Total 1 support advisor job vacancies in Singapore

Key Responsibilities:

• Provide timely and effective technical support for application-related incidents and service requests.Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
• Participate in application deployment and release management activities.
• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
• Support UAT and Interface Testing.

Preferred Skillset

• Java

• Oracle Database

• MySQL Database

• Jira

• Excel

• Hosting Platform, include but not limited to: Tomcat, JBoss, IBM Websphere/Weblogic

Requirements:

• Must be Singapore Citizen or Singapore PR.
• Must have minimum 5 years relevant working experience.
• Strong technical knowledge and experience in supporting enterprise-level applications.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Experience with databases and SQL query language.
• Familiar with software development life cycle (SDLC) and ITIL principles.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Occasionally required to work late hours (to support application deployment) and weekends (to support UAT)