Job Responsibilities:
1.Risk Management:
Regularly inspect daily business operations to identify and handle risks and exceptional situations promptly.
2.Product Optimization:
Continuously collect customer requirements to identify bugs in platforms and systems.
Promote ongoing product optimization based on customer feedback and industry best practices.
3.Customer Onboarding and Retention:
Support the onboarding of test customers and monitor major client business situations.
Identify and resolve issues that could potentially lead to customer attrition.
Provide incremental technical support for customers to enhance their overall experience.
When customers are under DDoS/CC/WAF attacks, it is necessary to analyze system alerts, actively assist customers in formulating strategies, and avoid the attacks affecting customer websites.
4.External Collaborative Products:
Provide technical support for external collaborative products such as AWS/GCP.
5.24/7 Technical Support:
Provide round-the-clock technical support for all product lines to global customers
6.Additional duties assigned by the leader
Job Requirements:
1.Education:
Bachelor’s degree or above in Computer Science or a related field.
2.Technical Proficiency:
Proficiency in the Linux operating system.
Comprehensive understanding of protocols such as TCP/IP, HTTP, and DNS.
Experience in troubleshooting network issues is preferred.
3.Programming Skills:
Demonstrated proficiency in one or two programming languages, including but not limited to PHP, Python, and Shell.
Robust foundation in coding principles.
4.Language Skills:
Fluent in both Mandarin and English communication.
5.Personal Attributes:
Strong sense of responsibility and outgoing personality.
Strong learning ability and a proactive approach to staying updated on industry trends.
Good communication and collaboration skills.
