Senior Driver Operations Associate (Driver Management)
Full-time
Senior Executive
3 weeks ago
Key Responsibilities
Lead a team to handle driver enquiries, disputes and compensations to meet operational targets
Oversee the review, alignment..
Key Responsibilities
- Lead a team to handle driver enquiries, disputes and compensations to meet operational targets
- Oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations
- Partner with key stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform’s Terms and Conditions for optimal clarity and compliance
- Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies
- Manage escalated cases, to ensure timely and effective resolution
- Conducting performance coaching to Driver Partners who breached platform's policy
- Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
- Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept
Key Requirements
- Objective thinker, able to be firm yet empathetic
- Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
- Excellent communication, interpersonal, and presentation skills
- Energetic, driven, passionate, proactive, and attentive to details
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
- Minimum Diploma in Business or related field
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