Customer Care Officer (Katong)
1 week ago
Work location at Katong.
Job Highlights
We offer attractive salary and incentives
We provide opportunities for career advancement
We provide he..
Work location at Katong.
Job Highlights
- We offer attractive salary and incentives
- We provide opportunities for career advancement
- We provide healthcare and medical benefits
Job Description
If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are most welcome to be part of our fun-loving and dynamic team!
Responsibilities
- Attend to walk-in customers and incoming phone/email enquiries
- Provide professional course consultation and excellent customer service to prospective customers
- Work closely with the Operations Manager in placements and scheduling of classes
- Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
- Process class registrations and payments
- Correspond with existing customers through phone, text messages, emails and letters
- Coordinate with external vendors and suppliers
- Perform a variety of administrative duties in support of the day-to-day operations
- Ensure the safety and appropriate behaviour of students at the centre
- Tidy and prepare the classrooms before lessons
Requirements
- Fluent in English and Mandarin, to handle English and Mandarin speaking customers
- Confident and tactful in handling customer’s needs
- Passionate in providing excellent customer service
- Possess good communication skills
- Must love children and comfortable working around them
- Possess a cheery and pleasant disposition
- Meticulous and systematic with administrative procedures
- Has a good eye for details
- Excellent team player with a people-oriented personality
- Proficient in Microsoft Word, Excel and other administrative applications
- Applicants with experience working in tuition or enrichment centres have an added advantage
- Work day: 5-day work week – 3 weekdays and 2 weekends or 4 weekdays and 1 weekend.
WHY JOIN US?
- We offer attractive salary that commensurate with work experience
- We provide opportunities for career advancement within the company
- We provide healthcare and medical benefits
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