Summary
The Program Manager is responsible for share our determination to deliver our vision of being the worlds most admired air and travel services provider. The incumbent will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the program manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.
Duties and Responsibilities
- Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
- Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats
- Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
- Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
- Strategize, implement, and maintain program initiatives that adhere to organizational objectives
- To oversee and/or lead multiple initiates simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
- Develop program assessment protocols for evaluation and improvement
- Meeting with stakeholders, senior leadership to discuss program status and goals
- Manage budget and funding channels for maximum productivity
- Pro-actively manage and resolve program challenges, time slippage, scope creep, quality issues, and people
- Establish and maintain relationships with relevant stakeholders, providing regular updates on program status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
- Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
- Promote and personally invest (through our Volunteer Day Programme) in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
- Perform any ad-hoc duties as assigned by the reporting manager or department head
Requirements
- Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
- Advanced project control system skills; including a high competency in all Microsoft Office applications
- Highly organised with the ability to multi-task including expert and seamless time management skills
- Able to handle sensitive information with discretion and to maintain confidentiality at all times
- Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
- Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
- Strong analytical and problem-solving abilities
- Excellent communication, interpersonal and presentation skills, working with all levels of management
- Spoken and written fluency in English is mandatory; spoken and written fluency in Mandarin (as a second language) would be preferred.
- Possesses a valid international driver’s licence (airport, air-side drivers’ licence would be an advantage)
- Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)
