Head of Training Administrator (12 months contract)
1 month ago
Location: Paya Lebar
Working Hours: 830am - 6pm
Salary up to $5000
Job Duties:
Design and implement training administration processes tail..
- Location: Paya Lebar
- Working Hours: 830am - 6pm
- Salary up to $5000
Job Duties:
- Design and implement training administration processes tailored to meet client needs.
- Collaborate with department heads to identify and optimize processes for improved efficiency.
- Coordinate training sessions with both internal and external stakeholders.
- Lead and provide support to a team of 15 training administration staff.
- Oversee the daily operations of training administration from start to finish.
- Prepare and present monthly reports to management.
- Facilitate monthly management meetings.
Requirements:
- Degree or equivalent qualification in business, operations management, data analytics, or a related field.
- Minimum of 8 years of experience in customer service management, training/operations, service planning, and involvement in process improvement and data analysis.
- Strong leadership abilities to effectively motivate and guide the team, ensuring deployed personnel are dedicated, perform well, and have the necessary knowledge to excel in their roles.
- Excellent interpersonal skills, with the capability to provide clear instructions, offer guidance to the team, deliver exceptional customer service, and manage high-level escalations.
- Strong analytical capabilities, with the ability to analyze information from multiple sources to resolve issues, offer focused solutions to business challenges, and identify improvement opportunities.
- Solid expertise in governance, performance management, and project management, especially in ensuring a smooth and efficient transition from the previous service provider, along with innovative service management practices.
HOW TO APPLY:
Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]
Please state your availability, current & expected salaries for processing purpose.
All applications will be treated in the strictest confidence.
We regret that only shortlisted candidates will be notified.
Tay Bi Hui Avery
Reg no: R23112677
EPS Consultants
95C5630
Official account of Jobstore.