Total 28 job vacancies by Dnata Singapore Pte. Ltd.

Summary

As the heartbeat of any airport, the terminal serves as the primary point of interaction for travellers and a central hub for various airport activities. The role of a Terminal Manager is pivotal in maintaining the integrity and functionality of the terminal, directly impacting the overall passenger experience and the airport's reputation. The Terminal Manager orchestrates the numerous facets of terminal operations, all of which contribute to a safe, secure, and enjoyable experience for passengers. It requires a combination of leadership, operational acumen, and a commitment to safety and customer satisfaction.

Duties and Responsibilities

• Responsible for the day-to-day operations of the assigned terminal(s)
• Manage the full spectrum of Ramp & Baggage Services operations in your assigned terminal(s), including but not limited to check-in, departure and arrival handling, arrival services (lost & found), excess baggage & ticketing, and lounge(s)
• Manage a team of Duty Terminal Managers on shift duties, as well as the larger team of RBS staff in the assigned terminal(s)
• Serve as the point of escalation for the Duty Terminal Managers and other teams your assigned terminal(s) (must be contactable via the company-issued mobile phone 24x7)
• Manage airline accounts in the assigned terminal(s) — engage airline Station Managers and their representatives regularly and ensure that issues raised are addressed promptly
• Serve as the point of contact for airlines in the assigned terminal(s)
• Co-ordinate and attend regular/ad-hoc meetings of airlines in the assigned terminal(s), take meeting minutes and ensure prompt follow-up of all action items
• Work with CAAS and CAG where necessary pertaining to issues involving the airlines in your assigned terminal(s)
• Serve as the point of contact for Ramp & Baggage Services for all airline audits of assigned airlines, and be responsible for audit preparation and readiness
• Be responsible for the coordination and facilitation of airline system trials, terminal moves, system cutovers for airlines in your assigned terminal(s)
• Monitor the daily shift reports(including on weekends)sent by the Duty Terminal Managers under your charge and take ownership to resolve follow-up items
• Ensure that Duty Terminal Managers report all relevant incidents in dHub where necessary and keep Head of Ramp & Baggage Services informed
• Work with Resource Planning and Human Resources to ensure sufficient staffing levels at your assigned terminal(s) to deliver on Service Level Agreements (SLAs)
• Be responsible for planning and ensuring that all staff in your designated terminal(s) are current in all mandatory certifications required to perform their jobs.
• Be responsible for the development, appraisal and discipline of the teams within your designated terminal(s)
• Provide absence coverage for other Terminal Managers
• Any other dutiesassigned by the Head of Ramp & Baggage Services

Requirements

• Possess a degree or higher from a recognised institution, or demonstrable experience in lieu of a degree
• At least 5 years of experience managing operations at an airline or ground handling company
• While this role has regular hours, candidates must be able to perform shift duties where required to supervise operations in the assigned terminal(s)
• Willing to hold the company-issued mobile phone and respond to escalations on a 24x7 basis
• Willing to monitor the shift reports from Duty Terminal Managers 7 days a week
• Well-versed in the full spectrum of customer service operations (i.e. check-in, departure and arrival handling, excess baggage & ticketing, arrival services (lost & found), and lounges)
• Able to lead and motivate large teams to deliver operational excellence
• Must be comfortable working in a high-stress operational environment and be able to make sound decisions in crises
• Candidates with a proven track record in a similar role may be considered for the Senior Terminal Manager role

Summary

The Private Aviation Associate is responsible for overseeing daily private aviation operations, acting as the main point of contact for customers, and coordinating flight logistics. This includes supervising the customer service team, managing meet-and-greet and hospitality, handling pre- and post-flight paperwork, and monitoring flight progress.

Duties and Responsibilities

• Perform day-to-day private aviation support duties and serve as point of contact to customer
• Lead the coordination of flight handling such as flight support, slots, access passes, transport, etc
• Supervise the PAS team in customer meet-and-greet, including hospitality support and coordinating customer requests and exceed customer’s service expectations
• Administrative support for pre-flight and post-flight paperwork, preparing required airport/flight documents for flight crew
• Monitor progress of flights and ramp team as required
• Handle and resolve customer complaints and concerns in a calm and respectful manner
• Regularly update customers via email or text messages regarding status of flights
• Participate in the Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
• Coordinate customer audits and inspection
• Adhere to safety guidelines and maintain safe working conditions for yourself and others
• Communicate with managers and sales and other internal stakeholders to manage private aviation flights.
• Undergo comprehensive training in handling a variety of Ground Support Equipment (GSE), to ensure smooth and proficient ground operations
• Comply with all airport authority and security requirement
• Assist in various other administrative or operational duties as directed
• Ensuring staff are trained, training is current and records are kept

Requirements

• 4 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.
• Class 3 driving license
• Strong teamwork and communication skills
• Punctual and excellent customer service skills & attitude
• Leadership skills in supervising team

Summary

Maintenance Technician I/II is responsible for the servicing, inspection, repair and maintenance of

equipment, plant and facilities.

Duties and Responsibilities

▪ Coordinate servicing, inspection, repair and maintenance of equipment, plant, and facilities to ensure

minimum downtime

▪ Plan and organize Weekly and Daily Preventive Maintenance (PM) Program

▪ Responsible for the performance and discipline of the technicians on shift duty

▪ Coordinate minor and major repairs, replacement & overhaul of equipment, plant, and facilities at

component & system level, to ensure minimum disruption to operations

▪ Ensure quick response to trouble-shoot, rectify, and re-activate equipment, plant, and facilities. If unable,

to organize recovery to workshop to repair, rectify and make good, and put back into operation with

minimum delays and downtime.

▪ Verify the accuracy of computer daily job sheets and time keeping

▪ Monitor and review work methods, conditions, and housekeeping to ensure safe working environment

▪ Verify and ensure workshop equipment are maintained in good working condition

▪ Verify parts for replacement are beyond economic repair (BER) and cannot be reconditioned

▪ Any other duties as assigned

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

▪ Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

▪ Minimum Vocational/ITE certificate or equivalent in Building Maintenance

▪ Experience in servicing, inspection, repair and maintenance of equipment, plant and facilities will be an

added advantage

▪ Must possess minimum LTA class 3 driving license

Summary

The Senior Control Room Supervisor / Control Room Supervisor is responsible for leading a team to run operations smoothly (managing manpower and resources) to minimize complains and ensure on time delivery to our customers.

Duties and Responsibilities

• Prepare and check attendance of subordinates
• Prepare monthly Catering flight schedule for distribution to user departments
• Oversee on-going operations in Catering Control and to ensure:

▫ Catering orders received from the Airlines are acknowledged, processed, and updated

▫ Messages received from the Airlines are acknowledged and conveyed to the relevant departments, section

heads, individuals, OE DPT and MCO for action

▫ Ensure the Control staff duly carries out printing sequence for the Daily Aircraft Food Supply Sheet

▫ Ensure Catering charges for the handling of Ad hoc flights are costed by Food & Beverage (F&B)

Department and the charges are made known to Ground Services Division, Apron Department

▫ Ensure cash collected for the handling of Ad hoc flights are handed over to F&B department on the

following working day

• Attend to handling of Ad hoc Flights Catering and ensure coordination in the activities required for processing of the Flight’s Catering Uplift
• Liaise with Catering Purchasing Section on the requisition of non-stock items required by the Airlines (scheduled or ad hoc)
• Ensure security and proper use of the Section's petty cash funds
• Liaise, communicate and co-ordinate with Operations Sections on changes in Catering Menus of delayed flight, when these are known
• Ensure compliance with all workplace safety, security, and health policies and procedure
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• GCE 5 “N” levels or 2 “O” levels
• Minimum 2 years’ experience
• Minimum 1 year in a supervisory or leadership role
• Must possess minimum LTA Class 3 License

Summary

The Ramp Agent, is responsible for the safe and efficient operation of a variety of Ground Support Equipment. This includes, but is not limited to, Tow Tractor, Belt Loader, Transporter, ULD Loader, Passenger Steps, Ambulift, Main Deck Loader and other specialized equipment used in airport operations. The role demands a high level of attention to detail, strict adherence to safety protocols, and the ability to work under tight schedules to ensure timely aircraft ground operations.

Duties and Responsibilities

• Operate all equipment and vehicles within the permitted classes safely and efficiently
• Conduct pre- and post-operation inspections of equipment, report any malfunctions or damages immediately to supervisor
• Preform Foreign Object Debris (FOD) walk on aircraft parking stand
• Perform manual marshalling or operate Aircraft Docking Guidance System (ADGS) at aircraft parking stands
• Place and remove aircraft wheel chocks and safety cones based on airlines’ requirement
• Ensure that all vehicles and equipment are free of Foreign Object Debris (FOD)
• Perform general loading and unloading operations, ensuring proper handling and placement to avoid damage.
• Perform duty on docking and withdrawing of Passenger Loading Bridge (PLB)
• Read and interpret Container Pallet Message (CPM) & Loading Instruction Report (LIR)
• Act as mentor to new recruits in the organization
• Ensure compliance with all workplace safety and health policies and security protocols, including the proper use of personal protective equipment (PPEs)
• During flight handling, also assist to load/unload when assigned
• Adhere to airport authority rules & regulation, dnata Ground Operation Manual (dGOM) and airlines GOM
• Complete ad-hoc tasks and other duties, as assigned by management

Requirements

• Minimum secondary education and above
• Must possess minimum LTA Class 3 driving license or any state driving licence equivalent to LTA Class 3
• Able to obtain Airfield Driving Permit (ADP) after attending the Airfield Rules & Regulations Course (ARRC) conducted by internal trainer, and passing CAG Airfield Rules Test (ART) and Airside Driving & Safety Compliance Test (ADSCT).
• Able to obtain Airfield Driving Permit Class ‘A’ after attending the Passenger Loading Bridge Course conducted by internal trainer, and passing CAG Passenger Loading Bridge Test.
• Able to upgrade Airfield Driving Permit after attending internal Class 4D and Class 5S Training, and passing respective driving test conducted by internal instructor and tester

Summary

The Cargo Agent is responsible for timely processing and screening of import and export documentation. Any irregularities identified are properly escalated and reported to the respective airlines in accordance to airline timeline requirement. He/she serves as liaison between the Export Manifesting and Import Documentation team thereby ensures timely hand over and collection of document pouches to/ from the aircraft.

Duties and Responsibilities

• Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner
• Attend to customers in collecting/ delivering of cargo including receiving of payments
• Liaise with warehouse operations team as appropriate
• Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments
• Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database
• Sorting and dispatching of cargo documents in accordance to airline requirements
• Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transshipment traffic
• Conduct tracing activity and any other relevant action following short/ over shipments of documents/ cargo
• Update filing as necessary
• Supervising a team of subordinate working under the sections
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• GCE ‘O’ or ‘N’ Levels
• Possess a valid forklift license
• Experience in logistics & warehouse is an advantage
• Customer-oriented and can provide excellent service level

Summary

The Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamic resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational resources (including manpower and equipment).

Duties and Responsibilities

• Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements
• Manage the issued rosters and ensure optimal staff coverage
• Pre-plan deployment and decide on overtime necessary to meet service standards
• Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance
• Maintain regular co-ordination and communication, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function
• Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as required
• Liaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a handled flight or other departments proactively
• Ensure compliance with all workplace safety, security, and health policies and procedure
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Minimum N/O level equivalent
• 4-5 years of experience (of which at least 2 years in a Supervisory Role) in a Ground handling/Airline industry or resource allocation experience in another industry
• Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration
• Previous experience of and proficiency in using existing decision support systems in use for Resources
• Allocation is desirable distinct advantage
• Must possess advanced computer skills with an awareness of specialist applications, packages, program languages, and high proficiency of MS-Office

Summary

The Head of Accounting is responsible for overseeing the day-to-day accounting activities covering accounting, accounts payable, treasury, and payroll.

Duties and Responsibilities

▪ Oversee day-to-day finance functions covering accounting, accounts payable, treasury, and payroll.

▪ Responsible for all local and Group reporting requirements

▪ Ensure agreed local controls are installed and maintained in line with the approved dnata/local policies

▪ Implement process change and automation

▪ Responsible for the development of Accounting team.

▪ Ensuring safety and security in station operations as fundamental operational priorities.

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

▪ Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

▪ Degree in Accounting or equivalent professional certificate

▪ Preferably with CFA / CPA qualification

▪ 10 years of relevant experience and a proven track record in supervisory skill

Summary

The Ramp Agent, is responsible for the safe and efficient operation of a variety of Ground Support Equipment. This includes, but is not limited to, Tow Tractor, Belt Loader, Transporter, ULD Loader, Passenger Steps, Ambulift, Main Deck Loader and other specialized equipment used in airport operations. The role demands a high level of attention to detail, strict adherence to safety protocols, and the ability to work under tight schedules to ensure timely aircraft ground operations.

Duties and Responsibilities

• Operate all equipment and vehicles within the permitted classes safely and efficiently
• Conduct pre- and post-operation inspections of equipment, report any malfunctions or damages immediately to supervisor
• Preform Foreign Object Debris (FOD) walk on aircraft parking stand
• Perform manual marshalling or operate Aircraft Docking Guidance System (ADGS) at aircraft parking stands
• Place and remove aircraft wheel chocks and safety cones based on airlines’ requirement
• Ensure that all vehicles and equipment are free of Foreign Object Debris (FOD)
• Perform general loading and unloading operations, ensuring proper handling and placement to avoid damage.
• Perform duty on docking and withdrawing of Passenger Loading Bridge (PLB)
• Read and interpret Container Pallet Message (CPM) & Loading Instruction Report (LIR)
• Act as mentor to new recruits in the organization
• Ensure compliance with all workplace safety and health policies and security protocols, including the proper use of personal protective equipment (PPEs)
• During flight handling, also assist to load/unload when assigned
• Adhere to airport authority rules & regulation, dnata Ground Operation Manual (dGOM) and airlines GOM
• Complete ad-hoc tasks and other duties, as assigned by management

Requirements

• Minimum secondary education and above
• Must possess minimum LTA Class 3 driving license or any state driving licence equivalent to LTA Class 3
• Able to obtain Airfield Driving Permit (ADP) after attending the Airfield Rules & Regulations Course (ARRC) conducted by internal trainer, and passing CAG Airfield Rules Test (ART) and Airside Driving & Safety Compliance Test (ADSCT).
• Able to obtain Airfield Driving Permit Class ‘A’ after attending the Passenger Loading Bridge Course conducted by internal trainer, and passing CAG Passenger Loading Bridge Test.
• Able to upgrade Airfield Driving Permit after attending internal Class 4D and Class 5S Training, and passing respective driving test conducted by internal instructor and tester

https://www.emiratesgroupcareers.com/search-and-apply/466744

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Note : Selected candidates will be notified to attend a walk in interview.

https://www.emiratesgroupcareers.com/search-and-apply/466883

Job Description

• Prepare Mise-en-place.
• Prepare meals as directed and according to recipe, menu specification and expected standard.
• Assist Sous Chef and Production Chef during Food Presentation.
• Ensure all prepared food is properly labelled with Day Sticker.
• Ensure personal and food hygiene practices are followed accordingly to standards set by Quality Assurance Department.
• Help to maintain general cleanliness in the Kitchen area and as well as the equipment for Kitchen use.
• Ensure staffs adhere to safety rules and regulation practices.
• Coordinate with the Housekeeping staff on the Kitchen cleaning timing schedules.
• Monitor and ensure food temperatures are within standard limits.
• Provide training, supervise and assign job to staff.
• Minimize wastage and optimize stock level of raw materials and ingredients.
• Monitor stock level of raw materials and products in the cold room or freezer.
• Submit wastage and spoilage report to Production Chef.
• Check and ensure weight of meals is prepared to specifications.
• Plan and order dry store items ahead actual requirement.
• Conduct daily cold room/freezer/equipment inspection.
• Raise Work Requisition and liaise with Facilities & Flight Kitchen Engineering Department (FE) on breakdown of equipment or damaged facilities.
• Undertake any other duties assigned by immediate superior.
• Conduct daily cold room/freezer/equipment inspection.

Job Requirement

• Minimum 3 years of experience in culinary operations
• Must have a comprehensive culinary background in a specific cuisine

Summary

You will be the 2nd in-charge of the section and required to have an extensive knowledge and proven track record in your area of specialization.

Duties and Responsibilities

• Prepare Mise-en-place.
• Prepare food items in accurate and standard portions/quantities.
• Prepare meals as directed and according to recipe, menu specification and expected standard.
• Attend to any last minute additional meal orders or menu changes.
• Assist Production Chef during Food Presentation.
• Ensure all prepared foods are properly labelled with Day Sticker.
• Ensure meals are prepared according to Work Order timings and are blast chilled accordingly.
• Ensure personal and food hygiene practices are followed accordingly to standards set by Quality Assurance Department.
• Coordinate with the Housekeeping staff on the Kitchen cleaning timing schedules.
• Ensure staffs adhere to safety rules and regulation practices.
• Monitor and ensure food temperatures are within standard limits.
• Provide training, supervise and assign job to staff.
• Monitor and check staff attendance against roster and work schedule.
• Minimize wastage and optimize stock level of raw materials and ingredients.
• Monitor stock level of raw materials and products in the cold room or freezer.
• Submit wastage and spoilage report to Production Chef. 
• Adjust duty roster according to workload, if necessary.
• Plan and order dry store items ahead actual requirement. 
• Raise Work Requisition and liaise with Facilities & Engineering Department (FE) on breakdown of equipment or damaged facilities.
• Submit Daily Performance Report to Production Chef. 
• Undertake any other duties assigned by immediate superior.
• Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

• Minimum 10 years of experience in culinary operations 
• Must have a comprehensive culinary background in a specific cuisine

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Customer Services Agent, you will provide a consistent high-quality service to customers at any designated area (check-in counters, boarding gates, transfer desk, special handling). You will operate within the agreed Standard Operating Procedures while maintaining a safe working environment and compliance with all safety and security standards.

As a Customer Services Agent, you will a brand ambassador and always display professional behaviour. You will work in shifts to accommodate round-the-clock flight arrivals and departures.

In this role, you will:

• Display excellent customer service skills, teamwork and understanding to achieve customer satisfaction,
• Ensure excellent discipline and grooming standards are always displayed while on duty,
• Verify information on travel documents, passports and/or visas,
• Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors, young passengers, elderly and passengers with special needs etc.) have been met and that special services and facilities are provided,
• Assist customers with issues regarding to automated check-in systems,
• Ensure effective communication with the passengers and the senior management and update if any flight or service delays are anticipated,
• Follow the safety and security standards in the workplace,
• Identify and report breaches of safety and security standards in the workplace.

Qualifications & Experience

To be considered for the role, you must meet the below criteria:

• Minimum High School Diploma
• Previous customer service experience preferred

Summary

The Ramp Agent, is responsible for the safe and efficient operation of a variety of Ground Support Equipment. This includes, but is not limited to, Tow Tractor, Belt Loader, Transporter, ULD Loader, Passenger Steps, Ambulift, Main Deck Loader and other specialized equipment used in airport operations. The role demands a high level of attention to detail, strict adherence to safety protocols, and the ability to work under tight schedules to ensure timely aircraft ground operations.

Duties and Responsibilities

• Operate all equipment and vehicles within the permitted classes safely and efficiently
• Conduct pre- and post-operation inspections of equipment, report any malfunctions or damages immediately to supervisor
• Preform Foreign Object Debris (FOD) walk on aircraft parking stand
• Perform manual marshalling or operate Aircraft Docking Guidance System (ADGS) at aircraft parking stands
• Place and remove aircraft wheel chocks and safety cones based on airlines’ requirement
• Ensure that all vehicles and equipment are free of Foreign Object Debris (FOD)
• Perform general loading and unloading operations, ensuring proper handling and placement to avoid damage.
• Perform duty on docking and withdrawing of Passenger Loading Bridge (PLB)
• Read and interpret Container Pallet Message (CPM) & Loading Instruction Report (LIR)
• Act as mentor to new recruits in the organization
• Ensure compliance with all workplace safety and health policies and security protocols, including the proper use of personal protective equipment (PPEs)
• During flight handling, also assist to load/unload when assigned
• Adhere to airport authority rules & regulation, dnata Ground Operation Manual (dGOM) and airlines GOM
• Complete ad-hoc tasks and other duties, as assigned by management

Requirements

• Minimum secondary education and above
• Must possess minimum LTA Class 3 driving license or any state driving licence equivalent to LTA Class 3
• Able to obtain Airfield Driving Permit (ADP) after attending the Airfield Rules & Regulations Course (ARRC) conducted by internal trainer, and passing CAG Airfield Rules Test (ART) and Airside Driving & Safety Compliance Test (ADSCT).
• Able to obtain Airfield Driving Permit Class ‘A’ after attending the Passenger Loading Bridge Course conducted by internal trainer, and passing CAG Passenger Loading Bridge Test.
• Able to upgrade Airfield Driving Permit after attending internal Class 4D and Class 5S Training, and passing respective driving test conducted by internal instructor and tester

Duties and Responsibilities

• Develop, organize, and maintain training programs/ materials
• Conduct Training needs analysis and identify soft skills developmental programs for staff to improve performance
• Evaluate department training programs and oversee evaluations or surveys
• Align training program with Head Office or adapt Head Office training content for local usage
• Monitor industry, training trends and recommend new teaching/ learning methods
• Ensure compliance to regulatory training requirements
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum Degree or Diploma from a recognized tertiary institution
• Minimum 4 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
• Minimum 2 years in training or leadership role
• ACTA certification or equivalent

Duties and Responsibilities :

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• No experience can apply. Training provided

Duties and Responsibilities

• Implement, maintain, and continuously improve on the Quality Management System.
• Assist in ensuring company and business units comply with the company’s standards, customer requirements, local statutory regulations, and International Air Transport Association (IATA) standards.
• Monitor and ensure all company documentation aligns with dnata Documentation System Standards.
• Monitor the accessibility and dissemination of all airline customer manuals to stakeholders.
• Lead the quality assurance program to ensure operations follow standards.
• Plan and conduct annual internal audits with qualified auditors for business units and contractors.
• Plan, schedule, and conduct inspections for the company via the d-auditor tool.
• Review work processes and workflows to improve operational effectiveness and meet KPIs.
• Facilitate external audits with stakeholders and monitor corrective and preventive measures (accreditation ISO 9001, ISAGO, and Airline Station Audits).
• Analyze and prepare data from audits, compliance checks, or other areas as requested for management reporting.
• Collaborate with HQ on projects (e.g., dnata hub modules) as part of continuous improvement.
• Support and assist in workplace incident investigations (if required).
• Review and update the corporate management manual and implement solutions to resolve quality issues.
• Support departments assigned to the company’s Crisis Management Plan.
• Ensure compliance with all workplace safety, security, and health policies and procedures.

Requirements

• Minimum Degree/Diploma in Aviation Management from a recognized tertiary institution.
• Minimum 10 years of working experience managing Quality Management Systems, preferably in airline or aviation services.
• Working knowledge of ISO 9001, ISAGO, and experience in audits.

Reporting to: Head of Business Planning & Performance

Position Overview:

At dnata we take pride in leading the aviation industry through optimisation and innovation, and a key enabler to maintaining this position is an effective project management. Therefore, we are searching for an enterprising Project Manager who shares our determination to deliver our vision of being the worlds most admired air and travel services provider. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the project manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Key Responsibilities:

• Strategize, implement, and maintain project initiatives that adhere to organizational objectives
• To oversee and/or lead multiple initiatives simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
• Develop project assessment protocols for evaluation and improvement
• Meeting with stakeholders, senior leadership to discuss project status and goals
• Manage budget and funding channels for maximum productivity
• Pro-actively manage and resolve project challenges, time slippage, scope creep, quality issues, and people
• Establish and maintain relationships with relevant stakeholders, providing regular updates on project status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
• Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
• Carry out additional duties as may be reasonably requested by the leadership team
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Promote and personally invest in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats

Requirements:

• Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
• Advanced​ ​​project control system skills​; including a high competency in all Microsoft Office applications
• Highly organised with the ability to multi-task including expert and seamless time management skills
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
• Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills, working with all levels of management
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

Position Overview:

The Head of Business Planning and Performance will be a strategic leadership role responsible for driving operational excellence, resource optimization, and continuous improvement across Aviation Ground Handling operations. This role will play a critical part in aligning business objectives, managing complex projects, and developing organizational capabilities through robust learning and development initiatives, while working closely with all the local internal and external stakeholders.

Key Responsibilities:

1) Resource Planning and Optimization

· Develop and implement comprehensive resource planning strategies for ground handling operations

· Conduct in-depth analysis of workforce requirements, creating detailed staffing models that balance operational efficiency with cost-effectiveness

· Design and maintain dynamic workforce scheduling systems that ensure optimal resource allocation across different airport locations and operational shifts

· Utilize advanced analytics and forecasting techniques to predict future resource needs and potential operational challenges

2) Project Management

· Lead complex cross-functional projects within ground handling operations

· Develop and maintain project management frameworks and methodologies

· Create detailed project plans, define clear milestones, allocate resources, and monitor progress against strategic objectives

· Implement robust performance tracking and reporting mechanisms

· Manage risk assessment and mitigation strategies for key operational initiatives

3) Learning and Development

· Design and implement comprehensive training and development programs for ground handling personnel

· Develop competency frameworks and skills matrices for different ground handling roles

· Collaborate with operational leaders to identify skill gaps and design targeted learning interventions

· Ensure continuous training, cross training and skills development for ground handling

4) Performance Management

· Develop and track key performance indicators (KPIs) for ground handling operations

· Create performance dashboards and reporting mechanisms to provide actionable insights

· Implement continuous improvement methodologies

· Conduct regular performance reviews and audits against industry standards

5) Strategic Planning

· Contribute to the development of long-term business strategies for ground handling operations

· Provide data-driven recommendations to senior leadership

· Support budget planning and financial forecasting

· Analyze market trends and competitive landscapes to inform strategic decision-making

6) Others

· Carry out additional duties as may be reasonably requested by the leadership team

· Consistently project a professional, confident, controlled and customer service focused attitude and demeanour

· Promote and personally invest in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars

· Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times

· Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence

· Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats

Requirements:

· Education: Bachelor’s degree or equivalent experience; relevant professional qualifications (e.g., PMP, PRINCE2, Six Sigma) preferred.

· Experience: 7-10 years in aviation ground handling, resource planning, or similar operational roles.

· Skills & Expertise:

a. Proven project management track record.

b. Proficiency in data analysis, workforce planning tools, and visualization software.

c. Strong understanding of aviation regulations and industry best practices.

d. Strategic mindset with the ability to align projects with broader business goals.

e. Outstanding leadership, team development, and stakeholder management skills.

f. Excellent organizational, multi-tasking, and time management abilities.

g. Expertise in change management, confidentiality, and discretion.

h. Proficiency in Microsoft Office, advanced Excel, project management, and reporting tools.

· Other Requirements:

a. Ability to obtain security clearance for an air-side security pass.

b. Commitment to environmental sustainability and safety-first principles.

Summary

The Head of Learning and Development is responsible for developing and executing learning and development strategies for dnata Singapore.

Duties and Responsibilities

• Lead, supervise and guide a diverse team of training specialists to align training and development programs with organizational goals.
• Responsible for designing, developing, and delivering leadership and organizational development programs to address organizational transitions and skills gaps by engaging with business leaders and stakeholders.
• Cultivate an internal talent pipeline through coaching, learning and engaging employees from all levels.
• Provide timely, flexible, and innovative learning solutions which are aligned to department objectives, business targets/ KPIs and dnata's Vision, Mission, and Values to generate effective return on training investment in a high-volume growth environment.
• Design and develop short- and medium-term learning strategies that incorporate generic and specific skill and knowledge while ensuring alignment to set objectives.
• Review the learning strategy in collaboration with relevant business needs against specified criteria prior to and post implementation.
• Conduct organizational training analysis of current, emerging, and future training needs in order to provide line departments with comprehensive training solutions and achieve improvement in the training KPIs.
• Manage the design and development of a cost-effective and innovative training curriculum.
• Ensure all training programs incorporate department SOPs and safety implications. Programs must adhere to dnata Training Policy and Procedures and the requirements of relevant National and International Training standards.
• Manage and direct the training evaluation activity and monitor the effectiveness and efficiency of the training programs and their impact on the workforce capability, and influence on business KPIs. Suggest enhancements or alternatives to training programs for continuous improvements.
• Recruit, develop and manage a core training team within dnata, who are responsible for the design, delivery, and facilitation of training programs.
• Continuously develop the dnata training team to ensure they are fully competent in their areas of specialization and have relevant nationally recognized training qualifications.
• Manage and direct the Training Administration team to effectively support the business departments’ initial, recurrent and developmental training needs using the Learning Management System (LMS) and as laid down in the Training Policy and Procedures. This is to be achieved through providing timely training, monthly training management report, and optimal utilization of recourses.
• Manage and monitor training projects with respect to new processes, procedures, and corporate initiatives in close partnership with business departments and relevant stakeholders such as HR, IT, and Corporate Communications.
• Identify areas for training business process improvement and use best practices, methodologies, and innovative learning technology to enhance the existing processes.
• Promote the dnata Training portfolio of courses to external customers, Airport Authorities and Ground Handling Companies to increase additional revenue opportunities.
• Promote and maintain professional contacts with airlines, suppliers, and contractors in order to stay abreast of industry developments.
• Participate in the budgetary planning, monitoring and control for manpower and training resources to ensure that revenue target and costs are managed and maintained as per budget. Execute periodic audit for external billing and reconciliations, and ensure that all expenditure is fully justified and authorized Assist in the delivery of cost-effective services within agreed budget.
• Monitor and control costs through continual review and adjustment of expenditure to meet fluctuations in demand to deliver savings against budget and forecasts.
• Drive innovative solutions through team creativity and ensure a collaborative approach with other dnata business units.
• Ensure learning outcomes and training records fulfil or exceed current and anticipated local, national and international regulatory audit requirements.
• Benchmarking industry best practice and monitoring technical developments in airport systems and equipment are essential. Ensure that a robust assessment and evaluation process is established that is supported by recognized KPI to measure the effectiveness of training delivered. Establish a close working relationship with key stakeholders, specifically act as the single point of contact for all training and training related matters. Other stakeholders include Customer Airlines, the airport authority, and IATA.
• Establish and maintain close liaison with senior management, recruitment, and HR to ensure staff are recruited, trained and developed to the most appropriate and industry leading standard Plan, develop, manage and implement a training strategy for the department which will:Ensure current and future business needs are satisfied.
• Provide staff with learning and development opportunities to help them progress within the organization.
• Align training with operational planning, budget, and recruitment to deliver a timely, well trained, and professional workforce.
• Ensure customer airline requirements are satisfied against SLAs.
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Degree in Learning & Development or related discipline
• Minimum 5 years of experience in training and curriculum development
• Relevant experience in audit for aerospace, engineering or ground handling required

Summary

The Program Manager is responsible for share our determination to deliver our vision of being the worlds most admired air and travel services provider. The incumbent will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the program manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats
• Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
• Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• To oversee and/or lead multiple initiates simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
• Develop program assessment protocols for evaluation and improvement
• Meeting with stakeholders, senior leadership to discuss program status and goals
• Manage budget and funding channels for maximum productivity
• Pro-actively manage and resolve program challenges, time slippage, scope creep, quality issues, and people
• Establish and maintain relationships with relevant stakeholders, providing regular updates on program status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Promote and personally invest (through our Volunteer Day Programme) in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
• Advanced project control system skills; including a high competency in all Microsoft Office applications
• Highly organised with the ability to multi-task including expert and seamless time management skills
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
• Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills, working with all levels of management
• Spoken and written fluency in English is mandatory; spoken and written fluency in Mandarin (as a second language) would be preferred.
• Possesses a valid international driver’s licence (airport, air-side drivers’ licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

Summary

The Senior Program Manager is responsible for share our determination to deliver our vision of being the worlds most admired air and travel services provider. The incumbent will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the program manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats
• Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
• Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• To oversee and/or lead multiple initiates simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
• Develop program assessment protocols for evaluation and improvement
• Meeting with stakeholders, senior leadership to discuss program status and goals
• Manage budget and funding channels for maximum productivity
• Pro-actively manage and resolve program challenges, time slippage, scope creep, quality issues, and people
• Establish and maintain relationships with relevant stakeholders, providing regular updates on program status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Promote and personally invest (through our Volunteer Day Programme) in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
• Advanced project control system skills; including a high competency in all Microsoft Office applications
• Highly organised with the ability to multi-task including expert and seamless time management skills
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
• Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills, working with all levels of management
• Spoken and written fluency in English is mandatory; spoken and written fluency in Mandarin (as a second language) would be preferred.
• Possesses a valid international driver’s licence (airport, air-side drivers’ licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

Summary:

Indonesian Cuisine Chef ensures each menu item from his station(s) is/are prepared on time and meet the presentation style and quality standard required.

He or She also ensures that health and food safety standards are practiced and he helps troubleshoot any kitchen issues that may arise.

Job Duties and Responsibilities:

• Prepare Mise-en-place.
• Prepare meals as directed and according to recipe, menu specification and expected standard.
• Assist Sous Chef and Production Chef during Food Presentation.
• Ensure all prepared food is properly labelled with Day Sticker.
• Ensure personal and food hygiene practices are followed accordingly to standards set by Quality Assurance Department.
• Help to maintain general cleanliness in the Kitchen area and as well as the equipment for Kitchen use.
• Ensure staffs adhere to safety rules and regulation practices.
• Coordinate with the Housekeeping staff on the Kitchen cleaning timing schedules.
• Monitor and ensure food temperatures are within standard limits.
• Provide training, supervise and assign job to staff.
• Minimize wastage and optimize stock level of raw materials and ingredients.
• Monitor stock level of raw materials and products in the cold room or freezer.
• Submit wastage and spoilage report to Production Chef.
• Check and ensure weight of meals is prepared to specifications.
• Plan and order dry store items ahead actual requirement.
• Conduct daily cold room/freezer/equipment inspection.
• Raise Work Requisition and liaise with Facilities & Flight Kitchen Engineering Department (FE) on breakdown of equipment or damaged facilities.
• Undertake any other duties assigned by immediate superior.
• Conduct daily cold room/freezer/equipment inspection.

Job Requirements

• Minimum 3 years of experience in culinary operations
• Must have a comprehensive culinary background in a specific cuisine

Summary

The HR Associate, Shared Services, is responsible for providing administration support for full range of HR functions which includes HRIS, HR Reporting Compensation and Benefits, Employee Communications & Engagement, Welfare, Performance Management, Learning & Development, Processes, Policies etc.

• Performs the administration of all HR functions which include Staffing, Compensation & Benefits, Employee Communications & Engagement, Welfare, Performance Management, Processes, Policies etc.
• Ensure the maintenance and accuracy of employees' database in SAP, offering timely and accurate HR guidance to respective Business Units as needed.
• Assisting in the implementation and enforcement of HR policies and procedures, ensuring compliance with labor laws and regulations.
• Generate reports from database whenever necessary.
• Maintain all personnel documents and ensure their confidentiality.
• Attend to walk-ins and administer the incoming and outgoing mails for HR.
• Conduct on boarding programs and administer pass application required.
• Undertake ad hoc projects as and when required.
• Ensure compliance with all workplace safety, security, and health policies and procedure.

Requirements

• Minimum Diploma in Human Resource Management or equivalent
• Minimum 2 years’ experience in HR Operations preferred
• Analytical, meticulous, detail-oriented with strong numerical competency
• Proactive mindset and ability to solve problems
• Experience in using SAP will be an added advantage