We are looking for a operations coodinator to join our growing team.
Responsibilities
- Provide excellent customer service to customers
- Handle phone calls and emails
- Schedule and coordinate with Customers and Technicians for service appointments and follow ups
- Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure
- Communicate effectively, maintain and establish close rapport with customers
- Creating contracts and service documents
- Check and compile service reports before sending to customers
- Prepare invoices accurately prior to send out to customers
- Perform all other ad-hoc duties as and when required
Requirements
- Proficient in MS Office
- Problem-solving with critical thinking and analytical skills
- Ability to be flexible, multitask and learn in a fast-paced environment
- Self-driven nature with strong attention to detail
- Professional customer service skills
- Basic Salary $2,500 -$3,000
If you think you are suitable fit with the relevant experience and would like to know more about the role, please drop in your resume and we will be in touch with you.
