LOGISTICS OPERATIONS SPECIALIST
1 day ago
Job Description
Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipme..
Job Description
- Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
- Manages overall customer performance to forecast, including overall regional forecast accuracy analysis, and forecast consumption
- Order Management and proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment
- Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution
- Regular interface with Product Lifecycle team to drive customer acceptance strategies on new devices
- Monitors and supports sales efforts
The Requirements:
- Min Degree Holder with min 4-5 years of relevant working experience
- Prior experience in the Manufacturing/ Semicon industry is an added advantage
- Proficient in MS Office
- Good communication and interpersonal skills
- Be able to communicate in English, both verbally and in writing
- Proficient in MS Excel and MS Word
- Experienced working with ERP system, preferably SAP
- Ability to handle multiple ERP system
- Good knowledge about freight forwarding industry and incoterms
- Candidates with knowledge and certificate to issue "Dangerous Goods" documents will have an added advantage
- Ability to work in a multi-cultural team with good teamwork and eye for details.
- Be able to communicate in English, both verbally and in writing
- Basic literacy and numeracy skills
- Basic IT skills
- Knowledge of Lotus Notes tools
- Familiar with work-related routines under Satair’s ERP system
- Good knowledge about PC Doc and various freight forwarder systems
- Good knowledge about transport/shipping. Hereunder INCO-terms
- If required, knowledge of and certified to issue “Dangerous Goods” docs and freight handling of same
- Requiure to standby 24/7 after working hours for unforeseen circumstance
- May Require to work over weekend/PH/after office hours.
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