collection efforts accurately.
- Execute clerical tasks such as sorting correspondence, responding to inquiries, generating reports, and updating system data.
- Contact delinquent customers via mail or phone as per established protocols, specifying reasons for late payments and reviewing/agreeing on sales or service terms.
- Address customer queries regarding account issues, offering guidance on necessary actions and debt repayment strategies.
- Efficiently manage workload to meet performance metrics and service level agreements.
Qualifications:
- Previous experience in a similar credit control environment.
- Strong familiarity with Power BI preferred.
- Advanced proficiency in Excel.
- Ability to foster strong relationships with external clients and internal colleagues while meeting demanding deadlines.
- Exceptional verbal and written communication skills.
