Total 2 job vacancies by Ennovatez Pte. Ltd.

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 2 End User Computing support and well verse in Windows OS.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment.
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support.
• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description：

The Access & Identity Management (AIM) team is a critical component of Global Information Security and is responsible for controlling and maintaining secure access across the technology estate. The team ensures that all users have appropriate access to technology systems and resources within the Firm.

The AIM administrator is responsible for user administration functions across all technology platforms and applications, including:

• Managing user accounts, permissions and entitlements in Microsoft Active Directory, Exchange, UNIX, Cloud (Microsoft Azure, AWS, GCP), 350+ business applications and client’s state-of-the-art trading and asset management platform.
• Maintaining appropriate user entitlements throughout the employee lifecycle (Joiners/Movers/Leavers).
• Project work relating to system migrations and onboarding new systems to AIM management.

Requirement：

• Experience performing user administration in a Windows Active Directory environment, and a Microsoft Azure Entra ID.
• Experience in granting NTFS permissions for folders/files in a Windows Distributed File System Environment.
• Experience performing user administration tasks for various in-house and third-party applications.
• Experience in Exchange administration Exchange Admin Center (both ECP, EAC): creating and maintaining mailboxes, distribution lists, contacts and public folders.
• Knowledge of enterprise-level Identity Management systems (e.g. SailPoint IdentityIQ, Okta).
• Experience administering 2FA remote access solutions (e.g RSA, Duo, etc)
• Knowledge of Information Security principles and ability to adhere to SSAE16 and SOX audit requirements pertaining to Identity & Access Management (Role-Based Access Control, access governance, detail-oriented, obtaining and documenting approvals, etc).
• Experience with ticketing/workflow management tools (e.g. ServiceNow, JIRA).
• Basic familiarity with UNIX command-line execution.
• Basic familiarity with PowerShell command in both Office 365 and on-prem Exchange.
• Strong written and verbal communication skills.
• Commitment to excellence and high standards; strong organizational skills; able to manage time, priorities and workload; provide documentation and accountability.
• Work independently and proactively.
• Working hours - No issue with early shift (8am SGT, occasionally 7am), and holiday season coverage

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]