Senior Developer - ServiceNow
Full-time
Senior Executive
3 days ago
We are looking for a trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of..
We are looking for a trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.
Job Description
- Configure the ServiceNow platform to meet the organization's ITOM requirements.
- Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
- Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally
- Discover devices and applications across various network segments to ensure data quality of CMDB.
- Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
- Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.
- Conduct requirements analysis for development of new features, components and enhancements to existing components.
- Conduct or participate in design discussions, design/code walkthrough meetings.
- Design, develop, review, test, deploy and support out of the box solutions in the platform.
- Ensure compliance to customers security best practices and coding standards.
- Ensure compliance to customers reference architecture and requirement/design artefacts.
- Ensure compliance to customers development and release methodologies (CM/CI/CD).
- Navigate and adapt to various environments providing support for and working closely with customers.
- Contribute to production work including deployments and incident and problem management.
- Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
- Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
- Establish and maintain data integrations to ensure accuracy and consistency.
- Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
- Ensure the organization is prepared for audits and regulatory inspections.
- Stay informed about industry best practices and evolving regulatory requirements.
- Propose and implement improvements to ITOM processes and ServiceNow configurations
Requirements
- Bachelors degree in an IT related discipline
- 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
- Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
- Proven experience as a ServiceNow Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
- Experience in setting up and managing out of the box applications.
- Proven experience of ServiceNow system administration.
- Ability to demonstrate experience with determining the best possible solution.
- Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.
- Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
- Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
- Experience in Observability a plus.
- Experience in configuring ServiceNow workflows and forms.
- Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
- Experience with User Management including groups, users, roles, ACLs, etc.
- Excellent problem-solving and communication skills.
- Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.
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