Total 2 job vacancies by Emirates

Job Scope:

• Customer Service: Serve customers efficiently, politely, and quickly, creating an engaging experience. Take time to understand and respond to customers' needs, delivering outstanding and memorable service.
• Food and Beverage Preparation: Create delicious food and beverages according to company standards in a safe and efficient manner. Bake products for the till counter and hot Langer, ensuring they meet company quality.
• Quality Control: Ensure every drink and food item meets the highest standards of quality. Monitor espresso temperature, milk texture, and hot food core temperatures. Address issues affecting flavor or quality, such as equipment maintenance and ingredient freshness.
• Health & Safety Compliance: Adhere to all health and safety regulations in the kitchen, ensuring food safety in accordance with company standards. Complete all tasks in the cleaning schedule and follow opening and closing checklists.
• Inventory Management: Manage inventory and order necessary supplies, such as coffee beans, milk, cups, and other essentials. Ensure stock levels are maintained to meet customer demand.
• Other Responsibilities: Perform additional duties as assigned by the Line Manager to support the overall success of the outlet.

Requirements

• Clear and effective communication skills in English.

• Passionate in customer service.

• Working in shifts, weekends and public holidays.

•Customer Interaction: Greet customers warmly, guide them to their tables, and ensure they have a pleasant experience from arrival to departure. Take and serve orders accurately while maintaining high standards.

•Product Knowledge and Upselling: Use training knowledge to upsell menu items and promote specials, aiming to maximize sales. Clearly explain menu items, including preparation methods and ingredients, and accommodate dietary requirements.

•Service Coordination: Collaborate with the kitchen and bar teams to ensure timely service and proper presentation of food and beverages. Regularly check on customers to ensure satisfaction and resolve any issues, escalating to the Outlet Manager if necessary.

•Beverage Preparation: Create beverages according to company standards in a safe and efficient manner. Ensure every drink meets the highest standards of quality

•Order Management: Handle point-of-sale transactions accurately, including cash and credit payments, and provide customers with itemized bills and correct change.

•Outlet Maintenance: Keep service areas stocked with necessary supplies. Maintain cleanliness and housekeeping standards, including sweeping, mopping, tidying up.

•Health & Safety Compliance: Follow company Health & Safety policies and adhere to best practices as displayed in the outlet.

Requirements

• Clear and effective communication skills in English.

• Passionate in customer service.

• Working in shifts, weekends and public holidays.