My Client is from an MNC looking for a Workplace IT service Analyst.
Main responsibilities include:
- Get involved in Incident, Problem and Service Request Management
- Provide workarounds and solutions based on Service Level Goals
- In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
- Propose or recommend IM&T Services modifications to reduce user impact
- Refer more complex problems to problem managers or senior level
Minimum experience required:
1) At least 2 years of IT Experience. ***Prior Experience working in MNC's is a plus
2) Knowledge of Microsoft-based operating systems to perform troubleshooting
3) knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
4) Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc
Interested applicants, please send your updated resume in MS WORD format to [email protected] for faster response. Do include your availability, last drawn & expected salary. Thank you.
Gabriel Liang l R1983062
