Summary
Lead the development and execution of innovative strategies, processes, and solutions that drive operational excellence across the region and in market. This role is responsible for leveraging market insights, fostering a culture of innovation, and ensuring effective adoption of new technologies to enhance service delivery and improve customer & client satisfaction across DKSH Healthcare. The Director will collaborate across teams to prioritize resources, identify high-impact opportunities, and accelerate continuous improvement initiatives.
Role
Market Insights and Competitive Analysis:
· Continuously monitor market trends, customer needs, and competitor strategies to identify opportunities for innovation.
· Use data-driven insights to inform decision-making and influence the development of solutions that enhance competitive positioning.
Innovation and Solution Development:
· Lead cross-functional teams to ideate, design, and develop cutting-edge processes and services.
· Champion and build capability in CI methodologies and techniques, share best practice
· Lead and implement pilot programs and scalable solutions that improve operational efficiency and customer experience.
Prioritization and Resource Allocation:
· Drive the prioritization of continuous improvement initiatives based on business impact, ROI, and strategic alignment.
· Optimize resource allocation to ensure high-priority projects are delivered on time and within budget.
· Collaborate with senior leadership to secure necessary investments and resources for high-impact initiatives.
Technology Adoption and Implementation:
· Champion the adoption of emerging technologies that can enhance processes and service delivery.
· Oversee the integration and deployment of new tools and systems, ensuring successful implementation and user adoption.
Monitor and assess the impact of technology on business outcomes, driving further improvements where necessary.
Leadership Responsibilities:
- Act as a thought leader, inspiring innovation across the organization by sharing market trends, emerging technologies, and best practices.
- Build and mentor a high-performing team, fostering a culture of continuous learning and improvement.
- Lead organizational change management efforts, ensuring smooth transitions as new processes, systems, and tools are introduced.
- Collaborate closely with cross-functional teams including product development, customer service, and technology to drive seamless execution of strategic initiatives.
- Selection and appointment of respective direct reports and establishing KPls with regular assessment of all performance levels.
Requirements:
- Strategic Thinking: Ability to align continuous improvement efforts with broader business goals and market dynamics.
- Project Management: Proven track record of managing complex, cross-functional initiatives with competing priorities.
- Data Analysis: Strong analytical skills to drive insights from market data, customer feedback, and operational metrics.
- Problem-Solving: Ability to tackle complex challenges by developing innovative and practical solutions.
- Change Management: Skilled in leading large-scale transformation and ensuring stakeholder buy-in and adoption.
- Market and Competitive Analysis: Deep understanding of industry trends, customer needs, and competitive landscape.
- Innovation Management: Expertise in driving the development and implementation of new solutions, services, and technologies.
- Technology Integration: Familiarity with emerging technologies and their potential applications in improving operations and service delivery.
- Process Improvement Methodologies: Proficient in Lean, Six Sigma, or other continuous improvement frameworks.
